Customer Ratings & Reviews

Hi SteveL, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. Unfortunately, the headphones does not support Wi-Fi connectivity. You can only pair or connect to your audio source through Bluetooth. Hope this helps. Thanks and regards, -Craig

Hi Alessa,
Thank you for your positive feedback! We're glad to hear that you are having a great time with your new WHCH720N headphones. Thanks for purchasing Sony! - Kris

Hi Centsable1, Awesome! We're very pleased to hear it works really well. And we're very excited for you to try the exceptional noise cancelling feature of this unit. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hello RamgopalB,
That's great! Thank you for your purchase and we're glad that you are satisfied with your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi AlanB, Thanks for your 5-star review. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

Hi DanielE, Awesome! We're glad that you like the sound and noise canceling function. Thank you for your feedback and for choosing Sony. Erin

Hi Mebeme1,

We are very sorry to hear that your experience with the WH-CH720N led you to donate them. This is certainly not the performance we expect, as these headphones are designed to provide up to 35 hours of battery life and stable multipoint pairing. If you ever decide to give Sony another try, please contact us directly so we can ensure you have a unit that meets our quality standards and assist you with any setup or technical issues.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Gnibgnab,
Thank you for the continued trust you have put in our brand! We're really happy you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi ChristopherR, we're glad your daughter loves our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl

Hi SomnathS,
Awesome! Glad to hear that you are enjoying the superb sound of your WHCH720N headphones. We always strive to deliver the best quality with our products. Thank you for your highly recommendation and for choosing Sony! - Kris

Hi Ratatat, Thanks for sharing your feedback. We're sorry to hear that you are not impressed with the build quality, causing you to return the item. This is definitely not the experience we wanted you to have. Please note that we value your input and make sure to improve in the future. We hope that you'd still consider our other models in your next purchase. Thanks and regards, -Craig

Hi Dude,
We're so sorry to hear that your experience with the WH-CH720N hasn't been great so far.
We’d really like to help you get these sounding the way they should.

Regarding the app, we recently rebranded it from "Headphones Connect" to Sony | Sound Connect. It is definitely our official Sony app and we are constantly working on updates to make it better. It’s the best place to go to keep your headphones updated and to customize your sound.

To fix that muffled sound, we highly recommend downloading the app and playing around with the Equalizer settings.
Also, please make sure the app is set to "Priority on Sound Quality" so you're getting the best possible signal.

Thanks for considering Sony. We truly appreciate you sharing your feedback and hope you'll give those settings a try.
Warm regards,
Estefany

Hi anancy17, Great! We're glad that you are enjoying your new headphones. We'll take note of your feedback with regards to having a carrying case. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi BilalR,
Thank you for your time writing this review. We're glad to hear you like the quality of your new headphones. However, we're sorry if we were not able to meet your full expectations with the noise canceling features of the WHCH720N. Please try some solutions below if the effect of noise canceling is not sufficient.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We appreciate your feedback and thank you for purchasing Sony! - Kris

Hi Anonymous, We're glad that you like the ease of using your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi AbhijitK, We are happy to hear that you are now have a really good pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hi JHill, Thanks for your feedback and for recommending. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig

Hi Cablelady,
We're sorry to hear the noise cancelling on your WH-CH720N isn’t cutting out as much as you hoped.
The ANC in these headphones is designed to reduce low-frequency sounds mostly, so some background noise like voices can still come through.

To get the best out of the noise cancelling, try turning off the Adaptive Sound Control in the Sony | Sound Connect app and manually turning on noise cancelling when you really want it. Also, check the Ambient Sound Control settings in the app.

Wearing them snugly and adjusting the fit can help improve the effectiveness too. Hopefully, these tips help you get a bit more peace and quiet with them!

Thanks for considering Sony and for your feedback.
Sincerely,
Estefany

Hi RonS, Thank you for the feedback on your experience with your WHCH720N. While we're glad you like the great sound quality of these headphones, we regret to hear you had an issue with the initial Bluetooth connection with your device. I would highly recommend following the troubleshooting steps on this help guide to assist you with your Bluetooth connectivity concern:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html

Should you need any assistance in the future, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Hope this helps!

Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hello BarbC, We are happy that you like your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent