Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Weight
Think Pink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color. It's light weight, with great noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, LeslieA!
We are so thrilled to hear how much you are loving your WH-CH720N headphones! It's incredibly rewarding to know that you're enjoying the color and that they are so lightweight. It's also fantastic to hear that the noise reduction is working great for you. We designed this model to be a convenient and reliable option for everyday listening, and it brings us great satisfaction to know that they are working so well for you.
Thank you again for choosing Sony and for your valuable review.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Does not block out baby screaming
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you havw a colicy baby, these aint it. My husband’s bose headphones work way better. The sound quality is great, but the noise canceling is not impressive at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Jenn,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with the WHCH720N headphones, especially regarding the noise-canceling performance. We’re glad to hear that you find the sound quality great—thank you for sharing that! This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
In the meantime, you may find this video helpful to optimize your noise-canceling experience: https://helpguide.sony.net/mdr/mov0051/v1/h_zz/index.html
Best regards,
-Fred
- Pros mentioned:Sound quality
Good headphones for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job for the money. It ain't so great as the premium ones. But it have a good audio and mic quality. Build is not soo stiff enough but it can withstand the regular usage. Initially had the problem for connectivity but uninstalling the sony headphone app fixed the issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gokul,
Thank you for the 5-star rating! We're glad to hear your investment with your new headphones is worth it. Nice to know you like the sound and mic quality of the unit. We're sorry if you experienced connectivity issues and glad to know it was resolved after uninstalling the app.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Makes a great gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for my brother who loves to listen to podcasts and YouTube videos and he couldn't be any happier with these headphones! The noise cancellation effect is great and great for traveling, highly recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theresa,
Thank you for the 5-star rating and recommendation! This is definitely a great gift for your brother. Nice to hear he loves his new WHCH720N headphones. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using my headphones for a little over a month now and I love them! Great quality and it connects perfectly to my phone. Great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThePharesWheel, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Sony headphones a year ago and they don’t work anymore, but Sony support was able to get me new headphones doesn’t very last a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SANDIPP,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with your WH-CH720N headphones. We understand how frustrating it can be when a product does not last as expected. We appreciate that Sony support was able to assist you with a replacement, and we want to ensure you receive the best possible assistance moving forward.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
Name:
BestBuy Username:
Model Number:
Description of the Issue:
Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Looking into buying another pair for family members.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Noliaj,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH-CH720N headphones and are even thinking about getting another pair for your family. It means a lot to us that our product has made such a positive impact on your listening experience, and we truly appreciate your trust in Sony to bring quality audio to your loved ones as well.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound…plus excellent noise cancelling. Definitely helps in loud areas. Plus the adaptive sound and equalizer helps out a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenV, Thanks for leaving us such a great review on the WH-CH720N! We are really delighted to hear you're satisfied with the incredible sound quality and excellent noise cancellation of your WH-CH720N Wireless Noise Cancelling Headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Meeting my best expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound. I bought these for a long flight and they lived up to my expectations. I used the noise cancellation for the entire flight while sleeping, listening to music and watching several shows. My one wish is that they would fold up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DouglasC, Thank you for sharing your awesome experience with your new Sony wireless noise canceling headphones. We are thrilled to hear that they lived up to your expectations. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Very good prduct
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to see what all the buzz is about this headphones, had my eyes on this products for months now. finally got them and love the sound and everything about it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablo, Awesome! We are glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones sounds good no complaints. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, BradleyP!
We are so pleased to hear that your WH-CH720N headphones sound great and that you would recommend them. We designed them to deliver high-quality audio in a comfortable and convenient package, and it's rewarding to know that they are meeting your expectations.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Made a great gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for my dad who loves to listen to podcasts and YouTube videos and he couldn't be any happier with these headphones! The noise cancellation effect is great and great for traveling, highly recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .That's fabulous, Theresa! We are thrilled to know that you find our WHCH720N perfect as a gift! Also, we are pleased to hear that your dad is happy with the exceptional noise canceling feature and superb performance of these headphones. Thank you very much for recommending our WHCH720N and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
My new Sony headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit great over my ears and comfortable. Sound is good and noise. Anceling works. Bluetooh connection was a breeze.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelV, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great quality for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will not be disappointed with these head phones. They have amazing sound and noise canceling capabilities. Bought these as a Christmas present for my daughter and she loves the blue color as well. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineK,
We appreciate the 5-star rating and we're happy to hear that you like the sound quality and noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and great noise cancelling feature. I wear daily at the gym, and my gym plays the worst music, and it’s very loud. These headphones cancel out their horrible music so I can listen to what I like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fetzer,
Awesome!Glad to hear you are enjoying your WHCH720N headphones while working out. Your satisfaction with the incredible sound quality and noise canceling features are greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sounds perfect and use it in gym all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Edstation,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs at the gym for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life
PERFECT gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light as a feather yet potent, powerful, with a rich, deep bass and sharp, clear highs. And the battery life is insane.... I love these over ear noise-cancellingz headphones that I bought one each for my two stepsons for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryD,
This is definitely a perfect holiday gift! Nice to know you like the lightweight, great sound, long battery life, and noise canceling features of the WHCH720N. These headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Excellent Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Noice cancellation features is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PremK,
Thank you for choosing Sony!
It's fantastic to hear that you're enjoying the exceptional sound quality and noise cancellation of your WH-CH720N headphones! We're delighted to know they have surpassed your expectations. Our cutting-edge digital noise-canceling technology is designed to minimize ambient sounds, providing you with a truly immersive listening experience. We hope you continue to enjoy your time with the WH-CH720N!
Best regards,
-Fred
- Pros mentioned:Sound quality
Cancelling out sounds you don't want to hear..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work so well that it cancelled out the gruesome sounds of vomit from the woman who sat behind me during a flight to California. 5/5, highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabiB, Awesome! We're thrilled to hear you're enjoying the exceptional noise cancellation of your Sony WHCH720N. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds are so amazing makes me feel like watching action classical you name it movies in the theater. I am si glad that i pick this headset. It makes my everyday cool and chill i truly recommend this product. Good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeandroB, Thanks for sharing your amazing experience. We are thrilled to hear that you like the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent