Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the product's excellent sound quality, comfortable design, and long-lasting battery life. They also appreciate its lightweight nature, secure fit, and reliable connectivity. However, some customers note that the product is not very compact for travel. A few also mention that the bass might be a bit too strong and wish for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
720N review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! Great sound and customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user536630, Thanks for sharing your experience. We are happy that you love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Amazing headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a hard time choosing headphones but overall I love these headphones<3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Applejuice,
You made the right choice! We're glad to hear that you love your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Perfect Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and very impressed with noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SMUsh, We are happy that you like the sound quality and impressed with the noise canceling feature of your new Sony WHCH720N headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones sounds so great!bass is good! And relatively cheap
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, user281030! We're glad that you are happy with your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
BEST HEADPHONES I HAVE EVER BOUGHT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and the app is also amazing!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinH, We're glad that you like the sound and use of app. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound No ambient noises True to original tones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH, Perfect! Good to hear you like the high quality audio and superb noise cancellation of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for studying and cleaning around the house
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user748745, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Craig
- Pros mentioned:Sound quality
fireeee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product! been using it daily ever since i got it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nahjada, Awesome! We are glad to hear that you are enjoying your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
- Pros mentioned:Sound quality
Good Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too expensive. Good price Okay noise cancellation Cool Features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user954621,
Awesome! We're glad to hear that we were able to give you a great deal. Your satisfaction with the noise cancellation and cool features of your WHCH720N headphones are greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
overall, awesome product for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling isn’t incredible but honestly for the price, i would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user885446,
What a great deal! Thank you for sharing your honest review and for recommending our Sony WHCH720N Wireless Noise Canceling Headphones. We are happy that you like the over-all quality and performance of your new Sony WHCH720N. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love my headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. I use them at gym to zone out .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ok149, We're pleased to hear that you like the overall features of the WH-CH720N and that it is helping you stay fit in the gym. Good to know that your investment is worth it. Thank you for choosing Sony! -Jess
A Good Set of Soundproofed Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my sibling and they was so happy to have gotten them. They work amazingly well and so far my sibling is absolutely happy to have them! I was told the soundproofing helps him well ,as he has very sensitive hearing, and enjoys it greatly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolSoundproofingBro,
You made the right choice! We're glad that your sibling is enjoying the design of the headphones. Thank you for choosing Sony!
-Ralph
Nice Headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headset, it felt a little small for my ears. Functioned great though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB,
Thanks for the wonderful review! We're happy to hear that the Sony - WHCH720N is a great headset that functions so well. We appreciate your feedback on the fit; our goal is to provide a comfortable listening experience for all users, and your comments are valuable as we continue to improve our products.
Thank you for choosing Sony!
Regards,
Dominick
Average sound quality, frustrating app
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use headphones daily for online meetings, VOIP calls, and listening to music on my computer. These headphones didn’t sound great when I paired them with my computer, so I went to set up the app in hopes of tweaking the settings. That is when the frustration started. I already had the app on my phone for my other Sony headphones, so I opened it and selected the option to add another device. I followed the simple instructions, but the app didn’t find the headphones. I turned them off and back on – no change. I unpaired them from my phone and tried again but the result was unchanged. I even deleted the app and reloaded it, but it was like the headphones didn’t exist. I’m fairly competent with technology, I have a house full of smart gadgets that I install and use with no problem, so I’m fairly certain I’m not at fault here. If I am at fault, then I feel for anyone who struggles to get their smart devices back online after a power outage because this is far less intuitive than that. The sound is just not great by default, and I can’t adjust that without the app, so these are likely to sit in a drawer as my backup headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, We regret that the sound quality and use of app did not meet your expectation. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd love to help you troubleshoot your problem.
May we contact you to help and get more information? If, please please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
DECENT ENTRY LEVEL HEADPHONES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have these for less than 24hrs, but my initial reaction with about 6 hrs of use is that they are a little better than expected. If you have big ears like me though, they begin to hurt a little after a few hours. I'm happy with the purchase so far though, and feel that they have really good value at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, We are glad to hear that you are happy with your Sony wireless noise canceling headphones. Please make sure to extend the slider of your headphones according to the size of your head for a more comfortable listening experience: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Not too good for phone calls. Great for music and studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user383212, We're glad that you find these comfortable. We'll take note of your feedback when using the headphones for calls. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Overall good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good overall. I find the noise canceling could be betterand it auto adjusts to ambient sound when walking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BelkisC. Thank you so much for taking the time to share your thoughts regarding our product!. We're truly happy to hear you enjoy the performance of your headphones overall. If you think that the effect of noise canceling is not sufficient. Go to the next link to do some adjustments:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html?search=noise%20. Hope this helps. Thanks for choosing Sony!. -Milton
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought for upcoming internationsl travel. Replaces much older Sony pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EugeneF, it brings us great satisfaction to hear you're enjoying your new WH-CH720N headphones!
We're confident the Digital Noise Cancelling and lightweight design will make your upcoming international travel much more enjoyable.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
2 out of 2 Pairs Stop Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great waste of money! If you have too much money and want a great way to burn it without setting it on fire, these are the headphones for you! I read so many reviews before I purchased these. A lot of them say they were reviewed after a week of ownership, etc. I bought a pair of these, thinking I had done research just by reading the reviews on the Best Buy website. I was wrong. They broke within less than a month the with the first pair I had. My boyfriend and I went to Best Buy to get a refund a couple of weeks later. It was past the warranty date, but the Best Buy customer service representative gladly let us exchange them for a new pair because we bought the extended warranty. Our extended warranty, however, did not transfer over to the new pair. I didn't buy the extended warranty the second time around because I thought maybe I had just gotten a bad pair the first time. If they broke again, why would I want another pair of these headphones, they'd be pieces of crap. Well, here I am sitting writing this review. My second pair just stopped working. When I say these don't work, I mean that yes, they're noise cancelling. Yes, the Bluetooth connects. Yes, when you tap the power button it will tell you the battery charge level. However, despite all of this, if you try to play music or watch a video with these connected via bluetooth you won't be able to hear it. Isn't that the original reason people buy headphones? Isn't that the original goal the Sony engineers should have had in mind when making these? Not to mention the short charging wire the length of my pinkie they come with right out of the box. It's okay though, because in my experience you can't listen to anything while they're charging anyway. They just don't work These are a great disappoint and a greater waste of my time, money, and energy. Yes, they will connect to multiple devices seamlessly. Yes, they're budget-ish headphones. Yes, they're noise cancelling. But they don't play sound. What's the point? I could just buy ear plugs instead. I expected better from a household name brand to be honest. I will not be purchasing Sony headphones again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amber,
We regret to hear that there is no sound when using the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). Make sure to follow the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776824.html
Here are the steps to reset and initialize the headset:
Resetting the headset
-Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
-Press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. The headset will be reset.
The pairing information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset. Remove the USB Type-C cable.
-Press and hold the (power) button and (play/call) button for about 10 seconds or more. When the initializing is complete, the indicator (blue) flashes 4 times
This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
basically good. would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really good but the sound quality for phone calls is rough
I would recommend this to a friendBrand response from SonyListens
Posted .HI user570140,
Thanks for the feedback! We're glad to hear you're enjoying the headphones overall, but we're sorry to hear about the trouble you're having with call quality. We want to help you resolve this. Please ensure your headphones have the latest firmware by checking the Sony Headphones Connect app, and if the issue persists, feel free to reach out to our product support team at your convenience at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further troubleshooting.
Thanks for choosing Sony. -Eliab