Customer Ratings & Reviews

Hi JessicaM!
Thanks so much for the 10 out of 10 review! It brings us great joy to hear that these are the best headphones you’ve bought. We really appreciate you sharing that with us.

The WH-CH720N has a massive battery that lasts up to 35 hours and if you're in a hurry, a quick 3 minute charge gives you up to an hour of music.

We're genuinely thankful you decided on Sony!
Best regards,
Estefany

Hi Johnm12,

Thanks for sharing your feedback on the WH-CH720N headphones. We're glad to hear you're enjoying the excellent sound and the features!

We're sorry to hear you're having trouble with the headphones holding a charge. For battery-related issues, a simple reset can often help. Please try resetting the headphones following the steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html?search=reset

If the issue continues, we highly recommend reaching out to our official support team directly. They can provide more in-depth troubleshooting and look into service options if needed. You can find their contact details on the Sony support website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello BelfakihA,

We're so glad to hear how much you love your WH-CH720N headphones!

It's great to know you're enjoying the clean voice quality and that they're performing well for you, even with noise. We design these headphones to deliver a clear listening experience and we appreciate that you've highlighted it.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thank you for sharing your fantastic review, Person2001!

We are so pleased to hear that your initial skepticism about the WH-CH720N headphones was completely erased once you purchased and tested them! We are delighted that you were amazed by the sound quality and found the ability to customize the settings, including boosting the volume, to be a great feature that enhances your listening experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Scorpio,
Thank you for your time writing this review! We're glad you like the great sound and durability of your new headphones. We've taken note of your feedback with regard the design. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris

Hi Raja,

We're beyond pleased to hear how much you're loving the WHCH720N headphones! Don't forget to download the Sony Sound Connect App to elevate your experience even further.

Thanks for choosing Sony.

-Eliab

Hi JoseB, Thank you for the positive review! We're happy to hear that your wife like the great fit, superb sound, and excellent noise cancellation of the Sony WHCH720N. And we're sorry to hear about the zoom calling issue. When you use a video calling app, open the settings of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WHCH720N Hands-Free)]. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam

Hi MinnieMe!
Thanks for the feedback. It's great to hear that you are enjoying your new WH-CH720N headphones!

To make your headphones louder and improve sound quality, use the Sony | Sound Connect app to set the Equalizer or create a custom EQ with higher levels.
Ensure the volume is maxed on both your phone/device and the headset, and set Sound Quality Mode to "Priority on Sound Quality".

Thanks for choosing Sony. We hope this helps!
Best regards,
Estefany

Hello BrandonG,

We appreciate your review! It's great to know you find it a strong value for the price. We've designed it to balance affordability with durability, and we value your observations about the plastic. Your feedback helps us continue to improve and we hope you continue enjoying your headphones great sound and outstanding noise cancelling feature!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi KristaB, thanks for sharing your experience! It's truly wonderful to know you're loving the Sony - WHCH720N. Great sound quality and a comfortable listening experience are exactly what we aim for. Enjoy your music, and thanks for being part of the Sony family! Regards, -Dominick

Thank you for your feedback on the WH-CH720N, BharatM! We're thrilled to hear that you find them to be an excellent value for money. The combination of high-quality audio performance and competitive pricing is something we strive for, and it's gratifying to know it resonates with our customers.

The WH-CH720N features advanced noise-cancelling technology that helps block out unwanted background noise, allowing for an immersive listening experience. With 30mm drivers, users can expect clear, powerful sound with both deep bass and crisp highs. Comfort is also a priority; the headphones come equipped with soft ear pads and a padded headband, providing a comfortable fit even during extended listening sessions.

Thank you again for your review and for being a part of the Sony community!

Best regards,
Gus
Sony Social Media Team

Hi, user70341,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Headphones! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

Thanks for choosing Sony, have an incredible day!
-DiegoV

Thank you for your review of the WH-CH720N, Tesla. We're sorry to hear that the noise canceling performance has been a bit disappointing for you. This is not the experience we aim to deliver, as we designed these headphones to provide effective noise reduction for a more focused listening experience.

To help us determine if this is a performance issue or if your unit may be defective, we would like to offer a few troubleshooting steps:

Check the fit: Ensure the headphones are properly seated over your ears to create a good seal, which is crucial for effective noise canceling.

Adjust the settings: Verify that the noise canceling function is correctly enabled. You can do this through the "Sony | Headphones Connect" app, where you can also find settings for Ambient Sound Control.

If you continue to be disappointed with the performance, please reach out to our support team directly. They can provide more in-depth troubleshooting and determine the next steps. You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US.

We appreciate you choosing Sony and sharing your valuable feedback with us.

Best regards,
Gus Sony Social Media Team

Hi TaraD, Thanks for sharing your experience with the Sony WH-CH720N headphones. Indeed, they're praised for their sound quality and ease of pairing with devices like tablets and smartphones. However, regarding the PlayStation 5, these headphones don't support Bluetooth audio connectivity with the PS5. The PS5 doesn't allow standard Bluetooth audio devices to connect directly due to latency issues with Bluetooth audio streaming, which can affect gaming performance.

If you want to use the WH-CH720N with your PS5:

Wired Connection: You can connect the headphones using the 3.5mm audio jack to the PS5 controller for audio output. However, keep in mind that this connection won't allow you to use the microphone built into the headphones since it only works wirelessly.

Third-Party Solutions: There are third-party Bluetooth adapters which can sometimes work around this limitation by adding a low-latency Bluetooth connection to the PS5, although compatibility and performance can vary.

Sony offers headsets like the Pulse 3D Wireless Headset that are specifically designed to work with the PS5 without these compatibility issues.

For gaming, if wireless audio with a microphone is a priority, you might need to look into headsets specifically designed for console use or use the wired option with external microphone solutions. However, for non-gaming uses, your WH-CH720N headphones appear to be a great choice.

Regards,
Carl

Hi AngelA,
This is definitely a great Christmas present for your brother! We're happy to hear that he loves his WH-CH720N headphones. Nice to know it perfectly suits his needs and expectations. Thank you for purchasing Sony! - Kris