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Customer Ratings & Reviews

$139.99
Save $38.01
The comparable value is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,934 reviews
  • Rated 5 out of 5 stars

    Priced good with great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were an amazing gift for my partner! She loves how good they sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arthr!
      Thanks so much for sharing your feedback on the WH-CH720N headphones. It is truly wonderful to know that your partner loves how good they sound!

      Beyond the sound quality, we packed them with helpful features like our incredible Digital Noise Cancelling to help tune out the world and a lightweight, comfortable design for all-day listening. Plus, the long battery life means less time charging and more time enjoying music, calls or podcasts.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    All around A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, comfortable, and great sound! This was a hit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CherrieM, Great! We're thrilled to hear that you like the comfortable, sound, and ease of connection. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headphones for the money. Sound great, good battery life. Very happy with my decision to purchase these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Kleetz! We appreciate the positive feedback. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light ando good for the gym very good price for the good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kendrick, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great and hold the charge for a long time. They are noise cancelling as well. Perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH,
      Thank you so much for taking the time to leave an excellent rating! We're really glad that your investment with your new Sony headphones is worth it. Nice to know you are enjoying the noise cancellation and long battery life of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Battery 5h MAX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality but battery life is not the greatest

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LynaT,

      We are glad you like the great sound quality of the WH-CH720N headphones, but we are sorry the battery life is disappointing. These headphones are rated for up to 35 hours with Noise Canceling on. Shorter life is often caused by using multiple high-drain features (like Equalizer, DSEE, and NC) simultaneously. We recommend checking the settings in the Sony | Headphones Connect app; if the short battery life continues, please contact support for an assessment.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Works well, priced well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable, priced well and simply do the job. My Windows update knocked it off connection once, but I had no further issues. Well pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony WH-CH720N

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound Wish ear pads were a little bigger Another great Sony product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesG!
      Thanks so much for your feedback.
      It is most rewarding to hear that you are liking the sound of your new WH-CH720N headphones! We really appreciate your honest note about the ear pads; hearing what our customers think helps us as we design future products.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. The sound is great and they feel comfortable on my head and ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan408, Thanks for sharing your experience. We are glad to hear that your new Sony wireless noise canceling headphones worked really well. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great sound and nice price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter, but was surprised by the sound quality, comfort and noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyR, We are glad that you chose our WHCH720N for your daughter, and that you like their sound quality and noise canceling feature. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Bluetooth headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the money. I use it with another product I bought from Best Buy, an MEE Audio Connect Hub. I live in an apartment and the two products combined allow me to list to the TV at a comfortable volume via Bluetooth without disturbing the neighbor who have a baby.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddie,

      It is wonderful to hear how well the WH-CH720N headphones are working for your apartment living! We are glad that the Bluetooth connectivity and value are providing you with a great listening experience while being mindful of your neighbors.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is perfect. The charge stays up for long and I can use it outdoors long enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasperO, we're glad you like the sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones that are reasonably priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Sound quality is superb! I use these for television, music, Zoom meetings, and everything in between. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ANGELAW,

      Thank you for choosing Sony!

      It makes us really happy to hear that you love your WHCH720N headphones! We're pleased to learn that you find them to be a great value and that the sound quality is superb for all your needs, from television and music to Zoom meetings.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually prefer over the ear head phones but my air pods don’t block noise. These things are amazing, you can’t hear any outside noise and they are comfortable to wear and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gonza167,

      Thanks for the great feedback and the 4-star review! We're so glad you gave our over-ear headphones a try. It's fantastic to hear that the WH-CH720N headphones are an amazing solution for blocking out noise, and that you find them comfortable and easy to use. We designed the Active Noise Cancellation to be highly effective, and we're thrilled that it's made such a positive difference for you. Enjoy the peace and quiet!

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sounds up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit actually exceeded my expectations for the price paid. The sound quality was solid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LayneS,

      Thank you for sharing your experience with the WH-CH720N headphones! We could not be more pleased to hear you found the sound quality to be solid and that you feel you received great value. We engineer these headphones to deliver excellent performance and comfort at an accessible price point, and your feedback lets us know we hit the mark.

      Thanks for trusting Sony and enjoy your listening!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are easy to use, have great sound quality, comfy and lightweight! I can’t say enough good things.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heather, That's awesome! We're thrilled to hear you like the excellent sound quality, superb noise cancellation, and great value of your new Sony WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for working out. Great quality sound and light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjeI. We're glad you like your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Little Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not the ones I wanted however they worked great for traveling. Great sound and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharT, Glad that you liked them! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great Headphone for my disabled, blind son, he loves music, and he loves these. Easy to use and very well made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi D1964,

      This is wonderful feedback to receive. It's so heartening to know that our products can bring joy and enhance the listening experience for your son. We truly designed these headphones to be easy to use and comfortable for everyone, so your review means a lot to our team.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Good price/performance ratio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale, and very happy for what I use it for: noise-cancelling audio. The only criticism is the microphone, as it comes out on the low side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Marvin,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! We are glad to hear you are taking advantage of the great noise cancelling as well. Thanks for the feedback towards the microphone, as that is something we can definitely take advice for future references!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US