Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$119.98
Save $58.02
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2771 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,771 reviews
  • Rated 5 out of 5 stars

    Great BT Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific Sound Quality Relatively easy to set up, however a little better instructions would be nice. Battery storage capability very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, Davio!

      We are so pleased to hear that you are enjoying the terrific sound quality and the very good battery life of your WH-CH720N headphones!

      We also appreciate your constructive feedback regarding the setup instructions. We understand that clearer guidance can significantly improve the initial experience, and we will definitely pass along your suggestion for better instructions to our development team.

      Thank you again for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Solid earphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are everything I wanted from them. I wear them on walks and listen to podcasts, to bed and listen to a sleeping meditation, wherever whenever I need them. Sound is great but I'm not a sound expert. I'll buy them again because they do the work, I abuse them mildly and they are holding up like easy peasy, and they were a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect headphones a perfect gift to a loved one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidG!
      Thanks so much for sharing your feedback with us. It's a truly pleasure to hear that the WH-CH720N headphones made for such a perfect gift!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Perfect budget headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones themselves were great! Good build quality and great sound for the price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, AdamD!

      We are delighted to hear that you found the WH-CH720N headphones to be great! It's rewarding to know that you appreciate the good build quality and the great sound for the price point. We aim to deliver excellent value and performance.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    perry's ear music

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits the bill, right price, looks good, good company

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Jared!

      We’re so glad to hear the WH-CH720N fits the bill for you! It’s great to know you’re enjoying the look and the value they offer. As our lightest wireless noise-canceling headband ever, we’re happy they’re delivering that premium Sony experience at the right price.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Head Phones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits nice really does cancel out noise. They are light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarcieS,
      That's awesome! We are truly delighted to hear that our WHCH720N performed well in canceling unwanted noise but still with awesome sound quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Marco Sony_US

  • Rated 5 out of 5 stars

    Very nice headphones.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headphones because I no longer have to worry about earbuds falling out, I can answer the phone with them, and they are noise-cancelling. I can have a conversation and not have to take the headphones off my head to hear or speak to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vincento,

      That's fantastic to hear! We're thrilled your WH-CH720N headphones are giving you such a liberating experience, especially with a 5-star rating. It sounds like you're really appreciating the design that keeps them securely on your head, eliminating the worry of earbuds falling out. We're also glad the noise cancellation is working so well for you, allowing you to answer calls and even have conversations without needing to remove them. That seamless interaction is exactly what we aim for with these headphones.

      Thanks for choosing Sony. Enjoy the freedom and clear communication your CH720Ns provide!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Love love love these headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! Cute color and super comfy for all day use. Can’t live without them now!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Nicole!

      We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It is wonderful to know that you appreciate the cute color and find them super comfy for all-day use.

      We are so glad they have become something you "can't live without" now!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    And the beat goes on…

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not sure of the brand at first But so glad I bought. Sound is Great and noise cancellation is wonderful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rivera,
      Thanks for the great feedback! We’re so happy that the sound quality and noise cancellation on the WH-CH720N are standing out to you and making your listening sessions better.

      We appreciate your business and thank you for choosing Sony headphones!
      Warm regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and excellent service with Best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headset

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Sound is quality and battery last long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmmanuelD, Amazing! We're thrilled to hear you like the excellent sound quality and battery life of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fitting and comfortable. Recommend for anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesF,

      We are thrilled to hear that the WH-CH720N headphones are providing the comfort and fit you were looking for! We truly appreciate the recommendation and are glad they're a great choice for your daily listening. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones and highly recommend!! Comfortable and so worth the money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality headsets

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these headphones have worked well connected to my laptop for MS Teams calls and connected to my Phone via Bluetooth for music and calls. Sound quality seems good and no complaints about the microphone quality during call. Noise cancelation feature works very well. Definitely would recommend these within this price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TWayne,

      That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great Headphones.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work very well and have long battery life. Definitely will recommend to others.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely a good pair

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re a good set of headphones if you want something not too expensive if you purchase it on sale and reliable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rg20!
      Thanks so much for sharing your feedback with us about your new WH-CH720N. It is fantastic to know that you’re finding these headphones to be such a reliable choice.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    My favorite

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved! 100% Recommendations & fabulous pink color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vivis,

      We are beyond pleased to hear that you are loving your WH-CH720N headphones! It is wonderful to know that the fabulous pink color and overall performance earned your 100% recommendation.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Used for air travel

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy overall. They could be a little more cushioned but I also know that I’m sensitive to headaches. I think most would be happy with the comfort level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BGDD,

      Thank you for the review! We're so happy to hear that you're enjoying your WH-CH720N headphones overall. We also appreciate your honest feedback regarding the cushioning. While these headphones are designed to be lightweight for comfort, we understand that individual comfort levels can vary. Your comment is valuable, and we'll be sure to pass it along to our design and engineering teams.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great sound and crazy comfort

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have excellent sound quality with deep bass and clear highs. Super comfortable for long use, and the noise cancellation works really well. Definitely worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucky!
      We are immensely pleased to hear that you're enjoying your new WH-CH720N headphones! It's fantastic to know that they are comfortable for long use and that you appreciate the sound quality and noise cancellation.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Its a sony

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know its not there top model but there great for price. Loud and clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dc5444,

      It is most rewarding to hear that the Sony WH-CH720N headphones are delivering great value, volume, and clarity for you!

      We pride ourselves on offering excellent sound quality across our range. Thank you for your positive feedback and for choosing Sony!

      Regards,
      Dominick Sony_US