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Customer Ratings & Reviews

$139.99
Save $38.01
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2791 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,791 reviews
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones at a very reasonable price. I have a new phone that uses wireless headphones so i needed a new pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Priscilla,

      That's great! We're glad to hear that you like the price point of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    BUY THESE!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing pair of headphones and amazing battery life, worth the buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, WilliamJ!
      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphone and the pick up at store was great! Thank you so much Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherM, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    GREAT ENTRY LEVEL OVER THE EAR HEADPHONES

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price point. They do not completely cancel noise like the higher end headphones but they get the job done

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BruceJ, We are happy that you now have a great pair of noise canceling headphones. Please make sure to wear the headphones correctly and adjust the slider according to the size of your head. Don't forget to update their firmware to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these for general use and for our flight to South Africa. The noise cancelling capabiltiy was incredible for the flight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PastorPayne,

      Awesome! Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hard of hearing and I wanted earphones to use with my CD player. These work perfectly for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SallieO, We are glad that your new Sony wireless noise canceling headphones work perfectly for you. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Great noise cancelling. Best Buy has great customer service also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurielB, We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sony doing too much with the app but they’re good. not best buy’s fault. sometimes bluetooth cuts out but i don’t mind.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi yippee, Thank you so much for taking the time to leave us a review of your WHCH720N. While we're glad that you're satisfied with your purchase, we regret to hear about the Bluetooth connection issue you're having. To resolve this issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      At Sony, we are always looking to improve our product quality and features. We have noted your input about the app and will be sure to forward this feedback to the appropriate department. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my gf while she does her editing. She loves them…drown out a lot of noise and very comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilliamB, Thanks for the feedback. We are thrilled to hear that your girlfriend loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very please with this purchase. It’s replacing our old Sony corded headphones. Like wireless and noise cancelling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianedG, wonderful! We're glad you are enjoying your new headphones! Our WHCH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Very good headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a month, and they have replaced my AirPods for desk use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ParkerG, fantastic! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WHCH720N and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony WHCH720N Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older set of Sony wireless that were twice the price, these are really just as nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianK, We are glad that you like your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Really good wireless noise cancelling headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice sound quality! The life battery lasted me almost a week without having to charge them. I recommend this for those who are looking for really affordable noise cancelling headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gabriel, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, battery life is amazing, (had it for a month and only needed to charge it once) and comfortable. Not too pricey too, which is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Malik,
      Awesome! We're glad you are enjoying the great sound quality, long battery life, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It surpassed my expectations and the sound quality is perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PanajotN, nice! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony WHCH720N wireless NC headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good noise cancelling, good comfort, all of those for the price. I recommend buying this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Steph, We appreciate your feedback and we are happy that you like the quality of your new Sony wireless nose canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Not Too Many Problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left headphone had some popping noises when I used the noise canceling feature, but I haven't had the problem in a few weeks. Good product, but will be updating headphones if the sound comes back!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KsCh, Thanks for the sharing your feedback. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thanks for choosing SONY! -Craig Sony_US

  • Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear hearing aids and these headphones are very comfortable to wear and don’t interfere with my hearing aids. Sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RBMB, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Solid buy for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed, very good quality for the price. Only minor issue so far is that they don't come with any bag or case for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Thanks for the 5-star rating! We're glad you like your new headphones. We appreciate your feedback regarding additional accessory. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good quality headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this to exchange it for a different color. Great purchase, however.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RyanC,
      Thank you for your purchase and we're glad that you are satisfied with your purchase. Thank you for choosing Sony! - Marco Sony_US