Customer Ratings & Reviews

Thank you for the fantastic review, Ivan!

We’re so glad to hear that your WH-CH720N headphones have been reliable and delivering excellent sound. It’s great to know you're having a seamless experience. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Stev3n,

We're thrilled to hear that you love the quality and value you get from Sony, and that you are enjoying both your soundbar and the WH-CH720N Wireless Noise Canceling Headphones!

Thanks for choosing Sony.

Best regards, Eliab

Hello MelanieS,

Thank you for choosing Sony!

We’re elated to hear that these WHCH720N headphones fit perfectly and look great. It’s wonderful to know your daughter enjoys using them. We sincerely appreciate you sharing your positive experience and hope they continue to bring enjoyment.

Best regards,
-Fred

Hi Jess,
Thank you for reaching out to us. We're glad to hear you like the great sound quality and comfortable fit of the WHCH720N headphones. However, we are sorry if you are experiencing some issues with the unit. Allow us to help make this a better experience.

You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. This headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.

However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
Please try some solutions on this link to troubleshoot Bluetooth connection issues with the headphones:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hello Clarkie,

Thank you for choosing Sony!

We're excited to hear that you find the WHCH720N headphones very nice and that the noise cancelling feature works great. It’s wonderful to know they are enhancing your listening experience.

Best regards,
-Fred

Hello LindaD,

Thank you for choosing Sony!

We couldn't be happier to hear that you chose the WHCH720N headphones as a gift and are considering them for yourself. It means a lot to us that our products are appreciated enough to be shared and enjoyed by you and your loved ones.

Best regards,
-Fred

Hello Tony,

Thank you for choosing Sony!

We're excited to hear that your wife is enjoying the WHCH720N headphones for audiobooks and music. It’s wonderful to know they are enhancing her listening experience and bringing her joy.

Best regards,
-Fred

Hi Inyoface,
Awesome! We're glad you are happy with your new headphones. Nice to know you are enjoying the comfortable fit and lightweight of the unit. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Hi FonsiV,

We are very glad to hear that the WH-CH720N headphones are the best you've ever purchased for the price! We're also happy you're enjoying the features of the companion app, especially the customizable equalizer. Thank you for the five-star review and for choosing Sony!

Regards,
Dominick

Hello ReeceA,

Thank you for choosing Sony!

We're excited to hear that your WHCH720N headphones connect seamlessly to all your devices and that the noise cancellation helps you stay focused, even while working in the yard. Your feedback encourages us to keep delivering reliable and versatile audio solutions. Thank you for sharing!

Best regards,
-Fred

Hi Elizabethcc96,

Thank you for the amazing 5-star review! We're immensely pleased to hear how much you're enjoying the Sony WH-CH720N headphones. It's great to know that the comfortable design and excellent noise canceling are making your travels more enjoyable. We appreciate you choosing Sony to enhance your listening experience!

Regards,
Dominick

Thank you for the fantastic review, MaryA!

We’re so happy to hear that your son is enjoying his WH-CH720N headphones to the max! It’s wonderful to know they made such an amazing gift.

Thank you for choosing Sony for your family!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, SpencerG!

We’re glad to hear that you find the WH-CH720N to be high quality and perfect for your daily use. Providing comfort and performance for everyday listening is exactly what we aim for.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi KayC,

It is wonderful to hear that your WH-CH720N headphones have served you so well over the last two years. We take great pride in the durability and lasting quality of our products, and we're thrilled they are still providing an excellent listening experience for you.

Thanks for choosing Sony.

Best regards, Eliab

Hi BeverlyW! Thanks for reaching out and sharing your feedback.

You're spot on; the microphone on the WH-CH720N only works over Bluetooth. When you plug in the cable, the built-in mic stays off.

Regarding the noise cancellation, here are two quick ways to make it perform better:

-Ensure the ear pads are sitting tight against your head. Even a small gap from glasses or hair can let noise leak in.
-Open the Sony | Sound Connect app and make sure "Adaptive Sound Control" is turned off.

Give those a shot!

Thanks for choosing Sony!
Best regards,
Estefany

Hi user155383,

That's wonderful! We're thrilled you love the WH-CH720N headphones for their lightweight comfort, great sound, and, of course, the super cute pink color!

If you are having trouble with the pairing process, please try resetting the headphones (hold the power and NC/Ambient buttons simultaneously for about 7 seconds).

Thanks for choosing Sony.

Best regards, Eliab

Hi Bivi,

We are happy to hear that the WHCH720N is delivering the noise-canceling performance you need while staying within your budget. We appreciate you sharing your experience!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, DaleA!

We are absolutely thrilled to hear that your WH-CH720N headphones are delivering that awesome sound quality you were looking for! We specifically engineered these to be our lightest overhead noise-canceling model, so it’s wonderful to know that the lightweight design and durability are making them a great value for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello Natalia,
Awesome! We are truly happy to hear that you are pleased with the noise canceling capability and audio quality of our WHCH720N. We're glad that you were able to utilized the Sony app and fix the disconnection issue. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi JolynJ,

We couldn’t be happier to hear that these headphones are helping your son stay focused on his school projects. It is wonderful to know that the noise-canceling technology is providing him with the quiet environment he needs to work without any disturbances.

Thank you for making Sony part of your family’s learning journey.

Regards,
Dominick