Customer Ratings & Reviews

Hi Mike, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hello AdriannaC,

Thank you for choosing Sony!

We're excited to hear that your son loves his WHCH720N headphones and that they have become his go-to choice for listening to heavy metal. It is wonderful to know the sound quality resonates so well with his music taste. While we certainly hope he enjoys the replacement pair just as much, we do recommend keeping an eye on those volume levels to protect his hearing and keep the drivers performing at their peak. We truly appreciate your loyalty and are glad the warranty process is making it easy to get him back to his music!

Best regards,
-Fred

Thank you for the fantastic review, Ivan!

We’re so glad to hear that your WH-CH720N headphones have been reliable and delivering excellent sound. It’s great to know you're having a seamless experience. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Emma, We're glad that you like the comfort and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Thank you for the fantastic review, TinaL!

We are so happy to hear that your grandson loved his new WH-CH720N headphones! It’s wonderful to know that they were a hit for Christmas. Knowing that we could play a part in such a special holiday gift for him truly makes our day.

Thank you for choosing Sony for your grandson and for taking the time to share your feedback!

Best regards,

Gus, Sony Social Media Team

Hi AdamV,

Thank you for choosing Sony!

We're honored to hear that the noise cancellation on your WHCH720N is working amazingly well in your busy office. It brings us great joy to know it helps you focus by blocking out surrounding conversations. Thank you for sharing!

Best regards,
-Fred

Hi Grumpy, Excellent! Good to hear you're enjoying the exceptional noise cancellation and sturdy built quality of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi DuyenN, Thanks for sharing your experience. We are happy that you love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent

Hi SammyW,

Thanks for commenting! We are so happy to know that you like the amazing noise canceling feature and very comfortable fit design of these headphones. We greatly appreciate your input with the Bluetooth connection. The WHCH720N is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. You may find the following article helpful:
The sound is poor or skips when using a Bluetooth connection - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00097458

Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Maya,
We really value the time you took to express your thoughts on the WH-CH720N headphones! We're so pleased to hear that they have exceeded your expectations for workouts. It's great to know that you found the sound quality to be impressive and that you feel you got a wonderful deal. Your support means a lot to us and we appreciate your kind words about our products.

Thanks for choosing Sony!
Best regards,
Stephanie

Hello PeaceMaker,

Thanks for sharing your 5-star review! We're glad to hear you're enjoying the incredible sound quality of your WH-CH720N headphones. It's great to know they're delivering on what they were designed for.

We're sorry to hear about the discomfort you're experiencing when wearing them for long periods with your glasses. We appreciate you taking the time to provide this feedback, as it's valuable for us to hear from our customers. We will make sure to take in consideration for future references.

Thanks for choosing Sony, keep enjoying the extraordinary sound quality and have a great day!
DiegoV

Hello User651014,

Thank you for choosing Sony!

We’re excited to hear that the WHCH720N headphones are delivering great sound quality and effectively canceling outside noise. It’s wonderful to know they are enhancing your listening experience and helping you enjoy your audio without distractions.

Best regards,
-Fred

Hi MaritzaS,

We are thrilled to hear that you are enjoying the excellent sound quality and amazing noise canceling of your WHCH720N headphones! We designed them to provide a truly immersive listening experience by blocking out the world around you, and we’re glad they are meeting your expectations.

Thanks for choosing Sony.

Best regards,

Eliab

Hi BonnieK, We are glad that your son has now a pair of excellent headphones. You chose the best for him. Thank you for trusting Sony! Vincent

Hello Clarkie,

Thank you for choosing Sony!

We're excited to hear that you find the WHCH720N headphones very nice and that the noise cancelling feature works great. It’s wonderful to know they are enhancing your listening experience.

Best regards,
-Fred

Thank you for the excellent review, AlvinR!

We are thrilled to hear that you find your WH-CH720N headphones to be an excellent sound piece!

It's rewarding to know that both the quality sound and usability are outstanding for you. We aim to deliver a premium experience that is easy to enjoy every day.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Nodisplayname,

Thank you for choosing Sony!

We're excited to hear that the WH-CH720N headphones have pleasantly surprised you with their quality and performance. It's wonderful to know that they quickly became a favorite, especially given how they stepped in when you needed a reliable pair. Your positive experience encourages us to keep delivering great value and sound to our customers.

Best regards,
-Fred

Hi AdamP, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi BrandonS, Perfect! We're thrilled to know that you're impressed with the great sound quality, excellent battery life, and overall great value of your new Sony WHCH720N. Thanks for choosing Sony! -Sam