Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
Best headphones I have used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio and noise cancelation had no problem setting up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaC,
We are thrilled to hear that you are having such a positive experience with the audio quality and noise cancellation of your new headphones, and that the setup process was a breeze.
The WH-CH720N is designed to provide a premium listening experience, featuring our Integrated Processor V1 for incredible sound detail and a lightweight, ergonomic design that ensures comfort even during your longest listening sessions.
Thank you for choosing Sony to enhance your listening experience!
Regards,
Dominick
Will snap or crack. Terrible build quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but terrible build quality. I recommend avoiding these headphones. I owned these for about 6 months when a crack started along a seam (see pic), so I glued them hoping they would hold. Two weeks later, they snapped and came completely apart from the headband. Utter disappointment because these are otherwise good-sounding headphones. But clearly, they are very cheaply made. Avoid. I used these gently and stored them in a case or hung them on a headphone hook on my desk. Never dropped, sat on, or handled roughly. I own Sony 7506's which I love and have had for years and cost less than these do. Upsetting to see poor build quality at this price point. Support says that cosmetic and physical damage isn't covered by the warranty so I'm stuck with them. I'd recommend you steer clear of these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, While we're glad you like the great sound quality of these headphones, we regret to hear about the issue you've experienced with your Sony WHCH720N. We take the quality of our products seriously and are sorry to hear about your issue. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We're committed to finding a solution and ensuring our customers have a positive experience with our Sony products.
Regards,
Sam
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work good and sound really nice and the noice canceling is not the best but works in many cases
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dante,
We are very glad to hear that you are enjoying the nice sound quality of your new headphones! While we understand your feedback regarding the noise canceling, we are happy it is working well for you in many situations. We also wanted to highlight that these headphones feature a remarkably lightweight design, making them ideal for long periods of comfortable listening without fatigue.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
My first headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones! I am very pleased with the price and the quality of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, Beerad65!
We are delighted to hear that the WH-CH720N are your first pair of headphones and that you are very pleased with both the price and the quality! We strive to deliver an exceptional listening experience that offers great value.
Thank you again for choosing Sony to start your headphone journey!
Best regards, Gus, Sony Social Media Team
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality headphones. Worth buying for daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SpencerG!
We’re glad to hear that you find the WH-CH720N to be high quality and perfect for your daily use. Providing comfort and performance for everyday listening is exactly what we aim for.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Budget Friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones if you’re on a budget!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bivi,
We are happy to hear that the WHCH720N is delivering the noise-canceling performance you need while staying within your budget. We appreciate you sharing your experience!
Thanks for choosing Sony.
Best regards,
Eliab
Good headphones for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried the headphones at home and they are great. I can’t wait to try them on my international flight coming up soon. They should be able to drown the sound of the engines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiriamT, thanks so much for the 5-star review! It brings us great joy to hear you're enjoying the Sony - WHCH720N and found them to be a great value. It's exciting to know you'll be taking them on an international flight soon, that's a perfect opportunity to put the noise cancelling to the test! Wishing you safe travels and an immersive, engine-free listening experience wherever you go. Thank you for choosing Sony! Best regards, -Dominick
A great set of headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thoroughly enjoy using the Sony noise canceling headphones. I’ve used them on flights to cancel noise around me as well as to use them to watch a movie. I’ve also used them to listen to a tour program at a UNESCO site.
I would recommend this to a friendWireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! They are noise canceling and the battery last much longer than my AirPods.
I would recommend this to a friendBest of the best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable around ear. Love connecting these to the TV and phone. They sound great and the blue color is nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CmaticSounds101,
Wow! Thanks for sharing your review on our WHCH720N. We're glad that you like the comfortability of the headphone, sound quality and how easily you can connect it to your TV and phone. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the most expensive ones but these are Great! Very comfortable, sound great, and keeps other sounds out too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milkmooover,
Thank you for sharing your honest and positive feedback! We really appreciate that you like the comfortable fit, superb sound, and noise cancellation of your WHCH720N headphones. Thank you for choosing Sony! - Kris
Lightest headphones I ever had
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones considering the low weight. Audio quality is good and noise cancelling is acceptable. Overall, it's a good product at this price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxL,
Awesome! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. Still trying to learn the noise canceling activation, but when it works - it's great. May be operator error.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJMit, We are glad that you are comfortable wearing your new Sony WHCH720N wireless noise canceling headphones and that you like their sound quality. To use the noise canceling/Ambient Sound Mode, simply press the NC/AMB button. Refer to ths link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html. Thank you for your purchase. Enjoy! Vincent
Its a sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know its not there top model but there great for price. Loud and clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dc5444,
It is most rewarding to hear that the Sony WH-CH720N headphones are delivering great value, volume, and clarity for you!
We pride ourselves on offering excellent sound quality across our range. Thank you for your positive feedback and for choosing Sony!
Regards,
Dominick
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase Love the sound, color and design
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PurityN,
Thank you for choosing Sony!
We’re elated to hear that you appreciate the sound, color, and design of the WH-CH720N headphones. Your positive comments inspire us to continue delivering products that blend quality audio with stylish aesthetics. Knowing that these elements resonate with you truly encourages our team.
Best regards,
-Fred
Great headphones but constantly disconnects
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost everything is great. bass,audio,battery life, comfort. But one big problem is that it constantly disconnects. Almost every time a song or 2 passes it constantly disconnects and reconnects its very annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexP,
Thank you for the review and we're happy to hear that you like the sound quality, battery performance and comfortable design of the headphones. We're sorry about the disconnecting issue of the headphones. To resolve this, please factory reset the headphones. Check this link on how to.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
I love these headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont expect premium noise cancellation, sound quality is good. If you download Sony headphones app you will have a option to play with equaliser. I selected boost base i liked it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Airfryer,
Thank you for choosing Sony!
It’s rewarding to hear that you're enjoying your WHCH720N headphones! We're glad to know that you appreciate the sound quality and the features available through the Sony Sound Connect App, especially the equalizer options. Boosting the bass can really enhance the listening experience! Thank you for sharing your feedback, and we hope you continue to enjoy your headphones.
Best regards,
-Fred
Good noise canceling headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good cheaper noise canceling headphones and worth the price. Setting up the bluetooth connection was not as easy as other headphones.
I would recommend this to a friendGreat headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre perfect. I use mine mosty for gaming and things have never been more crisp. I can hear things much more clearly than my old gaming headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahS,
We're so glad to hear that your Sony headphones have elevated your gaming experience and brought a new level of clarity to every sound. Thank you for the fantastic 5-star review! Crisp audio makes all the difference in gaming, and it's wonderful to know you’re hearing details with much more precision than on your previous headset.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
I have 5 of these in my house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought a pair for everyone in my household. We all enjoy these headphones. I'm a bit of an audiophile, and these don't stack up to premium studio gear, but they do give you an isolated experience with quality audio nonetheless. The sound isn't bad, it just doesn't sparkle. I recently had an extended stay in the hospital trauma ward and these headphones blocked out all the people screaming, allowing me a good night's rest. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SumChump! We're glad you really like the headphones. Enjoy and thanks for choosing Sony! -Craig