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Customer Ratings & Reviews

$119.98
Save $58.02
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2786 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,786 reviews
  • Rated 5 out of 5 stars

    Great headphones at a great price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. My shows sound like I’m right these during the taping!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JennA! We're glad you love your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound. Still trying to learn the noise canceling activation, but when it works - it's great. May be operator error.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EJMit, We are glad that you are comfortable wearing your new Sony WHCH720N wireless noise canceling headphones and that you like their sound quality. To use the noise canceling/Ambient Sound Mode, simply press the NC/AMB button. Refer to ths link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Value for a quality product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good wireless headphones. Sound quality is good. I would recommend these headphones when you want a good product and a great value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IgnacioL, Thanks for sharing your experience. We are happy that you like the overall quality of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are good the bass is good for the price and the sound is good. ANC is not bad either they are a great headphone for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronL, Thanks for sharing your feedback! We're glad you like the bass sound of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are very comfy and high quality for the price, the battery life is really good too, i can use it a whole week and only have to charge it once, definitely with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MateoO, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Solid headphones for a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding jbl quality headphones. Battery lasts long they fold up nicely making them non combersome… i love em

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightest headphones I ever had

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones considering the low weight. Audio quality is good and noise cancelling is acceptable. Overall, it's a good product at this price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxL,

      Awesome! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great price for performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Good value. Lightweight. Battery life is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephF, Fantastic! We're truly delighted to hear that you're well-pleased with the amazing sound quality, lightweight design, and long-lasting battery life of your WHCH720N. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    High quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended! Better than expected! Worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelanieA, Thanks for the 5-star review. We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Packs a Punch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have a clear and crisp sound. The noise cancelling feature is absolutely perfect. So happy with this purchase and would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cellm4, We are thrilled to hear that you are happy with your Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for my father inlaw so he can hear the TV at his older age and enjoy the games and his shows. Thank you Happy man

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimR, we're glad you and your family are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great headphones but constantly disconnects

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost everything is great. bass,audio,battery life, comfort. But one big problem is that it constantly disconnects. Almost every time a song or 2 passes it constantly disconnects and reconnects its very annoying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexP,

      Thank you for the review and we're happy to hear that you like the sound quality, battery performance and comfortable design of the headphones. We're sorry about the disconnecting issue of the headphones. To resolve this, please factory reset the headphones. Check this link on how to.

      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

      Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sounds amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their really great for the audio only thing i didn't like is that you can't to Playstation via bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanH, We are happy that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. For PlayStation, we highly recommend using the dedeicated PlayStation headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast charging battery. Easy to connect to mobile device. Also comes with nice 3.5mm jack cable for connecting to older devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello QMcIver, That's great! We are glad that you now have a great pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is me second pair of headphones and we love them. The noise cancelation is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, AzucenaS! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice product with best sound quality and really recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VishalD, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Listen here

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sony makes great products at a fare price. Thank you BestBuy and the help I received in what product to purchase to work with my iPad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darryl,
      Awesome! We're glad you hear you found the best headphones that perfectly matches your needs and expectations.Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Does cancel the noise when you need it. Use it mostly at the gym and it holds up pretty well. Comfortable enough around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan,
      Awesome! We're glad you are enjoying your new headphones especially while working out at the gym. Nice to know you like the noise canceling features, comfortable fit, and overall performance of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 3 out of 5 stars

    Its alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurts after a couple hours of use cushioning on top not the best. ANC is below tier non existent. Sound is ok after you find the right EQ settings. Built is alright fo its price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with the WH-CH720N, Konin. We appreciate your honest feedback regarding comfort, noise cancellation, audio quality, and build. We're sorry to hear that the cushioning did not meet your expectations and that the noise cancellation was not as effective as you'd hoped. Your input about sound quality and finding the right EQ settings is also noted. We constantly strive to improve our products and your feedback helps us identify areas for enhancement.

      If you would like assistance with fit adjustments, EQ settings, or if you're experiencing persistent discomfort, please reach out to our support team.
      We value your feedback and are committed to ensuring a positive experience with Sony products.

      Thanks for choosing us!

      Gus,
      Sony North America Customer Support Sony_US

  • Rated 5 out of 5 stars

    Great Headphones !

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such amazing headphones ! the noise cancellation is great! totally recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamanthaG, great! We're glad you are enjoying your new headphones! Thanks for trusting Sony! ~Earl Sony_US