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Customer Ratings & Reviews

$119.98
Save $58.02
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2783 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,783 reviews
  • Rated 5 out of 5 stars

    Replacement wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my husband. It works great. But it will not work wireless. I bought adapter but lot of static and noise. This was a replacement for set that broke. So if you have older pc it will not be wireless.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toto, Thank you for purchasing the Sony WHCH720N! While we're glad it works great, we regret to hear you're having static noises when connecting through a Bluetooth adapter. This is definitely not the news we want to hear. Please follow the troubleshooting steps on this link to resolve the issue

      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well. However the fit is loose. Also hope they make other colors

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DioV,

      Thanks for your review! We're glad they're working well, and we hope you have amazing moments with them. Know that we take the feedback seriously and will pass your suggestions along to the proper team for future enhancement.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Lovely headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned these for about a month now and they're probably my favorite pair of headphones. The fit snug to my head and stay on. Previously was using a set of wired Shp9500 and these have phased them out of my everyday use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Percy, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    good value headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brought this to my daughter. she loves it and uses for her online classes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherD, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Girlfriend loves them definitely a good buy, bestbuy usually has a great selection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my son and he loves them. The headphones completely cover his ears and that is something that comforts him. The battery life is great and haven't needed to charge them all that much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictoriaA, That's great to hear! We are glad that you son loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steak of a deal! Love these so comfortable and noise cancelling

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for normal use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and Better if you can snatch them in clearance price ,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,

      Thank you for the purchase and we're glad to hear that you like the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony always make great products, these truly last all day with just one charge and they sound amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, Cjayy! We're glad you are enjoying your Sony wireless headphones. Thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    No complaints

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints at all. It gets the job done when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio for beginner audiophile. Very comfortable and no issues with bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonos, We're truly delighted to hear these headphones are a fantastic choice for someone stepping into the world of audiophilia, offering both comfort and reliable Bluetooth connectivity. Appreciate you sharing your amazing experience and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses are well made. Good sound quality. Easy to connect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vikkivs,
      Thank you for your valuable feedback! Glad to hear you like the good sound, build quality and easy connectivity with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 3 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for music....................................

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kali,

      Thank you for sharing your feedback! We’re glad to hear you are enjoying the music quality on your WH-CH720N headphones. We strive for a 5-star experience, so if there is anything we can do to improve your experience or if you have any questions, please feel free to reach out to our support team here:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Gret

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. and you can hear voices easily. great price too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rwss, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a pair that was 5 years old and the noise cancelling is even better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CKman, Awesome! It's wonderful to hear that the noise cancellation has improved over your 5-year-old pair. Thanks for sharing your amazing feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Headphones for noise cancelling!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband absolutely loves these headphones. He can use them while mowing. They are great at cancelling out the background noise!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CindyD, We're glad that your husband is enjoying his new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a wonderful purchase. I had doubts about Bluetooth headphones with not holding a long battery life charge and comfortability around the ears. I am very impressed with this purchase and recommend it to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShondellK, That's awesome! We are thrilled to hear that you are very impressed with your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Help with hearing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great for my husband when watching tv as he is hard of hearing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhyllisN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. You can definitely hear the difference when you put them on in a loud crowded spot. They are just a little too big and sometimes fall a little when I look down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnaG,

      Thank you for the review and we're glad to hear that you like the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy connection with computer and other devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QuimetC, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US