Customer Ratings & Reviews

Hi Manman,

Thank you for your review! We're glad to hear you are enjoying the sound quality and bass of your new headphones, especially for the price and that you are taking full advantage of the Sony Sound Connect app!

The Integrated Processor V1 is what powers the effective noise cancelling, giving you a quiet listening environment that lets you fully appreciate the music and movies you love. This technology is a big part of what makes the audio quality so clear and impactful.

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Thank you for the fantastic review, DanielB!

We are so happy to hear that the WH-CH720N headphones were a hit with your daughter! It’s great to know that the comfort and quality are hitting the mark, especially at such a great value. We hope she enjoys many hours of her favorite music and movies with them.

Thank you for choosing Sony for such a special gift!

Best regards, Gus, Sony Social Media Team

Hi Sandra, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi KaylaH,
Thanks for the wonderful review! We are really happy to hear that your son is loving his new WH-CH720N headphones! It is also great that you found a solid case to keep them protected while he's on the move.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi MichelleN, that's absolutely fantastic to hear! We are thrilled that your Sony WH-CH720N headphones are exceeding your expectations and sound "more expensive than they are"! It's awesome to know that our efforts to deliver amazing sound quality and effective noise cancellation at a truly competitive price point are hitting the mark for you. Thanks a lot for your enthusiastic review and for choosing Sony! Regards, -Dominick

Thank you so much for your feedback and for sharing your experience with the WH-CH720N, JudithA! It’s rewarding to hear you're enjoying the sound quality and noise cancellation—especially after getting them on sale.

We appreciate your mention about the challenge connecting to a second Bluetooth device. If you run into this again, try placing the headphones in pairing mode by holding the power button for about 7 seconds, until you hear "Bluetooth pairing." This should allow other devices to discover and connect to your headphones more easily. For switching between devices, make sure to disconnect from the first device before pairing with the next.

If you ever need more detailed guidance, our support team is always happy to help. Thanks again for choosing Sony—enjoy your listening experience!

Best regards,
Gus
Sony Social Media Team

Hi Matt,
Thank you for the perfect rating and recommendation! We're delighted to hear you are enjoying the noise cancelation and features of your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi Isabella,
That's awesome! We're glad that you like the sound quality, noise canceling feature and most specially the Sony Headphone App. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi Christmaspresent,

We are truly heartened to learn that your niece is loving her new WH-CH720N headphones! There is something special about finding a gift that truly resonates, and we are so glad these hit the mark for her.

While we strive to capture our finishes accurately in photos, we agree that the depth and texture of the colors really shine when you see them in person. Beyond the aesthetics, she’s also getting a high-quality listening experience with our Integrated Processor V1, which provides incredible noise canceling and crystal-clear sound—perfect for a comfortable, immersive experience she can enjoy all day long.

Thank you for trusting Sony.

Regards,
Dominick

Hi LRM1,
Thank you so much for taking the time to leave us a 5-star rating! We're glad to hear you love the noise canceling features and wireless/wired connections of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi ZekeJ,

We are really happy to hear that your headphones have become your go-to companion for tackling those tedious tasks. It’s wonderful to know that we can help make cleaning the kitchen a bit more enjoyable with your favorite sounds!

Thank you for choosing Sony to power your productivity.

Regards,
Dominick

Hi ElsyP,

It makes us really happy to hear that you consider these the best purchase and that you are eager to recommend them to others! There is no higher compliment than a personal recommendation, and we are glad that the WH-CH720N has made such a positive impression on you.

Thank you for trusting Sony.

Regards,
Dominick

Hi LJames!
Thank you for your feedback on the Sony WH-CH720N headphones. We are pleased to learn that your purchase has been worthwhile!

The WH-CH720N headphones offer up to 35 hours of battery life, providing all-day comfort for extended listening sessions. Additionally, the headphones support multipoint connectivity, allowing seamless pairing with two devices simultaneously.

We really appreciate you choosing Sony!
Best regards,
Estefany

Hi RobertN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl

Hi CruzM,

That's amazing! Thank you for sharing your fantastic shopping experience. We are so happy to know your satisfaction with the exceptional performance of our WHCH720N and superb customer service of Best Buy.

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

Thank you very much for recommending our WH-CH720N Wireless Headphones and for choosing Sony!

- Romeo