Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
Really Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use while working in the yard, cutting grass, etc. They are great. The sound is tip top, very crisp & clear with good bass response.
I would recommend this to a friendBrand response from SonyListens
Posted .HI BrianC,
That's fantastic to hear! We're delighted the WH-CH720N headphones are great for your yard work, providing tip-top, crisp, clear sound with good bass. Enjoy!
Thanks for choosing Sony.
-Eliab
Happy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable to wear, happy with purchase.
I would recommend this to a friendHeadphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable earphones. Keeps out noise. Adjustable for comfort on your ears/head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barbie,
We're extremely happy you had a positive experience, and we're grateful for your feedback! It's wonderful to hear that you are enjoying the comfortable fit, noise canceling features, and adjustable options of your WHCH720N headphones. Thanks for choosing Sony! - Kris
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Large enough to comfortably fit on head. Very comfy and good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KorenB, We are glad that you like the quality of your new Sony wireless noise canceling headphones. Thank you for choosing Sony! Vincent
Great headphones at reasonable price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this is a great pair of headphones. The noise quality is quite good, especially if you prefer extra treble or bass. They're also very comfortable, even when wearing glasses. This is my second pair (I had an older model that lasted for ~5 years) and still see no reason to switch. Only annoying thing with them is connectivity through the app. It's not as simple as other Blutooth headphones, but it's still not bad either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HPhone3,
This is a definitely choice for an upgrade! Glad to hear we were able to give you a great deal. It's nice to know that you are enjoying the noise canceling features, treble/bass sound, and comfortable fit of your new WHCH720N headphones. We're sorry to hear about your difficulties in connecting to the app. You may find this link helpful on how to use the Sony | Headphones Connect app: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thank you for trusting Sony! - Kris
A winner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves these headphones. They are light and have good quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Kambu! We're glad she likes them. Enjoy and thanks for choosing Sony. -Craig
Very Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear. The sound is really good and it blocks out any sound outside the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whiteapplewatch, We are glad to hear that. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
Nice, could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Lightweight, decent sound, moderately comfortable, decent plastic construction Cons Horrible sound when in wired headphone mode-no power, super short battery life and experienced Bluetooth pairing issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarA,
Thanks for the review and for sharing your thoughts with us!
It’s awesome to hear that you’re enjoying the lightweight feel and sound quality of your WH-CH720N headphones.
At the same time, we're really sorry the battery and Bluetooth aren't working well, and that the wired sound was disappointing. This isn't the quality we want for you.
Please reach out to our support team so we can look into this and help get everything working perfectly for you: https://www.sony.net/support-contact
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
Great for working out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with eliminating background noise while at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ZachW!
We are delighted to hear that your WH-CH720N headphones are working well for you!
It's fantastic that you are successfully eliminating background noise while at the gym, confirming the effectiveness of our Active Noise Cancellation feature in a demanding environment. We hope this helps you focus entirely on your workout.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Bought for the flight, glad I did
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought initially to use on vacation flights (5 hours each way). Noise cancelling was pivotal in being able to watch videos off iPad, and sleep (especially on returning red-eye flight). Very happy with the purchase
I would recommend this to a friendsolid option
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good noise cancelling function. Got them on sale so definitely good value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JRo90210! We’re glad to hear you're enjoying the sound and noise canceling on your WH-CH720N. It’s awesome that you snagged them on sale—we love a great value almost as much as great audio! Thanks for choosing Sony! Best regards, Gus, Sony Social Media Team
Great Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these so that my wife could get some sleep when a recent hurricane rolled through Florida. The noise cancelling was excellent, and she was able to play music and not even know that the wind was howling outside, and the rain was banging on the windows. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Ploppy! We're glad you are impressed with the noise canceling feature. Thanks for choosing Sony. -Craig
Good upper quality headphones for a right price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable headphones that you can wear all day with no pain and the sound quality is pretty decent for the price point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bilal10,
Thank you for leaving us a perfect rating! We really appreciate your satisfaction with the incredible sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
I like this headphones a lot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sounds is very good, battery last a lot, like a lot. I like the color I got. Very happy with this headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Herr,
Thank you for choosing Sony!
We couldn't be happier to hear that you are pleased with the WHCH720N headphones. It is gratifying to learn that the sound quality and battery performance have met your needs, and that the color choice adds to your enjoyment. Your positive feedback is truly valued as it reflects our commitment to delivering products that combine both functionality and style. Should you be interested in exploring further options, we encourage you to review our latest models such as the WH-1000XM4 and WH-ULT900N, which offer enhanced features for an elevated listening experience.
Best regards,
-Fred
Teenager approved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. This is my teenagers 2nd pair. First pair lasted almost 4 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, MandyG!
We are absolutely thrilled to hear that your teenager loves the WH-CH720N headphones so much they are on their second pair! Knowing the first pair lasted for almost four years is a wonderful testament to the durability and quality we build into our products.
It's rewarding to be a consistent part of your listening experience! Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me so long i still have them to this day i would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImJoJo!
Thank you so much for sharing your feedback with us. We are really happy to hear that your WH-CH720N headphones have lasted you so long and that you would recommend them.
These headphones are designed to provide a comfortable fit with long-lasting battery life, along with effective noise cancellation and clear sound quality to keep you connected to your music and calls.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
Strong and Sound Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My young daughter would go through a set of headphones about every month. The wires would break from being tied in knots or the top band would break. I bought these headphones at Best Buy at a great sale price. It comes with a cord and is wireless. My daughter used the cord out of habit but I figure she'll go wireless if the cord ever breaks. They sound fantastic! I think I'll get me a pair in the near future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoddyM, Awesome! We are so glad to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl
Sony blk headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too loud, yet clear sound with a decent amount of bass. The fit is comfortable around the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodneyD, We appreciate your feedback. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
good headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very nice. The sound is great and the battery lasts a long time however, the noise cancelling could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffL, Glad you like your new headphones. Make sure to keep your device up to date to enjoy and its features.Thanks for choosing Sony. -Craig
Great all around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound! Way more comfortable then the beats I returned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GENERALCONSUMER, We are glad that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent