Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Well work it. Long lasting battery life and very clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlphonsoS,
Perfect! We're thrilled to hear you like the clear sound and long battery life of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear and great sound. The buttons are a little hard to navigate, but otherwise, no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleM,
Thank you for your time writing this review. We're glad to hear you like the comfortable fit and superb sound quality of your WHCH720N headphones. We appreciate and taken note of your feedback with regard the buttons. Sony values customers opinion as we always strive to deliver the best experience possible.Thanks again for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Head phones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Great audio. And very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, billt! We're glad you like your new Sony headphones. Enjoy and thanks for choosing Sony. -Craig
Great for the price…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought these headphones during black friday, and ended up getting them for 100$, which I found to be a great deal. Flat out, you get what you pay for. I think these headphones are great for your average user but for the more techcentric and audiophile oriented people these headphones can be seen as a little lacking. Comfortability, wearing these for around an hour or two is fine, although depending on your ear size the plastic part near your ear may cause some discomfort but I think that realistically goes for any over the ear headphone especially for this price range. The biggest selling point for these headphones I would have to say is the noise cancelling. I think the noice cancelling on these headphones is alright. Not amazing as at times I can still notice backgroud noise if I focus on listening for it. But if Im not focused on it and just doing work theyre great to keep the background noise to a minimum. I think the best part of this purchase is the app that sony has dedicated to their headphones and ear phones. It allows pairing to two devices at one time (which I find super useful) and the trabsition between devices is seamless. There is also the option to rework your buttons for noice cancelling and a transparency mode. Soeaking of transparency it is also okay as its not the best but it still works fine. The one qualm I have with these headphones is the microphone, though with any bluetooth headphones, I usualy suspect the microphone to not be great. Ive usually been told when I speak with a normal tone I sound a little quiet or muffled on the other end. Which leads to me having to speak a little louder than usual, where I end up just switching to talking on my phone because I would rather not be loud in public spaces. Overall these headphones I think are great for entry level users especially if you can get these on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GMilan, Thank you so much for taking the time to leave us a positive review of your Sony WHCH720N. We're glad you like the great noise cancellation, sound quality, comfortable fit, and a variety of presets and custom features using the Sony | Headphones Connect App. For mic-related concerns, please refer to the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Your insights are important to us as we work to meet and exceed your expectations.
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very durable and high quality for the price. Great purchase for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andre,
A great big thank you for shopping with Sony! We love our customers dearly and hearing your feedback is so helpful to us. We're really glad you like your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. - Kris
- Pros mentioned:Sound quality
great for long flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, the noise cancelling works great. Bought them for my most recent flight to europe and totally blocked out all the sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RjG1, thank you for the five-star rating. It is truly wonderful to know you're enjoying the industry-leading noise cancellation technology of the WHCH720N headphones! We're happy to learn you just had a comfortable and relaxing flight with them. Thank you for choosing Sony! Sincerely, -Jenn.
- Pros mentioned:Fit, Sound quality
Great deal for the orice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fee and fit. Good noise canceling and sound is very high quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
That's great! We're glad to hear that you like the noise canceling and fit of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great Product good sound
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great headphones. Good sound, snd comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JadeMonk, We are glad that you now have a great pair of headphones with good sound quality. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great headphones, incredible quality too highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salagir,
We're thrilled that you're so happy with your WH-CH720N headphones and that you're enjoying the incredible sound and quality. We truly appreciate your high recommendation!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Sony Ch720
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. If needed I would definitely purchase again. My kids love them more than I do since I could hardly use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonP!
We are immensely pleased to hear you're enjoying the WH-CH720N headphones. It's awesome that the whole family is able to enjoy the amazing sound quality and adaptive noise canceling.
Thanks so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Solid buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, solid sounding after eq adjustment. At times can feel delicate tho so make sure you store them properly as they dont come with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH,
Thank you for your honest 4-star review of the WH-CH720N headphones. We're glad to hear that you find them solid-sounding, especially after customizing the sound with EQ adjustments in the app. We also appreciate your feedback regarding the build and storage. We understand your concern and agree that proper care is essential to keep them in great condition.
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great pair of headphones; comfortable, love the color, sound is nice. My only complaint is the noise cancelling isnt as good as I'd hoped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanR,
Thank you for your time writing this review. We 're really glad you love the color, sound quality and comfortable fit of your new headphones. However, we are sorry if we were not able to meet your full expectations with the noise canceling features. You may try some solutions below if the effect of noise canceling is not sufficient:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Comfort
Super comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones! Very comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitlinB,
It makes us really happy to hear that you are finding the WH-CH720N to be so pleasant to wear! Our engineers focused on an ergonomic and ultra-lightweight design specifically to ensure they provide superior wearability, even during extended listening sessions.
We hope you are also enjoying the powerful audio performance and the peaceful environment created by the advanced noise cancellation feature.
Thanks for trusting Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean sound and long lasting battery, my som loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi redreaper,
Perfect! We're very grateful that you like the clear sound and long battery life of the WHCH720N headphones. Nice to hear your son loves it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Better than expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a suprisingly great quality and value. The noise cancellation on them is great and my music sounds terrific.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony wireless noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are extremely good and quiet. For the prices it is also very good. Quite comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaybee, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Headphones are great for the price and quality. Great for walks and calls.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has great sound quality and feel pretty comfortable. The battery life last for ever, I can go almost two weeks with out having to charge them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnathanMajors, We're glad that you like the sound quality, comfort, and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality, Weight
Good Sound Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. Very light on the head. The anc works very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarJ, Fantastic! We're so glad to hear that you are enjoying the sound quality of your WHCH720N headphones and finding them comfortable to wear. It's also great to know that the active noise cancellation (ANC) feature is working well for you. Enjoy your listening and thank you very much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great Purchase for Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones! Quality of sound is on point and cool color!
I would recommend this to a friend