Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Solid Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and if you use the equalizer in the app you can dial them in and make them sound just the way you want them to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pops, Thank you for sharing your thoughts and experience so far using your new Sony WH-CH720N. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app and revitalize your music. The ultimate custom preset is your own. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Help with hearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great for my husband when watching tv as he is hard of hearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhyllisN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Used for air travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy overall. They could be a little more cushioned but I also know that I’m sensitive to headaches. I think most would be happy with the comfort level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BGDD,
Thank you for the review! We're so happy to hear that you're enjoying your WH-CH720N headphones overall. We also appreciate your honest feedback regarding the cushioning. While these headphones are designed to be lightweight for comfort, we understand that individual comfort levels can vary. Your comment is valuable, and we'll be sure to pass it along to our design and engineering teams.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound this headphone produces is incredible, and I can walk around the house listening to Sirius XM. A great product for what I paid
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elsh, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Gret
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. and you can hear voices easily. great price too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rwss, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Would Buy Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never go back to earbuds after using these bad boys. Great for Autistic/ADHD users to tune out surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayganS, Thanks for sharing your review. We're glad you are impressed. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear these everywhere. They are really comfortable and I use these for a workout. They don’t really slip off easily either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanP, Thank you for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Good product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound and quality for the price. I use these only for traveling (on the airplane) and around the house. I don’t want to wear and tear the ear muffs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidO, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noise Cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for Noise Cancelling headphones with excellent sound quality and EQ settings, these are ythe best you can find, plus a very good price for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel,
Thank you for ana mzing review and recommendation! We're delighted to hear your enjoyable experience with the excellent sound quality, noise cancellation, EQ settings, and overall performance of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony -720N Wireless Noise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good sound quality, but call answer button difficult to find when headphone is over the head. I sometimes press the wrong button
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harsha, Thanks for sharing your review. We're thrilled to hear that you love your new headphones! However, we're sorry to learn that you're experiencing difficulties with the buttons. We suggest taking some time to familiarize yourself with their functionality. Alternatively, you can also control the headphones using your mobile device. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
No buyers remorse.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear sound. I purchased these over the Beats headphones in similar price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BernardF, thanks for taking the time to share your experience with the Sony - WHCH720N! We're thrilled to hear you're enjoying the high sound quality and well-balanced sound tuning of these headphones. They also offer a super comfortable and lightweight design, which is a perfect combination for long listening sessions! Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy connection with computer and other devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuimetC, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Works as intended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works just fine. The only issue i have is when the headset is moved just a little bit you can hear everything outside as if the noise canceling feature is turned off. But it does have a long battery life and worked great on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We're sorry you've been running into difficulty. Your feedback is extremely important to us and is very much appreciated. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
Despite your concerns, we're glad that you like the excellent noise cancellation and amazing battery life of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Money well spent....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it when I am studying...when I need to concentrate. Its excellent in what it specializes. Money well spent. And when I listen to my music the sound os perfect pitch!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello David,
Wow! Good decision in getting this one! We are very happy that you can now concentrate to your studies thanks to the noise canceling feature of our Sony WHCH720N while enjoying your favorite music. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Marco
- Pros mentioned:Sound quality
Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it. Great sounds with orchestra like quality., It dose block out noise but also allows you to be aware of your surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mcmm, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Daughter Loves These!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! I gifted my daughter these headphones, her first experience with them was on a fight across the country. She loves them and the sound cancelling capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherB,
This is definitely a great gift idea for your daughter! We're thrilled to hear that she loves the superb sound and noise cancelation of her new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Excellent for gym
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for the gym work so great that I bought my husband a pair for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YelicsaM,
We are excited to hear that your WH-CH720N headphones have been performing so well during your gym sessions that you decided to share the experience with your husband. We take great pride in our lightweight design and Integrated Processor V1, which provide the high-quality sound and noise cancellation needed to stay focused during a workout, making them a fantastic gift for any occasion.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
10/10
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the only headphones I wear to gym shouldering get em
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewM,
We’re stoked to hear the WH-CH720N is your go-to gym gear! Their lightweight design is perfect for staying focused on your gains without the bulk. Since these aren't sweat-proof, just remember to give the earpads a quick wipe after your workout to keep them fresh.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
The best earphones ever
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used my headphones over past flight and it was excellent while on a noisy airplane
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad you liked it, VickiK! The noise canceling on this headphones are really impressive. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Ok, music, but no phone call
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're just listening to music, the sound quality is good. However, answering the phone is not an option. The caller party kept saying that he couldn't hear clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We're glad that you like the sound quality. We're also sorry to hear that you're having some issues when using these for phone calls. To troubleshoot the issue, please try the following:
Turn the headphones off and on, and then reconnect them to your computer.
Restart the computer.
Reset the headphones.
Initialize the headphones.
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776851.html?utm_source=glean
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin