Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10187849
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
So fantastic for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got back from a trip with crying babies on every flight and these absolutely killed it the whole trip and barely had to charge them. I would highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjw301b, we're glad you are enjoying or product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Weight
Gym headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light, stylish, and comfy. I bought these for gym use. They do everything needed for my gym session from running to weight lifting. Awesome headphones, I recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyR, Thank you for the great review! We're glad you like the light, stylish, and comfortable design and it works great as your workout headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Bose 700 - Get one!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful bass and sound. Used it on a plane trip to Boston and enjoyed its comfort, features and ability to cut out ambient noises from the aircraft. Highly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphones. This is my second pair, I upgraded after several fully satisfied years with a previous Sony headphone.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphone. When they say “noise cancelling they mean it. Even when there is no sound it isolates me from the world. Sturdy and reliable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grumpy, Excellent! Good to hear you're enjoying the exceptional noise cancellation and sturdy built quality of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Perfect headphones for college
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great and the noise cancellation are amazing, not only that but the comfortability on these is insane. I love this, it's perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuyenN, Thanks for sharing your experience. We are happy that you love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great quality and sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for what I needed them for absolutely 11 great quality and sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ldogg1080!
We're so pleased to hear that your WH-CH720N headphones are absolutely perfect for your needs, and that you're enjoying the great quality and sound! Getting an "11" out of 10 is wonderful feedback for us.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Big Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound for the cost. I have owned more expensive headphones and these are just as good, if not better. I absolutely love their oversized ear cups which I blieve contribute to their sound quality.
I would recommend this to a friend I'm a highschool student
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones has good quality when it comes to music and the beats. For a good price, these are the best ones to get, if your on a budget, or just want something simple but from a known brand. Then get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DakotaB!
We are so glad to hear that the WH-CH720N is hitting all the right notes for you! We designed these headphones specifically to bring that signature Sony sound and quality to a more accessible price point, so it’s rewarding to hear that they are the "best ones to get" for anyone on a budget.
It’s awesome to know the music and beats are coming through clearly for you. Enjoy the simple, high-quality listening experience, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
worth the hype
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are super comfortable, and the noise canceling works great. I think that for the price you pay they a great quality and I love that I can turn the noise canceling on and off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emma, We're glad that you like the comfort and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good Quality Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling feature. It really works well. The bluetooth connection does drop ever so often, but re-establishing the pairing on takes a few seconds. The headset is comfortable to wear for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SammyW,
Thanks for commenting! We are so happy to know that you like the amazing noise canceling feature and very comfortable fit design of these headphones. We greatly appreciate your input with the Bluetooth connection. The WHCH720N is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. You may find the following article helpful:
The sound is poor or skips when using a Bluetooth connection - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00097458
Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me so long i still have them to this day i would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImJoJo!
Thank you so much for sharing your feedback with us. We are really happy to hear that your WH-CH720N headphones have lasted you so long and that you would recommend them.
These headphones are designed to provide a comfortable fit with long-lasting battery life, along with effective noise cancellation and clear sound quality to keep you connected to your music and calls.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressive sound quality and battery life. Great value and sounds better than more expensive models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonS, Perfect! We're thrilled to know that you're impressed with the great sound quality, excellent battery life, and overall great value of your new Sony WHCH720N. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
A real bass banger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit. Plenty of adjustment room. The controls are convenient and the sound cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamP, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Battery 5h MAX
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but battery life is not the greatest
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LynaT,
We are glad you like the great sound quality of the WH-CH720N headphones, but we are sorry the battery life is disappointing. These headphones are rated for up to 35 hours with Noise Canceling on. Shorter life is often caused by using multiple high-drain features (like Equalizer, DSEE, and NC) simultaneously. We recommend checking the settings in the Sony | Headphones Connect app; if the short battery life continues, please contact support for an assessment.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Excellent headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my son when he was having trouble wearing traditional ear buds. The sound is great, and they are very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BonnieK, We are glad that your son has now a pair of excellent headphones. You chose the best for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality with excellent sound proofing. Nice fit for large head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleH,
We are pleased to hear that the noise-canceling performance and the fit of the WHCH720N are meeting your needs. It is great to know they are providing a comfortable experience for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Teenager approved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. This is my teenagers 2nd pair. First pair lasted almost 4 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, MandyG!
We are absolutely thrilled to hear that your teenager loves the WH-CH720N headphones so much they are on their second pair! Knowing the first pair lasted for almost four years is a wonderful testament to the durability and quality we build into our products.
It's rewarding to be a consistent part of your listening experience! Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Long battery and great sound .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life and sound are great for the price. I would buy again.
I would recommend this to a friend - Pros mentioned:Sound quality
Will snap or crack. Terrible build quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but terrible build quality. I recommend avoiding these headphones. I owned these for about 6 months when a crack started along a seam (see pic), so I glued them hoping they would hold. Two weeks later, they snapped and came completely apart from the headband. Utter disappointment because these are otherwise good-sounding headphones. But clearly, they are very cheaply made. Avoid. I used these gently and stored them in a case or hung them on a headphone hook on my desk. Never dropped, sat on, or handled roughly. I own Sony 7506's which I love and have had for years and cost less than these do. Upsetting to see poor build quality at this price point. Support says that cosmetic and physical damage isn't covered by the warranty so I'm stuck with them. I'd recommend you steer clear of these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, While we're glad you like the great sound quality of these headphones, we regret to hear about the issue you've experienced with your Sony WHCH720N. We take the quality of our products seriously and are sorry to hear about your issue. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We're committed to finding a solution and ensuring our customers have a positive experience with our Sony products.
Regards,
Sam