Customer Ratings & Reviews

Hi AnaP,

We're delighted you're enjoying the effective noise canceling and good quality for the price of the WH-CH720N! We apologize for the difficulty connecting to your iPhone. This is sometimes due to iOS settings. Please try this troubleshooting step: On your iPhone, go to Settings, find the Sony | Headphones Connect app, and ensure that Bluetooth access is explicitly turned on. If the issue continues, delete the headphones' pairing information from the iPhone's main Bluetooth settings, and try pairing again by putting the headphones into manual pairing mode (hold the power button for about 5 seconds).

Thanks for choosing Sony.

Best regards, Eliab

Hello Higgy,

Thank you for choosing Sony!

We’re elated to hear that the WHCH720N headphones deliver amazing sound quality at a reasonable price. It’s wonderful to know they are performing well and making a positive impact on your listening experience.

Best regards,
-Fred

Hi SheraM,
Perfect! We're happy to hear you like the phenomenal sound, comfortable fit and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi MeganD,

We are very glad to hear that your mother is absolutely loving her new WH-CH720N headphones. It is wonderful to know that the combination of our Integrated Processor V1 for noise cancellation and high-quality sound is providing her with such an enjoyable listening experience. We take great pride in creating headphones that are both high-performing and comfortable for everyone to enjoy.

Thank you for choosing Sony.

Best regards,
Dominick

Hi RichardJ,

Thank you for your positive review of the WHCH720! We're thrilled to hear that you're enjoying the excellent sound quality, which is designed to deliver clear and balanced audio across a wide range of music and media. It's also great to know that the battery life is meeting your needs, providing extended playtime so you can enjoy your audio without frequent recharging. Comfort is a key feature of the WHCH720, and we're pleased to hear that the lightweight design and ergonomic fit make it easy to wear for long periods

Regards,
Dominick

Hi AmpedGoblin,

Amazing! We're glad that you like the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hi JerryM,

We appreciate your feedback. We are sorry that you are having an issue connecting your headphones with your smart TV. Please make sure your TV supports the Bluetooth A2DP. To further isolate the issue, you can follow the guide here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html.

Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Thank you for choosing Sony!
-Vincent

Hello Gilbert,

Thank you for choosing Sony!

We're honored to hear that the WHCH720N has impressed you and that you highly recommend it. Your endorsement truly motivates us to keep delivering products that offer great value and performance.

Best regards,
-Fred

Hi WilliamJ,

We are thrilled that your stepson loves his new WH-CH720N headphones! By using our Integrated Processor V1 and Dual Noise Sensor technology, we designed these to be our lightest overhead noise-canceling headphones for all-day comfort.

Thanks for choosing Sony.

Best regards,

Eliab

Hi KevenH,

It is truly wonderful to know that your new headphones are pairing so seamlessly with your iPhone!

We prioritize effortless connectivity, and the WH-CH720N is designed to integrate perfectly with iOS devices, allowing you to enjoy high-quality audio and clear hands-free calls right out of the box. Getting them at a great price makes the experience even better, as these headphones pack a lot of premium technology—including our Integrated Processor V1 for superb noise cancellation—into a very accessible package.

Thank you for trusting Sony!

Best regards,
Dominick

Hi TinaL,

We are thrilled to hear that your granddaughter loved her new headphones for Christmas!

It is wonderful to know she can enjoy her favorite music and videos with the Dual Noise Sensor technology, which allows for a truly immersive listening experience. We are also glad that the exceptionally lightweight design makes them comfortable enough for her to wear all day long.

Thank you for making Sony part of your holiday celebrations.

Regards,
Dominick

Hi Moooo,
We are very happy that you love and appreciate the quality and durability of your new Sony WHCH720N. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your purchase and for choosing Sony! - Marco

Hi LuisV,
Awesome! Glad to hear your enjoyable experience with your new WHCH720N headphones. Your satisfaction with the superb sound quality means a lot to us. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi TimothyS,

We are really happy to hear that you find the Sony WHCH720N easy to pair and that the stereo sound quality is amazing! It’s wonderful to know the headphones are comfortable and well-padded, making them perfect for extended use. Your feedback highlights the balance of convenience, excellent audio performance, and comfort that we strive to deliver. Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Thank you for the review, BRSox!

We’re glad to hear you’re enjoying the value and performance of your WH-CH720N headphones. Delivering premium features at a great price is exactly what we aimed for with this model.

Enjoy the music and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi AMP2022,

That is fantastic to hear! We are delighted that your son loves his WH-CH720N headphones and is enjoying the comfort, great music quality, and the effective noise canceling. They were specifically designed to deliver excellent features and comfort for everyday listening.

Thanks for choosing Sony.

Best regards, Eliab