Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$119.98
Save $58.02
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2774 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,774 reviews
  • Rated 5 out of 5 stars

    Perfect for daily use!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ambient sound function with a good sound! Used daily due to good battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValerieB, that's awesome! We're truly happy to know that you find our WHCH720N perfect for your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best Sound Ever - The Noise Canceling is Great

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sound Ever - The Noise Canceling is Unbelievable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my purchase. Great sound quality and very long battery life. Also very lightweight and easy to wear. I'm hard of hearing, and I love using these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s booming and sound clear.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well and it sound clear and my whole family loves the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NORAA! We are really happy to hear that your WH-CH720N headphones are working so well. It's great to know that the sound is clear and that your whole family loves them!

      We designed them with a long-lasting battery so you can listen all day.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    very worth buying and would buy it again

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love using it every day and very good qaulity, would buy it again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertR,

      Thank you for choosing Sony!

      We're excited to hear that you love using your WHCH720N headphones every day! Knowing that you find the quality very good and would happily repurchase them really makes our day!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Super nice although not what I needed.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling and sound quality. I bought them to use the mic wired but it's input only for the wire. They were so nice I kept them though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandanG, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your WHCH720N headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Pretty Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them the noise canceling is top tier would buy them again and they are in a good price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CWA04,

      Thank you for your 5-star review of the WH-CH720N headphones! We're so glad to hear you're enjoying the exceptional Noise Canceling performance. We engineered these headphones to provide a high-quality listening experience by blocking out ambient sounds, so you can fully immerse yourself in your music. It's great to know that this feature, along with the comfortable fit and excellent value, has made such a positive impression on you.

      Thanks for choosing Sony. have a great listening day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sony Sound!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound sound quality! Noise canceling works great. Comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HTwsa,

      Thanks for these fantastic five stars!

      We're incredibly pleased to hear you're enjoying your new WH-CH720N headphones' high-quality sound and effective noise cancellation, all while being comfortable for long listening sessions.

      We appreciate you choosing Sony.

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Sony 720N

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them !!! Noise cancellation pretty good Color is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Daisy!
      We are excited to hear you're loving your WH-CH720N headphones! It’s great to know that the noise cancellation is working well for you and that you're happy with the color.

      We designed these to give you a great blend of effective noise blocking and a really comfortable fit, so you can enjoy your audio without distractions.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Banana

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I really enjoyed this product i definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilmerA,

      Thank you for your 5-star review of the Sony - WHCH720N headphones! It makes us really happy to hear you're enjoying them and you'd recommend them to others. Your feedback mans a lot, and we hope the headphones continue to bring you great sound and comfort every day!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Happy listening

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves the earphones. Her boyfriend went out and bought the same mom

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jimsquick!
      We are thrilled to hear your daughter is loving her WH-CH720N headphones, and it's even better that her boyfriend got the same pair.

      Thank you for choosing Sony!
      All the best,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Work great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really well. They are comfy and last a long time. It is easy to connect and control. The microphone works really well on call. I love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality and easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my father-in-law. The sound is great and he was easily able to link it to his bluetooth transmitter with very low technical skills. haha.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YoungEng, We're glad that you father-in-law likes the sound quality and ease of use. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Love tj

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves it so much. It’s comfortable for her big ears. She wears it all day at school for sensory needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherryWright,
      Thank you so much for the 5-star rating! We're really glad that your daughter loves the WHCH720N headphones. Nice to know it suits her needs and expectations. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Solid buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, solid sounding after eq adjustment. At times can feel delicate tho so make sure you store them properly as they dont come with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertH,

      Thank you for your honest 4-star review of the WH-CH720N headphones. We're glad to hear that you find them solid-sounding, especially after customizing the sound with EQ adjustments in the app. We also appreciate your feedback regarding the build and storage. We understand your concern and agree that proper care is essential to keep them in great condition.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old daughter loves them. She traded in the beats for these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jstrong24,

      Awesome! We're glad to hear that your daughter loves the Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    SONY Wireless Noise Canceling Headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset! Sound cancelling and great sound quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones through the best buy app and they were really worth it, good quality audio and they are great for the price, good headphones overall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoD, We're glad that you like the audio quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Honest review

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ADHD and it is so hard to focus so I bought these to help when I do work or want to read in loud settings. The noise canceling is eh. Yes it works but you have to turn it up pretty loud in my opinion. However, note that I have sensitive hearing so I like to keep the volume low. Plus, I listen to instrumental music so I just hear bass/beats which is why I prefer to keep the volume low. Yet, when it's low, I personally can still hear outside noise. Sooooo, taking this all into consideration they are good headphones. Clear sound, but in my opinion not as noise canceling as I'd like. Hope this review helps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natalie, Thank you for taking the time to provide us with your feedback about your WHCH720N. While we're glad you like sound clarity, we regret to hear that the noise cancellation did not meet your expectations. We recommend following the troubleshooting steps on the link below if you feel that the effect of noise canceling is not sufficient:

      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

      Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Good price for a noise canceling headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute color and works well. My daughter likes this birthday gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZoeL,

      Thank you for choosing Sony!

      We're honored to hear that your daughter loves her new WHCH720N headphones! It brings us great joy to know that the color and performance were exactly what you were looking for in a birthday gift.

      Best regards,
      -Fred Sony_US