Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
happy headphone handler
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm SO glad I bought these headphones. I needed headphones that (1) had noise canceling, (2) were comfortable on the ears because I have cartilage piercings, (3) had a long battery life, (4) and less than $150. These headphones check all the boxes. Two notable cons: the headphones don't come with a case so I'll have to buy one. For some reason, while I played my music, there would be occasional pauses and I hadn't experienced this with any of my other headphones. The headphones stopped doing this since their last charge so I'm hoping it was just my phone or a glitch. Other than that, I'm happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabs,
Thank you for your time writing this review! We're glad that your new WHCH720N headphones suits your needs and expectations. Nice to hear you are enjoying the noise canceling features, comfortable fit, and long battery life of the unit. We're sorry if you are experiencing trouble with the headphones. You may find this link helpful if the sound occasionally pauses: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html
In case the issue persist and need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thanks again for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
A Lot Of Technology In Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never knew there was so much technology they could wrap into a pair of headphones, but Sony is definitely pushing the limits with this set. I've had noise canceling headphones before but nothing really prepared for where the tech has gone. First, the package they come in is very simple and efficient without being flimsy. It's an easy open box with a nice design that lays out to an open presentation. No digging or dumping of the headphones nor the cables. Inside is fairly basic, the headphones of course, and a couple cables. A USB-C charging cable and an audio jack cable. I have anything that has an audio jack anymore, but it can prove useful if you want to use the headphones and run out of battery. The USB-C charger is the expected norm so it's nice to seem continuity. A little quick start pamphlet is also included, but it's not really necessary because everything is pretty evident. The headphones are pretty comfortable, over the ear with an adjustable head strap. All pretty standard and expected. I have a fairly large head and I still have a little bit more room for adjustment if I need it. All the plastic seems to be solidly made and I don't have any of the cracking or stress sounds you often hear with over this style. The buttons are easy to find and use as well. I synched it to my iPhone via Bluetooth without any issues. The headphones told me they were in Pairing Mode and showed up on my phone as an available device. After they connected, the first nicety popped as I was told the utilize an app I didn't have installed and asked me if I wanted to go to the store and install. I did and it installed without issue. Upon opening the Headphones Connect app, it found them and walked me through setting them up. I answered some basic questions and configured it to let it do pretty much whatever it wanted to do. It said it had adaptive noise canceling and would predict what I was doing in an effort to adjust settings dynamically. This was new for me so I let it and decided to test them out. When I put them on, the noise canceling kicked in and did a pretty good job of blocking out ambient noise. That's what I expected so I wasn't too shocked or impressed. I walked outside and started moving around to see what adjustments it would do. It recognized I was walking and continued to filter out the majority of those intrusive sounds. Nice, but I didn't really think it was being tasked too hard with lots of different noises. I decided to really test it and got on the riding lawnmower while listening to an audio book. The narrator was crystal clear as I got onto the mower, but as soon as I started it I couldn't really hear it at all. I went to adjust the volume, but before I could the mower noise started to filter and the audiobook became clearer. By the time I put it in gear, I was able to clearly hear the narrator and barely hear the mower (it didn't mute the mower, but it dampened it enough for me to focus on the voice). That was impressive. I started mowing and checked the app and it had changed to cycling as my activity. I didn't expect it to say mowing, but was happy to see it knew the different between walking and riding. Here's the one glitch or fault I had with the headphones. About 20 minutes into mowing, the noise canceling just turned off all together and I was inundated with the sound of the mower. I couldn't hear the book at all. I opened the app and tried to tell it to adjust or return to previous settings or anything, but couldn't manually override it to the quality that it had automatically adjusted. I was about to write them off as flawed when it re-adjusted and everything went back to glorious silence and an audible narrator. I continued mowing for another 40 minutes without any other interruptions. I'm tempted to give them 5 stars because they sound great, are pretty comfortable (the top of the band is a little uncomfortable on the top of my head), and they do a great job at adaptive noise canceling. However, if the app can drop out and I can't override with the same quality then I have to wait for them to automatically adjust each time instead of starting at a known point. I'm hoping some app upgrades will address that one issue, but I wouldn't hesitate to recommend them exactly as they are to everybody I know.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kcdragon, we're glad that you are enjoying your new headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Comfort, Fit, Sound quality
They're great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it! They're perfect for the gym and for running + daily activities. They're only thing is that when I took it straight out of the box and put them on, one of the adjusters snapped and it's just dangling ever since but they still work great and I'd recommend it. The noise cancelation feature works great! They also fit well and they don't hurt at all after a while of wearing them. The sound quality is great. The microphone is okay, and connecting to a new Bluetooth device is relatively easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user1427, thanks for your feedback and we're glad that you are enjoying your WHCH720N headphones. Thank you also for choosing Sony. Erin
Do NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT BUY! The bluetooth constantly disconnects from my phone and computer & there is no way to fix it!! Waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndreaJ,
Thank you for your time writing this review. We're sorry to hear the issue that you are encountering with your headphones. This is definitely not the experience we want you to have with our product. Allow us to help turn this experience around. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train
You may try some solutions on this link if your headphones keeps disconnecting from the connected device: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Do not sweat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them less than a week. They got wet and they've never worked since.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertF,
Thank you for the review and we do apologize for the inconvenience. Unfortunately, this model doesn't have an IPX rating since it's not waterproof. Please take note that if water or foreign matter enters your WHCH720N headphones, this can result in burnout or malfunction. It's important to be mindful of situations and places where water, moisture or humidity can occur. This caution applies to all types of headphones and earbuds, even if they're waterproof and moisture-proof models.
You may follow the procedure on the Help Guide of this unit if the headphones does not operate properly: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777011.html
If it stopped working or does not respond to operations of the buttons and controls, please reach our technical support representative so we can provide the necessary assistance in regards to the issue you are having with the headphones.
For us to better assist you, please send us an email at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Comfort, Sound quality, Weight
Lightweight and comfy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfortable! I resisted buying new headphones after my super lightweight wired set finally died because all the other sets I've tried have been far too heavy or expensive. This pair is wonderfully lightweight so I don't get headaches wearing them, and I love that I can adjust the noise cancelling so my ears don't feel smothered. The sound quality is excellent as is the Bluetooth distance, and I can say that this is an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .HiBrynnK, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Nice but not using.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones seem nice, but I haven’t had occasion to use them yet.If I loved them like crazy, I’d be using them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaryO, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. You will surely love using the WHCH720N. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music.
Should you need assistance using these, please feel free to email us at socialsupport@am.sony.com.
Regards,
Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before taking an international trip and I really love them! They were very helpful in blocking out plane noise, and the sound was great for audiobooks and music. They seem to hold a charge pretty well and are comfy on my ears/head. I don’t love having another app on my phone for them, or having to pay for extra sound quality options, but I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CaiH,
That's good new! We're glad that you are pleased with our Sony WHCH720N, especially the noise canceling feature and the sound quality. To maximized the full capabilities and adjust audio settings of your WHCH720N without any cost, we recommend you to install the “Sony | Headphones Connect” app. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco
A returning experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One side worked. Made a return. Good luck if you buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wayne, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. We hope that you'd still consider our products in your future purchases. Regards, -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Sweet bang for your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re comfortable, have a strong battery, and actually cancels ambient noise effectively. I replaced my Beats Studio 3 with these from Sony and I’m so glad I did. After 3 hours of gaming, still had a full charge. I can hardly hear my parents argue over them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CopyNinja1987, thanks for commenting! We're truly delighted to hear about your satisfaction with the very comfortable fit design, long-lasting battery life, and superb noise canceling function of your WHCH720N. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
10/10 would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise canceling ability. They are comfortable on my head and do not move around while also being nonrestrictive. The battery is much, much longer in comparison to the airpods I've owned previously and only need a charge every few days despite me using them for up to 8 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyS,
Thank you for the purchase! We're glad to hear that you like the sound quality, noise canceling, and comfortable design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
Not loud enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for skull candy evo crusher and i am so glad i did
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kalepa, we're sorry to hear that you had returned your Sony unit because of the low sound level. We really wished we could turn your opinion around regarding our WHCH520. It is recommended to follow this when dealing with low sound level issues:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html?search=low%20sound
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com
We hope you consider Sony again. ~Earl
- Pros mentioned:Sound quality, WeightCons mentioned:Bass
Noise Cancelling with great sound on a budget
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is quite phenomenal. As someone who enjoys listening to music a lot, I feel like this does wonders because it's such a lightweight headset. The noise cancelling is not bad too. I tried it while vacuuming and I couldn't hear the vacuum that's just on my hand. However, it also doesn't completely drown out the outside noises and that's good because I want to be able to hear around me. The sound quality is pretty good. I hear the highs, mids, and lows pretty nicely. If you're looking for a headset where the bass is booming, this might not be it though. I think it's a good balance headset. My biggest complain with this headset is that as lightweight as it is, it doesn't let my ears breathe. My ears would be sweating after maybe only about 45 mins of wear. The ear muffs would be wet too. I guess this is more of testament that it really fits my ears well and that it covers your ears entirely, but I've worn headsets where my ears are still able to breathe even with passive noise cancellation. Overall, I think it's a solid headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Thank you for your time writing this review. We're really glad you like the great sound quality, bass, and noise canceling features of your new WHCH720N headphones. We're sorry to hear your discomforts while wearing the unit. Try adjusting the fit of the headphones to a more comfortable position. You may check this link with information about wearing the headphones: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
AMAZING!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones! noise cancelling is great and the battery on these are long lasting! completely wireless and the EQ custom feature is my favorite. will buy this for my wife
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanAnonymous, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Good Gym Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these solely for gym training which does wonders for me during my training days. However, i find myself using these more often during the day because they work so well. I also have the Airpods Max which work well as they should. These ones are a lot lighter on my head and they do the same job. I like the app because i can use it to change the ambient sound and it also keeps track of my listening habits as well as the activity from my music app. I made a good choice to purchases these for the gym and just for everyday use now as well. Would buy them again when i need to. $99 was a good price for them though. Im not sure about $150.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi huuustiiin, Thank you for sharing your wonderful experience with your new Sony WHCH720N! We're so happy to hear that you're enjoying the lightweight design and a variety of presets and custom features using the companion app. You've made a great choice and thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things are great! I'm not qualified to write a techy review but what I can say is that they drown out my husband's loud tv and everything else. Every wife should have a pair! Lol! I wish I'd bought them years ago. They are marriage savers, for sure. Sound is great and when he's sitting next to me he can't hear any sound coming from them at all. They were easy for this technophobe to connect to my devices, too. Good quality, comfortable for the price. Very happy with these overall! Ladies, buy 'em!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, user631869! We're glad that you are having a joyful experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and a nice sound all around, was suprised at the price and battery life versus similar headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria,
That's great! We're happy to hear that you like the sound quality, comfortable design and battery life of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
A+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones!! This is my first Sony branded headphones and I gotta say I’m impressed!! Noise cancelling is good and the sound quality is excellent!! Comfort is top notch and I can wear them for hours without discomfort. Make sure you download the App to your smartphone!! The default sound is okay but after adjusting levels through the App the sound is awesome! Only real downside to these is that it does not include a carry case. I found a good one on Amazon for $20. Highly recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferF, Thank you for your feedback on our WHCH720N Headphones. We're glad to hear that you're happy using our product and find it worth purchasing. Glad to know you are utilizing the built-in equalizer on the Sony Headphones Connect app and you appreciate the incredible audio, excellent noise cancellation, and exceptional comfort long long periods of time. Sony commitment to customer satisfaction is our top priority. Thanks again for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great for the money, may require eq. tweaking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying Sony headphones for a few years. Their noise cancelling works great for me, while other brands make me feel too much "pressure" in my ears. This model has good noise cancelling, looks good, and is very comfortable. The construction is not as solid as their top of line, or this very model two years ago. The sound quality is... interesting. The low frequencies are there, the highs are there, and the mediums are weirdly amplified. Almost all modern headphones have a built in equalizer that filters out mediums in favor of high and low, but this one doesn't, so the songs might sound flat. I use a media player app with a pretty good equalizer, but it took some tweaking to get the sound right.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanS,
That's great! We're delighted to hear that you like the noise canceling and sound quality of the headphones. Your feedback is greatly appreciated. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and sounds great. The color is exactly what I wanted. Sounds clear. The battery last long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kellybird,
Awesome! We're glad that your new Sony headphones perfectly suits your needs and expectations. Nice to hear you are enjoying the great sound, color, and long battery life of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris