Customer Ratings & Reviews

Hi, user218371,

Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your husband is enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, he'll be able to enjoy listening to his favorite tunes for a prolonged time!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi Hannya,

We truly appreciate your comment about our Sony Headphones! We're happy to hear that you find them comfortable to use. We always strive to deliver the best experience to our customers.
For gym use, Sony recommends the NW-WS623 model, which is waterproof and more suitable for such environments.

About the background noise that you can still here, it is essential to note that noise cancellation primarily reduces noise in the low-frequency band, such as train or airplane engine noise. Therefore, some ambient sounds may still be heard, particularly higher-pitched noises or voices.

But, if you are experiencing too much background noise, it could indicate that the noise canceling is not functioning optimally. Here are a few steps to troubleshoot this issue:

Ensure that the noise-canceling function is turned on.
Check for a software update and ensure that your headphones firmware is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
Make sure that the headphones fit correctly over your ears. The effectiveness of the noise canceling can vary depending on how the headset is worn.
Reset and initialize your headphones if the problem persists.

Reset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialization: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Thank you for choosing Sony.
Best regards,
- Stephanie

Thank you for your positive feedback on the WH-CH720N, ReginaldM! It brings us great joy to hear that you are enjoying your new headset and finding the sound quality, particularly the bass, to be excellent for your stereo setup. We appreciate your review highlighting these features, as it helps us understand what our customers value most. Should you need any assistance with your headset, please do not hesitate to reach out to us.
Thanks for choosing our products!
Gus

Hi JaysonP, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl

Hello JoshuaW, thank for the great review! We couldn't be happier to hear you're enjoying the exceptional sound quality and noise cancellation function of the WHCH720N headphones. We really appreciate the recommendation. Thank you for choosing Sony! Sincerely, -Jenn.

Hi TinaP,

You made the right choice! We're glad that your daughter is enjoying the sound quality, noise canceling function, and color of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hi FARRAHL!
We feel privileged to know that the WH-CH720N headphones were such a great gift for your dad's trip to Alaska. It's so wonderful to hear that they were a perfect fit for his needs, especially with his hearing aids and that they're working so well for him every day.

We designed them with Digital Noise Cancelling to help with things like a noisy flight, and multipoint connection for easy pairing with his phone and other devices.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Jesus, Thank you for the 5-star rating! We're glad your kids like the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi KarenP,
Wow! We're thrilled to hear you are enjoying the amazing sound quality, ease of use, and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi Auggie,

It’s rewarding to hear that you are finding so much value in the WH-CH720N! We take great pride in delivering high-quality noise canceling and crystal-clear sound at an accessible point, and knowing you would choose them again is the best compliment we could receive.

Thank you for trusting Sony for your listening needs!

Regards,
Dominick

Hi Emmy,
Awesome! We are very happy that you liked the comfort and the noise canceling feature of our Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Our WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your appreciation and for choosing Sony! - Marco

Hi peekay!
Thanks for your feedback. We are really happy to hear how much you're enjoying your WH-CH720N headphones! It's great that the sound and noise cancellation are all working so well for you.

With the WH-CH720N you can keep your music playing all day with a battery life that delivers up to 35 hours of power.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Misty13!
Thank you for sharing your experience with the WH-CH720N headphones. We are really happy to hear they are working well for you both indoors and outdoors.

The WH-CH720N provides clear sound and effective noise cancellation, making it great for focusing on tasks or enjoying music wherever you are. Plus, its comfortable design and long battery life help you keep going all day.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Great,

We're so glad to hear that your Sony headphones are delivering a great gaming experience and impressive quality for the price. Thank you for the fantastic 5-star rating—your appreciation for both performance and value means a lot to us. The WHCH720N’s clear sound and reliable comfort truly make gaming even more enjoyable.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi Adapter,
Great! We're pleased that you're satisfied with your new Sony WHCH720N. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WHCH720N allows you to fully immerse yourself in music without any distractions. Our WHCH720N lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi StevenW,

Thank you for the 5-star rating and we're glad to hear that you like the easy to use function and comfortable design of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-David