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Customer Ratings & Reviews

$119.98
Save $58.02
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2769 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,769 reviews
  • Best Buy Employee

    Rated 4 out of 5 stars

    Great heaphones for the price.

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones because a cheaper pair that had noise cancelling started falling apart; These are lightweight, great sounding headphones that do a fantastic job with noise cancelling. I play my desktop right next to a window unit, and with the noise cancelling on I can barely hear the air conditioner/never hear it. The bluetooth connects immediately, and overall they're a great price for what they are. Sony is the company you want to go with when it comes to noise cancelling in headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Troy, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Buy!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My stepson loves them!!! Great Buy!!! Very comfortable also!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamJ,

      We are thrilled that your stepson loves his new WH-CH720N headphones! By using our Integrated Processor V1 and Dual Noise Sensor technology, we designed these to be our lightest overhead noise-canceling headphones for all-day comfort.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony wireless headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them on sale work with my apple iPhone perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevenH,

      It is truly wonderful to know that your new headphones are pairing so seamlessly with your iPhone!

      We prioritize effortless connectivity, and the WH-CH720N is designed to integrate perfectly with iOS devices, allowing you to enjoy high-quality audio and clear hands-free calls right out of the box. Getting them at a great price makes the experience even better, as these headphones pack a lot of premium technology—including our Integrated Processor V1 for superb noise cancellation—into a very accessible package.

      Thank you for trusting Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing. The sound is phenomenal. They are also very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SheraM,
      Perfect! We're happy to hear you like the phenomenal sound, comfortable fit and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my 10 year old Grandaughter for Christmas and she loved them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TinaL,

      We are thrilled to hear that your granddaughter loved her new headphones for Christmas!

      It is wonderful to know she can enjoy her favorite music and videos with the Dual Noise Sensor technology, which allows for a truly immersive listening experience. We are also glad that the exceptionally lightweight design makes them comfortable enough for her to wear all day long.

      Thank you for making Sony part of your holiday celebrations.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding pair of headphones, extremely comfy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmpedGoblin,

      Amazing! We're glad that you like the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Value Headsets with Noise Cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones came well packaged and the instructions were pretty easy to follow. The set fits well on my head and are comfortable to wear for extended periods. Noise cancellation works well, but upsets my wife sometimes when she tries to talk to me while listening to misic. Frequency response is not as dynamic as more expensive headphones, but it sounds good to me. You can plug the phones directly into your source, which will provide a little better range in the lower frequencies. Sound is crisp and clear so no disappointment there. I don't use the headsets for phone conversations and the speaker on the headset tends to pick up background noises if you are in a noisy environment. The headsets feel wellmade and sturdy. I consider the WH-CH720Ns in the best bang for the buck category snd love the long battery life. Only real issue is that I can not sync with bluetooth on my Samsung Q-90 series Neo QLED smart TV. This may be more of a Samsung issue rathet than Sony's. Several have had issues from the posts I read with some of the Sony headsets. Just be aware if you want to listen to the sound on your smart TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerryM,

      We appreciate your feedback. We are sorry that you are having an issue connecting your headphones with your smart TV. Please make sure your TV supports the Bluetooth A2DP. To further isolate the issue, you can follow the guide here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html.

      Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.

      We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

      Thank you for choosing Sony!
      -Vincent Sony_US

  • Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair, stereo sound is amazing!!! Comfortable, well padded .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyS,

      We are really happy to hear that you find the Sony WHCH720N easy to pair and that the stereo sound quality is amazing! It’s wonderful to know the headphones are comfortable and well-padded, making them perfect for extended use. Your feedback highlights the balance of convenience, excellent audio performance, and comfort that we strive to deliver. Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty great headphones that fit comfortably for hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price…………………..,.:::,,:;;::;:

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, BRSox!

      We’re glad to hear you’re enjoying the value and performance of your WH-CH720N headphones. Delivering premium features at a great price is exactly what we aimed for with this model.

      Enjoy the music and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, fits comfortable, good everyday use, good price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kris,

      We’re so glad to hear you’re enjoying your new headphones! It’s great to know that the sound quality, comfort, and value make them the perfect choice for your daily listening.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Comfortable and covers the bases in airline travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did some research before purchasing this headset. The charge life is good at 35 hours and while it may not rank number 1 in all categories it ranks #1 in its light weight and comfort to wear. I fly a lot and you get a mixed bag on audio options depending on aircraft. This headset comes with an audio jack, Bluetooth and USB so it covers everything I’ve seen so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teenage son approves!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son for his birthday and he loves them! Very comfortable, music sounds great and the noise canceling works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AMP2022,

      That is fantastic to hear! We are delighted that your son loves his WH-CH720N headphones and is enjoying the comfort, great music quality, and the effective noise canceling. They were specifically designed to deliver excellent features and comfort for everyday listening.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Pink head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery, good quality, and nice color. Granddaughter loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ITGeo,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-CH720N headphones arrived quickly and that their quality and color have been well received. Knowing your granddaughter loves them truly brightens our day. It’s wonderful to play a part in bringing joy through our products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good quality wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and amazing quality! The sound is perfect, no complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raul,

      It's a true pleasure to hear that you are enjoying the comfort and amazing quality of your WH-CH720N headphones!

      We are glad you are experiencing the benefits of our Integrated Processor V1, which helps produce a high-quality, well-balanced sound profile. It is also great to know you can enjoy that "perfect" sound for hours on end thanks to the lightweight, ergonomic design specifically engineered for long-term comfort.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing headset. Highly recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound options for this headset are amazing. So many ways to customize. They block out a lot of noise too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones, the quality is amazing and they’re very durable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moooo,
      We are very happy that you love and appreciate the quality and durability of your new Sony WHCH720N. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent for listening to music, very light. Sound great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisV,
      Awesome! Glad to hear your enjoyable experience with your new WHCH720N headphones. Your satisfaction with the superb sound quality means a lot to us. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great gift for my mom

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a present for my mom, and she absolutely loves them! She uses them mostly at the gym, and they’ve been fantastic. It’s comfortable, great sound quality, and solid noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KARENL,

      That's a fantastic gift! We are so pleased your mom is absolutely loving her WH-CH720N headphones and finding them comfortable and effective for her workouts at the gym. We are glad they are delivering the solid sound quality and noise cancellation she deserves!
      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great Service and product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THEM!! The staff service at Best Buy was amazing, friendly and very informative.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VonnieJ,

      It makes us really happy to hear that you are absolutely loving your WH-CH720N headphones! There is nothing we like better than hearing that our products are hitting the mark for our customers.

      Thank you for making Sony part of your listening experience!

      Regards,
      Dominick Sony_US