Customer Ratings & Reviews

Hello MillicentD,

Thanks for your review of the WH-CH720N headphones! We're glad to hear that you're enjoying their overall sound quality.

We also appreciate you bringing up the specific issues you've encountered. We apologize for the humming sound you're hearing in certain bass settings. This is not the intended performance, and we would like to help you troubleshoot this issue. Please ensure your headphones have the latest firmware update, as this can often resolve sound-related anomalies. You can check for updates using the Sony | Sound Connect app—consider creating a hearing profile!

We also understand your feedback on the physical buttons and the difficulty in quickly finding the fast-forward function. We designed the controls to be intuitive, but we recognize that the layout can take some getting used to. For your reference, to fast-forward you need to press the middle button twice quickly, holding the second press. You can see all the buttons and their functions on this help guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi LayneS,

Thank you for sharing your experience with the WH-CH720N headphones! We could not be more pleased to hear you found the sound quality to be solid and that you feel you received great value. We engineer these headphones to deliver excellent performance and comfort at an accessible price point, and your feedback lets us know we hit the mark.

Thanks for trusting Sony and enjoy your listening!

Best regards,
Dominick

Hi Egivan42,
That's great! We're delighted that our Sony WHCH720N Wireless Noise Canceling Headphones was able to deliver a good sound quality and helped you enjoy your flight without any distractions. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Good dayGregoryG,
What a great deal! We're thrilled knowing how satisfied you are with the battery life, sound quality and how comfortable to wear your new Sony WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi Nae1, We appreciate your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. It's good to hear that your teenager loves the headphones. Our WH-CH720N headphones allow your teenager to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for trusting Sony! Vincent

HI AprilW,

That's wonderful to hear! We are so glad the WH-CH720N headphones are providing you with such a fantastic experience and making your calls and audio so much clearer.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the review, JoseC!

We are absolutely thrilled to hear that the noise canceling on your WH-CH720N headphones is so effective—that's a wonderful compliment to our Integrated Processor V1!

We also completely understand that the complete absence of ambient sound can be a bit disorienting. That feeling of being "messing with your head" is precisely why we included the Ambient Sound Mode feature, which allows you to hear background noise while still enjoying your music.

To help you find that perfect balance, we recommend two things:

Use the NC/AMB Button: Press the NC/AMB (Noise Canceling/Ambient Sound Mode) button on your headphones to quickly cycle from Noise Canceling ON to Ambient Sound Mode ON.

Adjust the Level in the App: For the ultimate control, open the Sony | Headphones Connect app. Here, you can select Ambient Sound Mode and use the slider to fine-tune the exact level of background noise you want to hear—from just a tiny bit up to a level where you can have a conversation.

We hope adjusting to the Ambient Sound Mode gives you the perfect listening experience and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ChristopherB,
This is definitely a great gift idea for your daughter! We're thrilled to hear that she loves the superb sound and noise cancelation of her new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hello David,
Wow! Good decision in getting this one! We are very happy that you can now concentrate to your studies thanks to the noise canceling feature of our Sony WHCH720N while enjoying your favorite music. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Marco

Hi KimberlyC!
It is truly wonderful to know that the WH-CH720N is fitting perfectly into your daily routine, whether you're taking a walk or staying busy around the house, completely hands-free.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi DaveS,
It's wonderful to hear that you are enjoying the simple setup, long battery life, and noise canceling features of your WHCH720N headphones. We are committed in providing you the best experience possible. Thanks for choosing Sony! - Kris

Hi Ryan,

We're sorry you've been running into difficulty. Your feedback is extremely important to us and is very much appreciated. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.

Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

Despite your concerns, we're glad that you like the excellent noise cancellation and amazing battery life of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess

Hello Karalee,

Thank you for choosing Sony!

We're honored to hear that you love your WHCH720N headphones! It's wonderful to know their great sound enhances your morning walks and helps energize your day. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi JenniferO,

Thank you for your positive feedback on the Sony WHCH720N. We are really happy to hear that you find it comfortable with long battery life and good bass, and that it effectively filters out loud noise. We appreciate you choosing Sony!

Regards,
Dominick

Hello Ekd2023,

Thank you for choosing Sony!

We're truly heartened to learn that your husband is enjoying the WH-CH720N headphones. It's wonderful to hear that the sound quality, extended battery life, and adaptive environment features are enhancing his experience. We're pleased that the headphones have surpassed his expectations.

Best regards,
-Fred

Hi Mamadragon96,

Thanks for sharing your experience with the WHCH720N headphones! We're happy to hear that the sound quality, comfort, and battery life are working well for you. Using them during workouts to keep things quiet around the house is a smart move! If they connect successfully to other devices but not to the receiver, you might need to check the receiver's specifications.

Thanks for choosing Sony!
-Aldair