Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$119.98
Save $58.02
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2773 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 2,773 reviews
  • Rated 5 out of 5 stars

    Happy man.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves them and we’re glad I insisted on the more expensive headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, SharonK!

      We are absolutely thrilled to hear that your boyfriend is loving his WH-CH720N headphones and that you're both glad you went with them! It's rewarding to know that the quality and performance are well worth the investment.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones great quality last long hours without charging very comfortable don’t slide off when I go on runs or when I’m working out the noise cancellation works pretty good I love these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmelyNicole! Thank you so much for your kind words! We are truly delighted to know that you are enjoying the WH-CH720N headphones. It's fantastic to hear that their long-lasting battery life and comfortable fit are making your workouts and runs more enjoyable.
      We designed these headphones with advanced noise cancellation technology to enhance your listening experience and we’re thrilled that you are finding it effective.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Headphones are amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound amazing and the battery life is really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ArmandoR,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the sound quality and battery life of the WHCH720N headphones. We appreciate your recognition of these features, and it’s wonderful to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Solid headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable & does a decent job of noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohannaK,

      We're glad to hear you find the WH-CH720N headphones comfortable and that they are doing a decent job with noise cancellation! We aim to provide a great listening experience for everyday use.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Sounds of clarity

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous headphones sounds are clear with no outside interference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fabulous review, RonaldW!

      We are absolutely delighted to hear that you are enjoying the clear sound and the effective outside interference cancellation of your WH-CH720N headphones. Delivering a pure, distraction-free listening experience is exactly what we aimed for with this model.

      It's rewarding to know that the sound quality is meeting your expectations and that you are enjoying your new headphones!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Very nice

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy with long battery life. Great for commutes or long walks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing, I personally always go for beats. However I just wanted headphones to work out and what an amazing deal did I get the price was fare and the sound is loud you can't hear none once you put them on. Great job Sony.…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maya,
      We really value the time you took to express your thoughts on the WH-CH720N headphones! We're so pleased to hear that they have exceeded your expectations for workouts. It's great to know that you found the sound quality to be impressive and that you feel you got a wonderful deal. Your support means a lot to us and we appreciate your kind words about our products.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Great ear phones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and a good price. I would recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brownfamily,

      That is wonderful news!

      We are so pleased to hear that you are enjoying the excellent audio performance and appreciate the value of the Sony WH-CH720N headphones. Thank you very much for your strong recommendation and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    SONY WHCH720N

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price. Works very well & has clear sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A swing and a miss for Sony

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Passable Bluetooth headphones from Sony. Sound quality is good and the bass enhancement adds a good boom to the music (at a slight sacrifice to vocal clarity. Comfort is decent for short term wear, but after an hour it starts to dig into your ear becoming quite uncomfortable. For the cost of these, I would not recommend purchasing.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your detailed feedback, TXnate.

      We are pleased to hear that you find the sound quality good and that the bass enhancement provides a satisfying boom to your music. We aim to offer a sound profile that many listeners enjoy, especially in this price range.

      However, we are very sorry to hear that you found the comfort level disappointing, particularly after short-term wear. Headphones should remain comfortable for extended periods, and it is certainly not the experience we intend for them to start digging into your ear and becoming uncomfortable after just an hour.

      We appreciate your honest assessment regarding the overall value and will certainly pass your feedback on comfort directly to our engineering and design teams for future product improvements.

      Thank you for bringing this to our attention and for choosing Sony.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    A great set of headphones.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thoroughly enjoy using the Sony noise canceling headphones. I’ve used them on flights to cancel noise around me as well as to use them to watch a movie. I’ve also used them to listen to a tour program at a UNESCO site.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son's jaw dropped when Noise Cancel turned on

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted some a noise cancelling headset to use while traveling with the team to college sporting events by bus or airplane, and these fit the ticket at a great price compared. It's Sony and they know audio equipment inside and out, making this a far better choice than some of the other overpriced brands out there. Quality & Performance!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Screamscape,

      Awesome! Thank you for the purchase and we're glad to hear that you like the noise canceling and quality of the headphones. Your positive feedback is greatly appreciated. Thank you for supporting Sony!

      -David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Headphones

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is insane, I can’t stress it enough. The clamp down force on the headphones is about right, and the gestures work crazy good. I’d recommend these and the 4s to anybody

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,
      Thank you for the perfect rating and recommendation! We're delighted to hear you are enjoying the noise cancelation and features of your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone very comfortable and blocks out noise really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello VickyL,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying your WH-CH720N headphones. Comfort and effective noise blocking are key to a great listening experience, and it’s wonderful to know these headphones are delivering just that for you. We truly appreciate your feedback and look forward to continuing to enhance your audio experience!

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Lost them. Going to buy again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the best I’ve owned. Lightweight and long battery life. The best thing about them was the awesome sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Staninokla,

      Thanks for sharing your feedback on the WH-CH720N headphones.

      It's wonderful to know you're enjoying the lightweight design, long battery life, and most importantly, the awesome sound. We're thrilled to hear you're happy with your purchase!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great set

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this set for the booming bass and comfortable wear. No issues with it plus i like the long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive feedback, AndreN!

      We are so glad to hear you are enjoying your WH-CH720N headphones. It's fantastic to know that you appreciate the powerful bass, comfortable design, and the long battery life. We designed these headphones to provide a great listening experience for extended periods, so it's rewarding to know we've achieved that for you.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Good product for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound and quality for the price. I use these only for traveling (on the airplane) and around the house. I don’t want to wear and tear the ear muffs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidO, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nothing like noise canceling that works

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves them! They work incredible and I am so glad we went to Best Buy. They have excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noise Cancelling headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for Noise Cancelling headphones with excellent sound quality and EQ settings, these are ythe best you can find, plus a very good price for them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manuel,
      Thank you for ana mzing review and recommendation! We're delighted to hear your enjoyable experience with the excellent sound quality, noise cancellation, EQ settings, and overall performance of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Good but could be better.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product that blocks out a bit of noise. I wish the swivel points on them was a bit more robust.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JohnT.

      We are pleased to hear that you find the WH-CH720N to be a good product that effectively blocks out noise! We designed these headphones to provide quality noise cancellation and sound performance for everyday listening.

      We also appreciate your constructive feedback regarding the swivel points. We are always looking for ways to improve the robustness and durability of our design, and we will certainly share your comments with our engineering team for future product development.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team sony-global