Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10187849
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Great set of cans!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of cans! Bluetooth works great and connects automatically after it’s been paired once. Sound quality is brilliant with a nice noise cancelling feature. Battery lasts a while without needing charge as well. For the price you can’t beat it.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RolandS! We're glad you are impressed with your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
The comfort that brings more comfort
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones I use them for work and personal. They are wireless or with cord so you have the option. amazing headphones, so comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EphremM,
It’s wonderful to hear that these have become your favorite headphones for both work and personal use! We are glad you’re enjoying the comfort and the flexibility of switching between wireless and wired modes.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Good quality, Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good purchase for a great price too. I personally like the quality for my needs of this product. I think the sound quality is great and it is easy to use with the headphones app to control it from. The battery also lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day,MAAT!
Congratulations for getting a good deal. Great quality and a good price. We love to hear that you are satisfied with the sound quality, battery life and ease of use of the "Sony | Headphones Connect" app. Listen to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for choosing Sony! - Marco
- Pros mentioned:Sound quality
A Major Audio Upgrade with Some Frustrating Quirks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For anyone moving from a basic headset, the sound quality of these Sony WH-CH720N headphones is a significant step up. The audio is clear and immersive, making music and games a joy to listen to. The noise cancellation is also quite effective, especially for the price point. One of the main reasons I chose these headphones was for the ability to use noise cancellation while wired, and it works as advertised, which is a big plus for me when I need to focus at my desk. However, my experience has been hampered by a few significant issues. The biggest disappointment is that the built-in microphone does not work when the headphones are plugged into my PC. According to Sony's official help guide, when using the supplied headphone cable, you must use your phone's microphone for calls. This forces me to rely on my laptop's microphone, which thankfully is decent, but it defeats the purpose of having a headset with an integrated mic. This is a crucial detail that I wish was more clearly advertised. Another issue I've encountered is a persistent static noise when the headphones are plugged into my phone. The static is so loud that it overpowers any audio, making the wired mode on my phone unusable. This problem doesn't occur with my other headsets, so it seems to be specific to these Sony headphones. Furthermore, when using the active noise cancellation in wired mode with my laptop, there is a noticeable clicking sound every few seconds. This clicking is only audible when no audio is playing, but as someone who bought noise-canceling headphones to eliminate distracting noises while reading or working in silence, this is a major drawback. It forces me to either turn off the noise-cancellation feature or endure the distracting clicking. In conclusion, while the sound quality and noise cancellation are impressive for the price, the limitations and issues with the wired mode are significant. If you plan to use these headphones primarily via Bluetooth, you will likely be very happy with them. However, if you need a reliable wired headset with a functional microphone and flawless noise cancellation for quiet environments, you may want to consider other options.
No, I would not recommend this to a friend Good decent phones for a walk outside
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality ! The noise canceling isn’t too much, it’s moderate. Audio call, from what others have said in the other call, the sound is underwhelming
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SusanaH,
Thank you for choosing Sony!
We’re excited to hear that you are enjoying the great quality of your WH-CH720N headphones! We appreciate your honest feedback about the moderate noise canceling and the call audio quality, and we apologize if the microphone performance hasn’t fully met your expectations. It’s wonderful to have customers like you who notice the finer details of sound, as your insights help us continue to improve. For a richer audio experience with enhanced microphone performance and deeper noise isolation, you might enjoy our WH-ULT900N or WH-1000XM5 models. Feel free to explore them here: https://electronics.sony.com/audio/headphones/c/all-headphones
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Cheaper to than the others
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for about $70 on sale. Good sound, comfortable. Wish it was sweatproof or water resistant.
I would recommend this to a friend - Pros mentioned:Comfort
Great Buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stepson loves them!!! Great Buy!!! Very comfortable also!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamJ,
We are thrilled that your stepson loves his new WH-CH720N headphones! By using our Integrated Processor V1 and Dual Noise Sensor technology, we designed these to be our lightest overhead noise-canceling headphones for all-day comfort.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Pink head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery, good quality, and nice color. Granddaughter loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ITGeo,
Thank you for choosing Sony!
We’re excited to hear that the WH-CH720N headphones arrived quickly and that their quality and color have been well received. Knowing your granddaughter loves them truly brightens our day. It’s wonderful to play a part in bringing joy through our products.
Best regards,
-Fred
- Pros mentioned:Comfort
Best budget headphones for an autistic person
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am autistic and i wear glasses. I needed some over the ear headphones that didnt put to much preasure on my head or my glasses. Ive had a hard time finding a comfortable pair and these are by far the best ive tried. They are so light they feel like i have nothing on and they dont put preassure where it causes pain. The noise canceling isnt the greatest but for the price its pretty good. I love these headphone and will purchase from sony again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaggieM,
That's very nice to hear! We're happy that you like the comfortable design, noise canceling, and price point of the headphones. Thank you for supporting Sony and your continued support is greatly appreciated. Have a great day!
-David
- Pros mentioned:Battery life, Sound quality
So happy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my headphones!!! Great sound and long lasting battery.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Like these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones. Comfortable with excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Costanza, we are thrilled to hear that you like the Sony - WHCH720N headphones! They have a super comfortable and lightweight design, making this model our lightest wireless noise-cancelling headband ever. We hope you continue enjoying the comfort and great sound they produce, thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
My sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very comfortable. I have really enjoyed them .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MartinM,
Thank you for choosing Sony!
It's wonderful to hear that you're enjoying the great sound quality and comfort of your Sony WHCH720N. Your feedback is greatly appreciated and we are thrilled to know that your experience with the product has been positive. Enjoy your listening experience!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a wonderful purchase. I had doubts about Bluetooth headphones with not holding a long battery life charge and comfortability around the ears. I am very impressed with this purchase and recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShondellK, That's awesome! We are thrilled to hear that you are very impressed with your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Amazing headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm actually upset with myself that I didn't invest in these sooner, I've never tried noise cancelling headphones before and honestly the price was a bit much. But I was gifted some Best Buy gift cards for Christmas so i figured why not? These things are ridiculous, I put it to the ultimate test just last night, listening to some music in my living surrounded by my 6 children and i heard absolutely nothing but the music. The bass is awesome, the backgrounds are crisp yet subtle. And it links up to my Sony NW-A45 automatically, I love it!! I think I'll get a second set to leave at my job, if youre looking for a good set of noise cancelling headphones that won't break the bank this is for you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi darrjon, it is nice to know that you love our WHCH720N! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great for a long flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bang for the buck. Sound quality is exceptional and noise cancellation was great on 14 hour flight. They don’t fold or have a case for storage, but sound performance is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JoseC!
We're so pleased to hear that you love your WH-CH720N headphones and that they were a great value for you. It's fantastic to know that the exceptional sound quality and noise cancellation were a big help on your 14-hour flight.
We appreciate your feedback regarding the folding design and storage case, and we'll be sure to share this with our product development team.
Thanks again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest purchase I have made! Noise cancelling. I am spending some time in a physical therapy rehab and it can be very noisy.! These are essential and work well!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jen31787!
We are so glad to hear that the WH-CH720N is providing the peace and quiet you need during your recovery. It’s wonderful to know the noise canceling is working well for you when it matters most.
Wishing you a speedy recovery and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great headphones for this price point!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones at this price point. Bose qc45s were not loud enough for a family member with hearing impairment when hooked to a fire tv. These are so much louder that he had to turn them down. They do not have a hard case like the more expensive models, but that wasn’t needed in our case since they stay by his tv. Great purchase, especially since we cot it on sale for $98.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinH,
We are honored to hear that the WHCH720N is providing the volume and clarity needed for your family member to enjoy their favorite shows. It is wonderful to know that our headphones offered the perfect solution for his specific listening needs and that you were able to secure them at such a great value.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Mister
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the readers and music, podcast buffs.keeps you focused while being in a hustle bustle home environment. Experience of sorts
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YashNegi!
Thanks so much for taking the time to share your feedback with us regarding your new WH-CH720N headphones.
We are delighted to hear that they are providing you with an excellent experience!
We built the WH-CH720N with incredible features specifically for listeners like you! They offer Digital Noise Cancelling technology. Plus, with up to 35 hours of battery life and DSEE (Digital Sound Enhancement Engine), your tunes stay sounding fantastic and last all day long.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Better than in the ear Anyday!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Sony does it again without breaking the bank. Phone calls are clear and easily understood. The switch back to my jams is seamless. I switched back to over the ear headphones and do not regret it. Sony, the old school best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Bestbuyfan,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work really good and the battery life is the best with basically not having to charge for days at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EliR,
It brings us great joy to hear that your headphones are working so well for you! We are especially glad that the long-lasting battery life is making your listening experience more convenient by letting you go days without needing a charge.
Thank you for trusting Sony.
Best regards,
Dominick