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Customer reviews

Rating 4.6 out of 5 stars with 2882 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,882 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the price. And very comfortable,battery last long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Decorazonchi,
      Awesome! Glad to hear you are enjoying the superb sound, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good for music and the plane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, remember speakers need 20 hours to be broken in. Once these headphones hit that mark, the sound increased noticeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 3dit0ff!
      Thanks for the awesome feedback! We are thrilled to hear that your WH-CH720N headphones are sounding even better after some use.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quick solution for travelers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for travelers. I needed a quick and last minute solution to my travel needs. After trying the higher end ones with this one, this ended up winning. The head cushion And quality of sound was better than some of the more expensive models that aren’t even equipped with the head cushion. It’s also comfortable to rest on and it doesn’t come off easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nele,
      Excellent choice! The WHCH720N is one of the best travel headphones in the market. Nice to hear your enjoyable experience with the amazing sound quality and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for upcoming travels and I was able to fill customize my listening experience. So cool to be able to tailor the sound to my needs/preferences. The noise cancellation works very nicely.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyC,

      It is great to hear that you are enjoying the Sony WHCH720N headphones, especially the ability to fully customize your listening experience and the performance of the Noise Cancellation. We designed these headphones to be the perfect travel companion, allowing you to tailor the sound to any preference.

      Thank you for choosing Sony!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Must Buy Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Before I had bought these headphones, I used Airpods, which were great, but for the gym they weren't. My Airpods would fall out when I'd work out and so I decided to buy these headphones. These are actually great noise cancelling headphones. It's a whole different world when you have them on and they fit great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HossainM, Thanks for sharing your awesome experience. We are glad that you like your new Sony WHCH720N wireless headphones, especially their noise canceling feature. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great broad sound and battery life/recharge time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially i was a little disappointed by the max volume, but that seems to be more of an iPhone 14 issue. I can hear lots of sounds in music that i have not heard with other headphones using Bluetooth. Sound quality is great. Both battery charge time and time to recharge are excellent. They adjust nicely for fit in all directions as well. Very happy with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Habigcon, Thanks for sharing your experience. We are thrilled to hear that you are very happy with your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality along with a great battery life. Used them on a long flight and they were perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, asf6,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! Do not forget to download the Sony Sound Connect app to enhance features and the overall experience!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent headphones; they feel very well-made and are very ergonomic. I use them for the gym and other sports activities. The sound quality is good, and the noise cancellation works well. They offer great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC!
      We are pleased to learn that your WH-CH720N headphones are a great fit for your gym sessions and sports activities! It is wonderful to know that the build quality and comfort are working out so well for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have a good laid-back neutral sound, They also have a good comfortable feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AGordo3, we are truly delighted to hear your feedback on the WH-CH720N headphones! It's great to know that you're appreciating their laid-back neutral sound and comfortable design. These features make them perfect for long listening sessions, ensuring you can enjoy your favorite music or podcasts with ease.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Completely satisfied

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a Sony headphones fan, so take my review with a grain of salt. The sound on these headphones is phenomenal and the battery life is as advertised. I have no complaints about these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for the price. Just what you’re looking for if you want noise cancellation and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeganS, Thank you for the great 5 stars review! It makes us really happy to hear you found what you were looking for. The WHCH720N noise cancelling allows users to enjoy their music without external disturbances, not to mention its cushioned earpads and an adjustable headband that helps ensure a secure and comfortable fit for longer listening sessions. Thank you for preferring Sony! Best regards, -Ismael Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality! Far better than some high end “gaming headphones” that I’ve used!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ChilaxMan205!

      We are absolutely thrilled to hear that the WH-CH720N is giving those high-end gaming headphones a run for their money! It’s incredibly rewarding to know that our focus on balanced, high-quality audio is standing out to you, even compared to more expensive specialized gear.

      Thank you for choosing Sony and for sharing your experience!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Wonderful would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for a whike now i bought them after my aurpods kept dying or best buy gave me used ones i was suprised on how good and comfortable they are they are also very airplane friendly as i took them on my two week vacation to spain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AriannaD,

      That's wonderful to hear! We're so glad you're enjoying the WH-CH720N headphones, especially their comfort and noise-canceling capabilities for your flight to Spain. Thanks for choosing Sony for your travels!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great bang for your buck!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones, excellent sound, and a great buy for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Janet123,

      We are thrilled to hear that you are enjoying your WH-CH720N headphones! It is great to know that you are happy with the sound quality and the overall value they provide.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the price. lightweight and quick connectivity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, easy Bluetooth pairing, and lightweight design of your WH-CH720N Headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones over all, have had no problems so far and the sound quality is amazinggg, base is ehh but good thing I’m not a base kinda guy. The best part is the battery life for sure tho.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones For The Money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Headphones reproduce the sound accurately, are comfortable to wear, noise cancelling function does work well and are lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryL,

      We're thrilled to hear you are enjoying the WHCH720N headphones! Their comfort, noise cancelling feature and batterie life make them perfect! We hope they continue to enhance your overall sound experience. Thanks for choosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Pretty good value.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and comfortable enough to wear for 3-4 hours at a time. Noise cancellation isn't the best, but it does noticeably eliminate background noise to a degree that you can use lower volume and block out ambient noise. My main gripe is the buttons aren't easy to identify by feel and the material inside the earcups feels cheap for headphones of this price. Otherwise, the battery life is 8/10, sound quality is 7.5/10 and value is 7.5/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EmmanuelR,
      Thank you for your purchase and for sharing your honest review with our WHCH720N. We're glad that you are satisfied with the sound quality, noise canceling capability and battery life of your headphone. To help you familiarize with the parts and buttons, please check this helpful link.

      Location and function of parts
      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html

      We value your insight and thank you for choosing Sony! Enjoy!- Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A Good Product At a Good Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony Wireless Noise Canceling Headphones work very well and are very comfortable to wear. Unlike the ones that you wear in your ears, all surrounding sound is completely "blocked out". So all you hear is what is playing in your Sony Headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harmonicat, Thanks for the positive feedback. We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Quality and comfort for a good price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving these better than AirPods! Very comfortable and affordable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabby!
      We are thrilled to hear that you’re finding the WH-CH720N so comfortable! It’s great to know they are a perfect fit for your daily routine and that you're happy with the value they provide.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US