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Customer Ratings & Reviews

$119.98
Save $58.02
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2774 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,774 reviews
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation and sound. Great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your excellent review, DerekR!

      We are very happy to hear that your WH-CH720N headphones are performing so well for you! It's fantastic to know that you are getting great noise cancellation—a feature powered by our Integrated Processor V1—allowing you to fully immerse yourself in your music.

      Equally important is your satisfaction with the great sound and great battery life. We designed these headphones for all-day comfort and listening, offering up to 35 hours of power with noise cancellation on, so your feedback is a wonderful confirmation of that effort!

      Thank you again for choosing Sony for your daily listening needs.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Very good product in under 100$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony always provides the best headsets, this ones best in its price range sounds really good handy and also its over-ear makes comfortable in wearing. only draw back i found is connectivity which takes longer time to connect initially.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These connect easily and they are super clear and easy to use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebbieS,

      Thank you for the great positive feedback! It's a true pleasure to hear you're enjoying the simple functionality and clear performance of the WH-CH720N. We designed them to connect easily and be super clear, so we are delighted to know we hit the mark for you!

      Thanks for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are good for the price. very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kenneth!
      We appreciate you taking the time to give us your feedback on the WH-CH720N headphones.

      It is most rewarding to hear that you find these headphones to be very comfortable and a great value for the price!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves them! They work great, and the noise cancelling seems to be working well. He doesn’t hear me when I’m talking to him lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeatherM, We're glad that your son loves his new noise canceling headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones with good audio quality and for the price super good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for the flight, glad I did

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought initially to use on vacation flights (5 hours each way). Noise cancelling was pivotal in being able to watch videos off iPad, and sleep (especially on returning red-eye flight). Very happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone goes over the ear, which I prefer in a headphone. The cushion is soft, and doesn't bother the ear. The headband part has small cushion too for the top of the head. The overall sound quality is great! Nose cancelling is great too, not completely blocking out loud noises but enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LovediT, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great for watching TV at night

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my nightime TV headphones. I have a SONY TV with bluetooth so it's very easy to connect and for the few times it disconnects (which happens with all bluetooth devices sometimes) it's just a matter of re-pairing in the menu. The sound is loud enough. I keep them on the highest volume and they sound like a movie theater, not too loud not too soft. If you're looking to blow out your eardrum these aren't for you. But they work great for movies and regular viewing, like the news.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patrick, Thanks for sharing your review on the Sony WHCH720N headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Light and comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones are great for long use and the noise cancellation is awesome. Would definitely recommend getting

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Retrogamer,

      Thank you for choosing Sony!

      We're really happy to hear that you're enjoying the WHCH720N headphones! It's fantastic to know that they provide comfort for extended use and that the noise cancellation feature has impressed you. Thank you for your recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Resilient

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great, holds up well, durable. She's not exactly delicate with them and they still work!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicB,

      Thank you for your 5-star review of the Sony - WHCH720N! We're really happy to hear they've been a reliable companion for you. It's great to know they continue to deliver strong performance and durability, even with everyday use. We designed them to combine clear sound, comfort, and resilience, and we're thrilled they're working so well.

      Thank you for your support and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    I have 5 of these in my house

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought a pair for everyone in my household. We all enjoy these headphones. I'm a bit of an audiophile, and these don't stack up to premium studio gear, but they do give you an isolated experience with quality audio nonetheless. The sound isn't bad, it just doesn't sparkle. I recently had an extended stay in the hospital trauma ward and these headphones blocked out all the people screaming, allowing me a good night's rest. Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, SumChump! We're glad you really like the headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 1 out of 5 stars

    Will snap or crack. Terrible build quality.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but terrible build quality. I recommend avoiding these headphones. I owned these for about 6 months when a crack started along a seam (see pic), so I glued them hoping they would hold. Two weeks later, they snapped and came completely apart from the headband. Utter disappointment because these are otherwise good-sounding headphones. But clearly, they are very cheaply made. Avoid. I used these gently and stored them in a case or hung them on a headphone hook on my desk. Never dropped, sat on, or handled roughly. I own Sony 7506's which I love and have had for years and cost less than these do. Upsetting to see poor build quality at this price point. Support says that cosmetic and physical damage isn't covered by the warranty so I'm stuck with them. I'd recommend you steer clear of these.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM, While we're glad you like the great sound quality of these headphones, we regret to hear about the issue you've experienced with your Sony WHCH720N. We take the quality of our products seriously and are sorry to hear about your issue. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

      We're committed to finding a solution and ensuring our customers have a positive experience with our Sony products.

      Regards,
      Sam Sony_US

  • Rated 5 out of 5 stars

    It works really well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product really worth the money and will get plenty of use out of and the money we paid for it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony Ch720

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. If needed I would definitely purchase again. My kids love them more than I do since I could hardly use them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonP!
      We are immensely pleased to hear you're enjoying the WH-CH720N headphones. It's awesome that the whole family is able to enjoy the amazing sound quality and adaptive noise canceling.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 3 out of 5 stars

    They do their job well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent audio quality and slighter sub par noise canceling. We got them on sale and it was worth it. If was going to buy another pair of headphones i would shop around more

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kraig,

      Thank you for your feedback! We're glad you caught them on sale and that the WHCH720N headphones were completely worth it. It's great to hear that the noise-canceling feature is to your liking. We hope they continue to deliver a solid listening experience wherever you go!

      Thank you for choosing Sony!

      Best,
      Aldair Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality Headphones. Was looking for so new Headphone's that completely covered over my ears and gave great sound quality. These do exactly that!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SanDisk,

      Thanks for these fantastic five stars!

      We are truly heartened to learn that your WH-CH720N headphones are delivering the great sound quality and comfortable over-ear fit you were looking for.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is great, the noise cancellation is great, all above for price point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Headphones are great for the price and quality. Great for walks and calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice !!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am loving my new headphones. I knew I made the right choice for my first headphones. You do have to install an app to use the headphone. so far, no problems at all with the app. Battery life is excellent. Sound quality is great. The noise cancelling feature is awesome. There is no case for the headphones, so I just recommend keeping the box it came in for storage. Like any other device, I am very careful with my headphones. At first, it does feel a bit fragile. This is a great budget headphone. I definitely recommend this for college students.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Richard,
      Good decision! We are truly delighted that you like the sound quality and noise canceling feature of your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco Sony_US