Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and work well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnerisF,
Amazing! It's lovely to hear that you are enjoying the comfortable fit and overall performance of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter and she absolutely loves them. Clear sound and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorM,
It is truly wonderful to know that your daughter is absolutely loving her new headphones! It is great to hear that the clear sound and lightweight design are a hit. For an even better experience, she can take advantage of the Dual Noise Sensor technology and Integrated Processor V1, which take noise cancelling to the next level so she can shut the world out and immerse herself in the music. She can even adjust the ambient sound across 20 different levels using the Sony | Sound Connect app.
We really appreciate you being part of the Sony family.
Bes regards,
Dominick
Premium headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality the sound is deep and rich....would definitely buy again!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StewartH,
We are thrilled to hear that you are enjoying the deep, rich sound quality of your WH-CH720N headphones! Knowing that you would definitely buy them again is the best compliment we could receive.
Thanks for choosing Sony.
Best regards,
Eliab
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great size for smaller heads and ears. App makes it easy to control the way want to hear what you are listening to. The app gives you the ability to to turn on and off noise cancelling, but the battery life changes dramatically when it is on.
I would recommend this to a friendSony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this headphone as a gift and I love it. Quiet and clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica,
It’s a true pleasure to hear that your new WH-CH720N headphones have made such a wonderful gift! We designed these headphones to provide a premium listening experience by incorporating our Integrated Processor V1, which helps deliver that "quiet and clear" sound you’re enjoying. By effectively canceling out background noise while maintaining crisp audio fidelity, they allow you to fully immerse yourself in your favorite music or podcasts. We are delighted to know that the comfort and performance are hitting the mark for you.
Thank you for being part of the Sony family.
Best regards,
Dominick
Amazing product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Wonderful sound. Great clear sound that blocks out all of the other noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Higgy,
We couldn't be happier to hear that you are enjoying the wonderful sound quality and the effective noise cancellation of your WHCH720N headphones. It is great to know that they are providing you with the clear, immersive listening experience you deserve by blocking out the world around you.
Thank you for making Sony part of your listening experience!
Regards,
Dominick
best purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super awesome headphones for a great price! nice loud and clear, battery life is good and the fit for my ears is so comfortable. definitely a great purchase for yourself or teen kid. I enjoy my headphones and the price I got them for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ANITAR,
Thanks for the great feedback on the WH-CH720N headphones! It's truly rewarding to hear that you find them "super awesome".
We're delighted to hear you're enjoying the clear sound, comfortable fit, and solid battery life. Your recommendation is right what we aim for!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony North America.
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for Christmas ! He loves them !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Polly,
Thank you for choosing Sony!
We're honored to hear that your husband loves the WHCH720N headphones you gifted him for Christmas. It’s wonderful to know our product could bring joy to such a special occasion. Your support means a lot to us.
Best regards,
-Fred
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones, lightweight they look great and also they sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlejandroM,
Thank you for choosing Sony!
We’re honored to hear that you love your WH-CH720N headphones. It’s great to know that their lightweight design and stylish look complement the amazing sound quality, enhancing your overall experience. Your kind words inspire us to keep delivering products that blend comfort, style, and performance.
Best regards,
-Fred
Blue Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, they are noise canceling and I personally use them for the gym. They are not water proof but so far I haven't had issues with sweating during workout.
I would recommend this to a friendMust have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my mom, she absolutely love the noice cancelation and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganD,
We are very glad to hear that your mother is absolutely loving her new WH-CH720N headphones. It is wonderful to know that the combination of our Integrated Processor V1 for noise cancellation and high-quality sound is providing her with such an enjoyable listening experience. We take great pride in creating headphones that are both high-performing and comfortable for everyone to enjoy.
Thank you for choosing Sony.
Best regards,
Dominick
Awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for reasonable price. They have amazing sound and work very well for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Higgy,
Thank you for choosing Sony!
We’re elated to hear that the WHCH720N headphones deliver amazing sound quality at a reasonable price. It’s wonderful to know they are performing well and making a positive impact on your listening experience.
Best regards,
-Fred
Good quality for a low price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They actually cancel the noise. Good quality for a low price. Was easy to conect to my android phone but wasn't the same for iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaP,
We're delighted you're enjoying the effective noise canceling and good quality for the price of the WH-CH720N! We apologize for the difficulty connecting to your iPhone. This is sometimes due to iOS settings. Please try this troubleshooting step: On your iPhone, go to Settings, find the Sony | Headphones Connect app, and ensure that Bluetooth access is explicitly turned on. If the issue continues, delete the headphones' pairing information from the iPhone's main Bluetooth settings, and try pairing again by putting the headphones into manual pairing mode (hold the power button for about 5 seconds).
Thanks for choosing Sony.
Best regards, Eliab
Sony is amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio. Music sounds amazing and has good bass. I like that they come with an audio jack and a cord to plug in your PS5 controller to it. I paired them to my phone and my PC, and switching between the two is a breeze. Phone calls sound great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImKindOfABigDeal,
Perfect! We are committed in providing our customers with exceptional products and greatest experience possible. It's great to hear that you are enjoying the amazing sound quality, bass, supplied cable, Multipoint connection, and call quality of your WHCH720N headphones. Thanks for choosing Sony! - Kris
Comfy over-ear headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When selecting these headphones I was prioritizing the feel over sound, and these were exactly what I was looking for! They are comfy and fit perfectly over my ears, sound quality is decent and perfectly fine for my casual listening needs. Can't speak to battery life because I actually prefer using them with the wire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Aloof28,
Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
Rick's review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality battery lasts a long time, very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardJ,
Thank you for your positive review of the WHCH720! We're thrilled to hear that you're enjoying the excellent sound quality, which is designed to deliver clear and balanced audio across a wide range of music and media. It's also great to know that the battery life is meeting your needs, providing extended playtime so you can enjoy your audio without frequent recharging. Comfort is a key feature of the WHCH720, and we're pleased to hear that the lightweight design and ergonomic fit make it easy to wear for long periods
Regards,
Dominick
Good head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, worth the money Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gilbert,
Thank you for choosing Sony!
We're honored to hear that the WHCH720N has impressed you and that you highly recommend it. Your endorsement truly motivates us to keep delivering products that offer great value and performance.
Best regards,
-Fred
Quality for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these Headphones to replace an older set before I went on vacation. Very simple to use and good quality sound. I used these on the plane and was very satisfied with the sound quality and comfort.
I would recommend this to a friendGreat for most things!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried a few different headphones before settling on these. My need was a bit specific, but I feel the reasons I chose these are broadly based. The Bose quietcomfort's did not allow noise reduction while plugged into a cord. That killed that set. They had good sound, but I mean c'mon. The Beats were just plain uncomfortable on the top of my head. No padding...and were not recommended by a few folks I talked to. JBL, meh, ok. These Sony 720N are light, comfy, ANR when plugged in, and sound great. My one big complaint, is the battery life. Sometimes it seems to last pretty good, and other times, it's only mere hours (5 or 6) before it's down. I don't understand what's happening, but the life is no where near what's rated. I only use them for one thing, and that's plugged into a drum module. Not sure if that has an impact or not, but having ANR is critical for that. I wish they would add a larger battery, at the expense of more weight, but I also wanted a headset that I could use if traveling, and like the lightweight for that. I haven't tried the battery life with just listening to music/videos without being plugged in, but I'm betting it's way better. At 99 bucks they are going to be hard to beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback on the Sony WHCH720N headphones. We're glad you like the sound and build quality. Enjoy and thanks for choosing Sony. -Craig
Sony noise cancellation headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation headphones very snug fit on my head only down side you can still somewhat hear people in nose cancellation mode but not as much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablos,
Thank you for choosing and purchasing our Sony WH-CH720N Wireless Noise-Canceling Headphones. We're happy that you like most of the features of the unit. We also apologize about the issue with your WH-CH720N. If the effect of noise canceling is not sufficient, try to adjust the headset into a comfortable position. Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00267839
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Regards,
Jess