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Customer Ratings & Reviews

$139.99
Save $38.01
The comparable value is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2944 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,944 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphone and the pick up at store was great! Thank you so much Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherM, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY is a winner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major bang for the bucks!! Sounds just as good as the Beats but for less the price. Very good quality and performance. Good purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RashiedS,
      Thank you for your valuable feedback! We are very grateful that you like the amazing sound quality and overall performance of your new headphones. We always strive to deliver the best quality with our products. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Super cool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functon perfect and very comfortable wear feel, really match all expectations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yisu, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Top 10 headphones I every had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing great for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Felix,

      Thank you for choosing Sony!

      We're excited to hear that the WHCH720N headphones are a great fit for your everyday use. It’s rewarding to know they bring convenience and quality to your daily routine.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works Well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of this product, I feel that you get a great deal! Noise cancelling is great! And they are quite cute.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KamkeG, You've made a great choice! We're delighted to hear you like the cute design and amazing noise cancellation of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend these headphones, excellent sound, no noises can be heard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaG, Excellent choice! We are so glad to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got these ear phones and he loves them. Not only are they comfortable but they meet all his needs. He is very happy with them and really recommends them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoC,

      That's fantastic! We are extremely pleased to know that your son is very happy with the comfortable fit design and exceptional performance of his WH-CH720N. We truly appreciate your recommendation! Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Great noise cancelling. Best Buy has great customer service also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurielB, We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    BUY THESE!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing pair of headphones and amazing battery life, worth the buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, WilliamJ!
      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The ear bridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super, very easy, soundly, NC, this is a great product!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty satisfied with the noise cancelling feature. Good deal for the price, and has an app that allows you to adjust your settings and it’s very straightforward.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelinaH, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work and sound great. The only issue that I have is they slip a little when I’m working out they don’t fit properly over my head and ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eheadphones,
      Thank you for your purchase and for leaving your feedback. We're glad that you are pleased with the sound quality of our WHCH720N. You may try adjusting the headband of the of the unit to fit perfectly into your head. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones sound quality is nice and very loud to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse2014, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as a gift for my aunt. She really appreciates them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the lovely feedback, Hudson!

      We are so pleased to hear that your aunt is really appreciating the WH-CH720N headphones you gifted her! We hope they bring her many hours of enjoyment.

      Thank you for choosing Sony as a thoughtful gift!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Connection was flawless and noise cancellation works great. Sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lynos,
      Fabulous! It's lovely to hear that you are having a great time with the amazing sound quality, flawless connection, and noise canceling features of your WHCH720N headphones.Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling headphones!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for daughter who is very sensitive to noise. She is able to enjoy he online books, “white noise” sounds and the noise cancellation is the BEST!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Glove,

      Thank you for choosing Sony!

      It makes us really happy to hear that the WHCH720N headphones are helping your daughter, especially since she’s sensitive to noise. Knowing that she can comfortably enjoy her online books and “white noise” sounds thanks to the noise cancellation means a lot to us. Thank you for sharing your experience—wishing her many more peaceful and enjoyable listening moments with her headphones!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quite happy with this purrchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things work well. I do wish there were some indicator lights on them to say when they were on and off, but the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris,

      We're truly glad to hear you're overall satisfied with your purchase and you like the amazing noise cancellation of these headphones. There is Power/ (Bluetooth) indicator (blue/orange) on these headphones. It lights up in blue or orange to indicate the power or communication status of the headset. For the location of the indicator, refer to this help guide link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html

      Enjoy all-day comfort without the noise. With noise-canceling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear with outstanding bass and noise cancellation is the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnatanT, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great affordable noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new headphones, they were an affordable price the sound quality is great and I love the noise cancelling capabilities.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobM, We're glad that you like the sound quality and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid buy for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed, very good quality for the price. Only minor issue so far is that they don't come with any bag or case for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Thanks for the 5-star rating! We're glad you like your new headphones. We appreciate your feedback regarding additional accessory. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US