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Customer Ratings & Reviews

$139.99
Save $38.01
The comparable value is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2944 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,944 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Darrin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Easy to use, sound is great. Using on a loud mower.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darrin, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for music....................................

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kali,

      Thank you for sharing your feedback! We’re glad to hear you are enjoying the music quality on your WH-CH720N headphones. We strive for a 5-star experience, so if there is anything we can do to improve your experience or if you have any questions, please feel free to reach out to our support team here:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great working noise canceling headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife to get school work done while the kids are loud and crazy throughout the house. She loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenneth, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Hear me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh yeah! My kid loves this so much because it cancels the noise. It’s so good he doesn’t hear me calling him!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaM,

      Great! We're thrilled that your kid is enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great music headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones - better for music than gaming or movies. Not rated for sweat so if not ideal for working out though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyH, We're glad that you are enjoying your music with your WHCH720N. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks again for choosing Sony! ~Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sony headphone is the best noise canceling headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miyamal, Choosing these headphones will definitely be worth it! We're delighted to hear that you feel the WH-CH720N is the best noise canceling headphones that you've owned and you're enjoying the exceptional noise cancellation and overall features. Thank you for leaving us such a wonderful review! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My honey loves them, he’s in the music industry and he appreciates the quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PreciousS, That's awesome! We are thrilled to hear that your honey loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Sony GoodHeadphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are pretty good the battery life is good also

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Try these headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, and sturdy design. Comfortable on the head and ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristinaD, We are happy that you like the sound quality of your new Sony WHCH720N headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone. Great sound quality and super quiet. Ideal for phone conversation and listening to your fav music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ibra, We're glad that you like the sound quality and features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING headphones! Definitely some of the best noise canceling headphones on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaM,
      Thank you so much for such a great review! Your satisfaction with your new Sony headphones is greatly appreciated. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would I recommend this?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a built in mic and very good sound quality. Definitely would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John, We are happy that you like the sound quality and the built-in mic of your new Sony wireless headphones. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT HEADPHONES

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for running and listening to music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierM, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing, the sound is perfect and the noise canceling helps a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkL,

      Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Sony Headphones

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Gave as a gift and they love it. Great alternative to typical AirPods & durable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieM,
      This is definitely a great gift idea! We're really glad that they love their new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. The bass is nice and deep and fits very snug on the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeKirk,

      Perfect! We're thrilled that you are enjoying the sound quality and fit of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    COMFIEST HEADPHONES EVER!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought these headphones about a month ago and they're absolutely the best thing i've bought from best buy by far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinC,

      Thank you so much for the fantastic review! We're thrilled to hear that you love your WH-CH720N headphones and that they're the best purchase you've made from Best Buy. Your positive feedback means a lot to our team!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    I always love Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very good headphones. Their battery life isn't as long as the Bose but they still very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidD,

      We're glad to hear that you're enjoying your new WH-CH720N headphones and that you find them to be very good! We appreciate your feedback regarding the battery life. The WH-CH720N is designed to provide a long-lasting listening experience, with up to 35 hours of playback on a single charge with noise canceling.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones kinda not the bes for the gym

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title says the headphones are good just not perfect for the gym they are a sweat magnet. Other than that they work great and sound good just have to clean them a lot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kaerudafrog,
      Thank you for writing this review. We're glad to hear you like the sound quality of the WHCH720N. The headset is not waterproof. Avoid situations such as the following and be careful not to get moisture or dirt on the headset:
      Using the headset in the rain or snow
      Touching the headset without drying wet hands after doing housework in the kitchen or washing hands in the washroom
      Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat
      Putting the headset in a bag with a cold PET bottle
      Please check this link with information and steps if the headset gets wet, or water enters the headset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000784812.html

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love its color

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for a great, reasonable price. Love the color as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanC,
      Awesome! Glad to hear we were able to give you a great deal. We really appreciate you love the color of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US