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Customer Ratings & Reviews

$119.98
Save $58.02
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2773 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 2,773 reviews
  • Rated 5 out of 5 stars

    Good headphones for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried the headphones at home and they are great. I can’t wait to try them on my international flight coming up soon. They should be able to drown the sound of the engines.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiriamT, thanks so much for the 5-star review! It brings us great joy to hear you're enjoying the Sony - WHCH720N and found them to be a great value. It's exciting to know you'll be taking them on an international flight soon, that's a perfect opportunity to put the noise cancelling to the test! Wishing you safe travels and an immersive, engine-free listening experience wherever you go. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Moneys worth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a gift and sound quality is good and noise canceling is good to not as good as high end headphones but they get the job done

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatanV, perfect! You've certainly made a great choice! We're truly happy to know that you're well-pleased with the amazing sound quality and superb noise canceling feature of your WHCH720N. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great headphones at any price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super comfortable, with great sound. The noise cancelling also works very well and surprised me when I could hear outside noise...and then it was gone. Amazing value for the price with no compromises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like my Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. I bought fir air travel because I don’t like to use earbuds when flying. They make my ears hurt worse when stopping up while flying. Love the noise cancellation and the ability to ise the supplied cord when needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LRM1,
      Thank you so much for taking the time to leave us a 5-star rating! We're glad to hear you love the noise canceling features and wireless/wired connections of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones really do the trick! They cancel ambient noise while providing high quality audio — great job, Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DamianS,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH720N headphones are effectively canceling ambient noise while delivering high-quality audio. It’s a true pleasure to know that the performance exceeds your expectations. Thank you for your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great set of headphones for traveling and Zoom cal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked extremely well on flights to cancel noise and allow me to hear the movies. I have hearing aids that don't work well with the Bluetooth devices you can plug in to an airplane. These headphones work extremely well with my hearing aids and, in the event I take oh my hearing aids, I can adjust the volume and hear just fine with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaffe, That's an impressive review of the Sony WH-CH720N headphones! It's fantastic to hear they're so accommodating for travel, especially with noise cancellation for flights and compatibility with your hearing aids. Good to know they've really enhanced your travel and communication experiences. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great quality and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect for what I needed them for absolutely 11 great quality and sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Ldogg1080!

      We're so pleased to hear that your WH-CH720N headphones are absolutely perfect for your needs, and that you're enjoying the great quality and sound! Getting an "11" out of 10 is wonderful feedback for us.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Great for WFH use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They paired very well with both my computer and my phone. I will say, though, while it is capable of being connected to both at the same time, it doesn’t work very well. Connected individually, they work very well for calls, and the sound quality is great for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Annetta,

      We appreciate your feedback. We are sorry to hear that when your headphones are connected to your computer and my phone, they do not work very well. Please make sure your headphones are updated to improve their performance: https://www.sony.com/electronics/support/wh-ch720n/software/00289137. You can also disconnect and connect your headphones again to your devices to further isolate the issue. Despite your concern, it's good to know that you still like their quality. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.

      We take all user input seriously and will make sure your comments reach the appropriate person.
      Should you need further assistance, you can email us at socialsupport@am.sony.com.

      Thank you for choosing Sony!
      Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Headohones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in a long time. Wear to the gym and durability is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Win! Win! Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Warranty paid off! The headphones functioned well for almost 2 years. We were able to upgrade the replacement due to a sale. As usual Best Buy met the need and provided a great deal!!! Thank you the service was wonderful as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Priced good with great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were an amazing gift for my partner! She loves how good they sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arthr!
      Thanks so much for sharing your feedback on the WH-CH720N headphones. It is truly wonderful to know that your partner loves how good they sound!

      Beyond the sound quality, we packed them with helpful features like our incredible Digital Noise Cancelling to help tune out the world and a lightweight, comfortable design for all-day listening. Plus, the long battery life means less time charging and more time enjoying music, calls or podcasts.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Teenager approved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. This is my teenagers 2nd pair. First pair lasted almost 4 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, MandyG!

      We are absolutely thrilled to hear that your teenager loves the WH-CH720N headphones so much they are on their second pair! Knowing the first pair lasted for almost four years is a wonderful testament to the durability and quality we build into our products.

      It's rewarding to be a consistent part of your listening experience! Thank you again for choosing Sony.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Love the color and the sound. Would recommend and would buy again in the future to add to my headphone collection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love these headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont expect premium noise cancellation, sound quality is good. If you download Sony headphones app you will have a option to play with equaliser. I selected boost base i liked it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Airfryer,

      Thank you for choosing Sony!

      It’s rewarding to hear that you're enjoying your WHCH720N headphones! We're glad to know that you appreciate the sound quality and the features available through the Sony Sound Connect App, especially the equalizer options. Boosting the bass can really enhance the listening experience! Thank you for sharing your feedback, and we hope you continue to enjoy your headphones.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones. my daughter loves them very much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mina,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH720N headphones are a hit with your daughter. It’s wonderful to know they’re bringing her enjoyment, and we appreciate you sharing this positive experience with us. Thank you for choosing our product!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Get yours now!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this during the Black Friday Sale. I definitely recommend this. It has a very slick and great design. The sound is amazing!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sephiroth, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price point, Sony has been doing well so far. I’d say these headphones are slightly better in a few aspects compared to the current high-end models on the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TamM,

      Thanks for the great feedback! We're thrilled to hear you think the WH-CH720N headphones offer such great value and perform so well, even when compared to high-end models. We're proud to offer premium features at an accessible price point. Thanks for choosing Sony. -Eliab Sony_US

  • Rated 5 out of 5 stars

    Love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item as I needed noise canceling ear phones with Bluetooth. These work great and compatible will all my electronics. Very reasonable priced. Work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony quality and features make these a winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for an overseas trip. Glad I did. The noise-canceling functionality works well, and the iPhone app is a great complement to the headphones. The sound quality is well above average. Love 'em.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FusionGuy,
      Good choice! Thank you for your purchase. We're very pleased to hear that you are loving the noise canceling feature, sound quality and the Sony | Headphones Connect app wherein you can customize the headphone to your preferred audio settings. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sound for Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. I use them on my turntable. They are comfortable and were easy to connect to my blue tooth Audio Technica stereo phono.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mountain2Valley,
      Thank you so much for your valuable feedback! It's great to hear that you love the amazing sound quality, comfortable fit, and easy Bluetooth connectivity of your WHCH720N headphones. We are committed on providing our customers with the best experience possible. Thanks for choosing Sony! - Kris Sony_US