Customer Ratings & Reviews

Thank you for the fantastic review, Bengalboy1991!

We are absolutely thrilled to hear that you are Very happy with your purchase of the WH-CH720N wireless headphones and that you feel they offer good value. It’s incredibly rewarding to know that we’ve delivered a product that meets your expectations for both quality and price.

Thank you again for choosing Sony and sharing your positive experience!

Best regards, Gus, Sony Social Media Team

Hello PeaceMaker,

Thanks for sharing your 5-star review! We're glad to hear you're enjoying the incredible sound quality of your WH-CH720N headphones. It's great to know they're delivering on what they were designed for.

We're sorry to hear about the discomfort you're experiencing when wearing them for long periods with your glasses. We appreciate you taking the time to provide this feedback, as it's valuable for us to hear from our customers. We will make sure to take in consideration for future references.

Thanks for choosing Sony, keep enjoying the extraordinary sound quality and have a great day!
DiegoV

Hi SarahS,

We're so glad to hear that your Sony headphones have elevated your gaming experience and brought a new level of clarity to every sound. Thank you for the fantastic 5-star review! Crisp audio makes all the difference in gaming, and it's wonderful to know you’re hearing details with much more precision than on your previous headset.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hello BillB,

Thank you for choosing Sony!

We couldn't be happier to hear that you find the WHCH720N headphones to be a good value. We apologize if the volume isn’t quite as loud as you’d like. To enhance your listening experience, we recommend using the equalizer settings available through the Sony | Sound Connect app.

You can find more details about tuning sound with the equalizer here: https://www.sony.com/electronics/support/articles/00286844.

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Kwmsindy,

We're delighted to hear that your Sony headphones are working well and that you’re enjoying the noise canceling feature along with the app experience. Thank you so much for the outstanding 5-star rating—it means a lot! The WH-CH720N is designed to deliver immersive sound and seamless controls, and we're glad these features stand out for you.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Hi LynaT,

We are glad you like the great sound quality of the WH-CH720N headphones, but we are sorry the battery life is disappointing. These headphones are rated for up to 35 hours with Noise Canceling on. Shorter life is often caused by using multiple high-drain features (like Equalizer, DSEE, and NC) simultaneously. We recommend checking the settings in the Sony | Headphones Connect app; if the short battery life continues, please contact support for an assessment.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the review, JacobS!

We are pleased to hear that your WH-CH720N headphones are performing well for you. It's rewarding to know that you are having a good experience with your new audio gear.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your feedback, John!

We’re glad to hear that you’re enjoying your WH-CH720N and that you find the fit to be nice and comfortable. It’s great to know you’re happy with the value they provide!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello GeneH,

Thank you for choosing Sony!

We’re excited to hear that you appreciate the WHCH720N headphones. We apologize for any discomfort caused by the earpads warming during extended use. While the plush earpads are designed to create a secure seal for enhanced sound isolation, we recommend taking a short break every few hours to allow for airflow. Your feedback is invaluable as we continue to refine the balance between comfort and acoustic performance, and we will be sure to share it with our product team.

Best regards,
-Fred

Hi Therealnunja,

Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi ImJoJo!
Thank you so much for sharing your feedback with us. We are really happy to hear that your WH-CH720N headphones have lasted you so long and that you would recommend them.

These headphones are designed to provide a comfortable fit with long-lasting battery life, along with effective noise cancellation and clear sound quality to keep you connected to your music and calls.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hello Luis39honeboy,

Thank you for choosing Sony!

We couldn't be happier to hear that your son is enjoying the WHCH720N headphones and appreciating the great sound and bass. Knowing that our product brings joy and quality audio to your family means a lot to us. We’re committed to delivering excellent experiences like yours.

Best regards,
-Fred

Hi IsaacF,

It is fantastic to know that you recommend the Sony WH-CH720N headphones and gave them a five-star rating!

We are thrilled to hear that you are enjoying the great audio quality and the very lightweight design. We aim to combine high performance with comfort, and your positive comments are highly appreciated.

Thank you for your review, and for choosing Sony!

Regards,
Dominick

Hello BaileyMalbrough,

Thanks for this wonderful review!

We're so glad to hear your WH-CH720N headphones—even as a "last minute cheap purchase"—have exceeded your expectations, especially for gym use!

It's fantastic that you're experiencing the super comfort and great sound quality, along with effective noise cancellation. We designed these headphones to be lightweight and comfortable for extended wear, and it's particularly rewarding to know they're performing so well for your workouts, allowing you to truly immerse yourself in your music.

Thanks for choosing Sony!

Sincerely,
Jenn.

Thank you for your fantastic review, Eloisa!

We are so pleased to hear that your WH-CH720N headphones are very comfortable, easy to use, and sound great.

It’s wonderful to know that you appreciate the over-ear design for full coverage and that you are enjoying the great battery life. We designed them for comfort and endurance, so your feedback is a great validation of those features!

Best regards,
Gus, Sony Social Media Team

Hi SaraPratt, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl

Hi Isabella,
That's awesome! We're glad that you like the sound quality, noise canceling feature and most specially the Sony Headphone App. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco