Customer Ratings & Reviews

Good day EliS,
That's great! We're glad that you like the noise canceling feature, sound quality and comfort of our Sony WHCH720N to your ear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for trusting and for choosing Sony! - Marco

Hi MrsMcKayII,

We are excited to hear that the WH-CH720N is providing you with the comfort you need, especially since ear fatigue can be such a hurdle during long listening sessions! We specifically engineered these with a lightweight headband and soft earpads to ensure you can enjoy your music for hours on end. Regarding the pairing on your flight, the Sony | Sound Connect app is a great tool to help manage those Bluetooth connections quickly when you're on the go.

If you find yourselves traveling often, you might love our newest flagship, the WH-1000XM6. It features an even more sophisticated design and our most advanced noise cancellation yet, which is perfect for blocking out airplane engine hum entirely.

Thank you for being a valued member of the Sony family.

Regards,
Dominick

Hi MeganD,

We are very glad to hear that your mother is absolutely loving her new WH-CH720N headphones. It is wonderful to know that the combination of our Integrated Processor V1 for noise cancellation and high-quality sound is providing her with such an enjoyable listening experience. We take great pride in creating headphones that are both high-performing and comfortable for everyone to enjoy.

Thank you for choosing Sony.

Best regards,
Dominick

Hi Linnette100PERCENT,

We are thrilled to hear that you're enjoying your WH-CH720N headphones! We take great pride in delivering high-quality sound and industry-leading noise canceling at an accessible price point.

Thanks for choosing Sony. 

Best regards,

Eliab

Thank you for the review, JuniorF!

We’re happy to hear you’re enjoying the solid sound, features, and durability of your WH-CH720N. It’s great to know they’re checking all the boxes for you!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Angie, we're glad you are happy with your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl

Hello YashNegi!
Thanks so much for taking the time to share your feedback with us regarding your new WH-CH720N headphones.
We are delighted to hear that they are providing you with an excellent experience!

We built the WH-CH720N with incredible features specifically for listeners like you! They offer Digital Noise Cancelling technology. Plus, with up to 35 hours of battery life and DSEE (Digital Sound Enhancement Engine), your tunes stay sounding fantastic and last all day long.

Thank you for choosing Sony!
Best regards,
Estefany

Hi JjK1,
Thanks for the review and for sharing your feedback with us! We’re really happy to hear you’re enjoying the battery life and sound quality of your WH-CH720N headphones, but we are so sorry to hear about the connection drops you’ve been experiencing.

To get your connection back on track, please try these troubleshooting steps:

-Make sure your headphones and the connected device are both fully charged and within 1 meter (3.2 feet) of each other during pairing.

-Delete the pairing information from both the headphones and your device, then pair them again.

-Reset the headphones by connecting them to power and pressing the power and NC/AMB buttons simultaneously. If that doesn’t help, initialize (factory reset) the headphones and re-pair.
For the factory reset, check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

If you’ve already tried all the above, we recommend contacting our technical support team so we can take a closer look at what's going on. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value your input. Thanks for choosing Sony headphones.
Warm regards,
Estefany

Hi DardeniC, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. It sounds like we hit the mark with the WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and offering a fantastic rating on the product! -Jess

Hi there,

We're so glad to hear your daughter is happy with her new headphones and that the noise canceling is making a difference!

Thanks for choosing Sony.

Best regards,
Eliab

Hi trenn, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Ccast, Thank you for sharing your awesome review of your WH-CH720N! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you appreciate the lightweight design and blue color too. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and for choosing Sony! -Jess

Hello Helen,

Thank you for choosing Sony!

It brings us great joy to hear that you find the WHCH720N headphones to be a great choice for noise canceling. We're glad they’re enhancing your listening experience and proving to be the ideal option for you.

Best regards,
-Fred

Hi Jessica,

It’s a true pleasure to hear that your new WH-CH720N headphones have made such a wonderful gift! We designed these headphones to provide a premium listening experience by incorporating our Integrated Processor V1, which helps deliver that "quiet and clear" sound you’re enjoying. By effectively canceling out background noise while maintaining crisp audio fidelity, they allow you to fully immerse yourself in your favorite music or podcasts. We are delighted to know that the comfort and performance are hitting the mark for you.

Thank you for being part of the Sony family.

Best regards,
Dominick

Hi AudreyM, We're glad to hear you feel that the WHCH720N is worth its price! We're delighted to hear you're enjoying the superb noise cancellation and long battery life of your new Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi VershellC,

That's wonderful to hear! We're thrilled you and your daughter are both enjoying your Sony WH-CH720N Wireless Noise-Cancelling Headphones.

It's fantastic that you love the sound quality and color, and it's even better to know they're a hit for the whole family! We appreciate you highly recommending them and look forward to welcoming you back for more Sony headphones in the future.

Thank you for your fantastic 5-star review and thank you for choosing Sony!
DiegoV

Wonderful, SandraB! We're glad it fits well on you. Enjoy and thanks for choosing Sony. -Craig

Hello ITGeo,

Thank you for choosing Sony!

We’re excited to hear that the WH-CH720N headphones arrived quickly and that their quality and color have been well received. Knowing your granddaughter loves them truly brightens our day. It’s wonderful to play a part in bringing joy through our products.

Best regards,
-Fred