Customer Ratings & Reviews

Thank you for bringing this issue to our attention, WJPE.

We are truly sorry to hear that you experienced difficulty getting your WH-CH720N headphones to connect to the Bluetooth on your TV. We understand how frustrating this can be when trying to enjoy a seamless wireless experience.

Bluetooth compatibility and pairing procedures can sometimes vary significantly between different TV manufacturers and models. To help you diagnose and resolve this issue, we would need a little more information about your television.

Common reasons for Bluetooth pairing failure include:

TV Bluetooth Profile: Some older or less feature-rich TVs may only support Bluetooth for remote controls or very specific accessories, not for general audio output.

Pairing Mode: The TV or the headphones may not have been fully in pairing mode at the same time.

We would like to help you determine if your TV model is compatible and guide you through the correct pairing process. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so our specialists can assist with troubleshooting.

We appreciate you choosing Sony and look forward to helping you get connected!

Best regards, Gus, Sony Social Media Team

Hi LenaL, Thanks for sharing your feedback. Let us know if you need help with your headphones. Make sure to keep it updated to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig

Hi COMINATCHA9, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  We also thank you performing a factory reset to troubleshoot the problem. In addition, please ensure the software is updated to version 1.0.8. Please launch the Headphones Connect app to check the firmware version.

For additional steps to follow, please check the Help Guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi HafsaH,
Thanks for the review and for sharing your experience. We're truly sorry to hear that the WH-CH720N headphones aren't working as they should, especially since they were a gift for your daughter. We can definitely understand how disappointing that is.

Let’s try a few simple steps to see if we can get them charging:

-If the headphones are very hot or very cold, they might not charge. Let them sit at room temperature for a bit.
-Reset and initialize the headphones. Here are the links where you can find instructions for each procedure.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Additionally, here is a link with more recommendations you can try: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776816.html

If those steps don't do the trick, you'll need to contact the Sony support team in the country where you bought them. This is because warranty rules and repair parts can vary from one region to another. https://www.sony.com/locale-selector

Thanks for considering Sony products and letting us know about this issue.
Warm regards,
Estefany

Hi Dogface, Thanks for sharing your experience with the Sony 720N Wireless headphones. We're sorry to hear if your are not fully impressed with it. We'd like to know if you are having issues with it so we can assist.
You may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi LourdesC,
Thank you for your time writing this review. While we are glad you like the WHCH720N, we're sorry if the headphones does not fit perfectly on your head. We've taken note of your feedback as we always aim to provide the best experience possible for our customers. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris

Hi RobertP, Thank you for your honest review! We are glad to hear that you are enjoying your new WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

HI Mileabv,

You're absolutely right! While the Sony WH-CH720N offers good noise cancellation for its price point, if you're looking to step up significantly in that area, our premium WH-1000XM5 (or the even newer WH-1000XM6) headphones would be the next recommendation.

They feature our industry-leading noise-canceling technology, designed to block out a much wider range of distractions for a truly immersive listening experience.
Thanks for considering Sony.
-Eliab

Hi VictoriaM,
Thank you for your time writing this review. While we are glad you like the sound quality of the WHCH720N, we're sorry to hear we were not able to meet your expectations with the build quality of the unit. We appreciate your input and taken note of your feedback. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris

Hi Netty,
Thank you for your time writing this review. We're sorry to hear your discomforts while wearing the headphones. The WHCH720N have a lightweight design with swivel earcups, adjustable headband, and soft ear pads for comfort which could be advantageous for extended periods of use. However, we do not recommend wearing these headphones while heavy sweating as this unit is not waterproof. If water or a foreign object enters the unit, the headphones might damage. We suggest to give your ears and headphones a chance to air out by taking breaks during extended listening sessions. We appreciate and value your feedback as we always aim to provide the best experience possible. Thanks again for purchasing Sony! - Kris

Hi bev1799, Thanks for sharing your experience with the headphones. We're sorry if you feel discomfort when wearing the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks and regards, -Craig

Hi SriharshaB, Thanks for the feedback. We're glad you like the sound quality. Thanks for choosing Sony. -Craig

Hi MaximilianM. We really appreciate your thoughts and feedback shared regarding our WH-CH720N Sony headphones!. They are also known for their excellent noise-cancelling capabilities. You can try cleaning the existing earpads with a damp, warm soapy washcloth if looking for a more comfortable feeling. For obtaining replacement parts, including ear foam pads, you can visit Encompass Parts directly for your WHCH720N model at https://encompass.com/. For connectivity issues, please make sure you're following these steps on the next link. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html?search=bluetooth. Hope this helps. Thanks for choosing Sony. Best regards, Milton.

Hi AllenA,
Thank you for reaching out to us. We're sorry if your new WHCH720N headphones keeps disconnecting from your iPhone and TV. Allow us to help troubleshoot the problem. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train

You may try some solutions below that may help resolve this issue:
Ensure that the headphones and connecting device are within the Bluetooth range(10 m (32.8 ft.)). Set the headphones to “Priority on stable connection”
Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi LC2024,

This is not the experience that we want you to have. We take quality control very seriously and are committed to ensuring that our products meet the highest standards.

Our WHCH720N headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of the WHCH720N does not cover any kind of accidental or physical damage. For further assistance, please take your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link (refer to "United Radio Service Inc."):

https://us.esupport.sony.com/support/s/service?language=en_US

Should you need additional assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

-Ralph

Hi Ashtrix, We regret to hear that the overall quality, design, and noise canceling didn't live up to your expectations. This is definitely not the news that we would like to hear. The WHCH720N headphones have a robust design which helps prevent any type of breakage under normal use. And if you feel that the effect of noise canceling is not sufficient, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi User923049,

Thank you for taking the time to provide your feedback on the WH-CH720N headphones. We are very sorry to hear that this particular model didn't achieve the quality you were looking for.

We take all feedback seriously, and we appreciate your detailed comments regarding the build quality, including the feel of the materials and the earcup design. We understand that personal comfort is crucial for over-ear headphones. We also regret that the Bluetooth connection process and app setup were frustrating and time-consuming. We are constantly working to ensure our wireless connectivity is as quick and easy as possible.

We value your comments and hope you'll find a different model that better fits your specific needs for comfort and seamless operation in the future.

Thanks for considering Sony products.

Regards,
Dominick