Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10187849
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Excellent headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and you can use it on your PS5 and take advantage of 3D spatial sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyB,
Thank you for choosing Sony!
We're excited to hear that you appreciate the great sound quality of the WHCH720N headphones and that you're able to enjoy the 3D spatial sound feature on your PS5. It's wonderful to know the headphones are enhancing your gaming experience! Thank you for sharing your positive feedback.
Best regards,
-Fred
Best Buy by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase for my 14-year-old visually impaired grandson. Who sometimes have trouble with loud noises. He absolutely loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MersenaC,
Thank you so much for the 5-star rating! We're very pleased to hear that your grandson loves his new WHCH720N headphones. Nice to know it suits his needs and expectations. Thanks for choosing Sony! - Kris
great sound great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.been using this for a while now, sounds great and i don't have to charge it that often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoWa,
Thanks for sharing your feedback on the WH-CH720N headphones. We're glad to hear that you're enjoying the great sound and the long battery life they delivers!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and lightweight headphones, I would buy again for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gray!
We are delighted to hear that you find the WH-CH720N headphones so excellent and lightweight and especially that they were so good you'd buy them again!
The WH-CH720N headphones are packed with features to deliver a premium sound experience. Plus, with up to 35 hours of battery life and a comfortable, ergonomic design, they're built for those long listening sessions.
Thanks so much for choosing Sony!
Best regards,
Estefany
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones synced very nicely to my phone. When I put them on to listen to my playlist, they are noise canceling, and all I hear is my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Disappointed,
Thank you for choosing Sony!
We're thrilled to hear that the WHCH720N headphones synced effortlessly with your phone! It's fantastic to know that when you wear them to enjoy your playlist, the noise-canceling feature significantly enhances your listening experience, allowing you to immerse yourself in your music. We're confident you'll enjoy your headphones for many sessions ahead!
Best regards,
-Fred
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for listening to music while editing photos in Lightroom Classic. The music sounds clear and full; the noise canceling feature works great; and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive feedback, LuisA! We're thrilled to hear that you are enjoying your WH-CH720N headphones. It's great to know they are perfect for your music listening experience while editing photos in Lightroom Classic. We're glad that the sound quality, noise canceling feature, and long-lasting battery have met your needs. We appreciate your review and thank you for choosing our product.
Gus
Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These was a Christmas gift to my son. And he loves them. The sound quality is amazing. Looking forward to buying my daughter and i some.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaE,
This is definitely a great Christmas present! We're glad to hear that your son loves his new Sony headphones. We also appreciate that you like the amazing sound quality of the WHCH720N. We are looking forward to your next purchase. Thanks for choosing Sony! - Kris
The sound is clear and easy soft on my ears.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is durable and I just love the product. My whole family loves the product as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NORAA,
That's fantastic to hear! We're so glad that you and your family are all enjoying the WH-CH720N headphones and that you're finding them durable. We appreciate you sharing this wonderful feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
Long battery and great sound .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life and sound are great for the price. I would buy again.
I would recommend this to a friendHeadset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less noise, easy set up, kids can use, good sound and value for money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vinay,
Thank you so much for the 5-star review of the Sony - WHCH720N! We're really happy to hear that the Noise Cancellation is performing excellent, providing a great sound experience for you and your family. The easy setup is thanks to features like Google Fast Pair and Multipoint Connectivity, which makes switching between devices seamless. Combined with the clear audio and the excellent value for money, your review perfectly encapsulates why these are such a popular choice.
Thanks for choosing Sony!
Regards,
Dominick
Outstanding Noise Canceling at this price range!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money, these are OUTSTANDING. Took them on a flight, and just really good noise cancelling. Comfortable too, and I have large ears. Sound quality is good enough, you can tweak in your 'Headphones' android app - bump up the mid-highs a bit for more clarity in the 3000 to 6000htz range (based on reviewers comparison to fancier XM4s). But I mainly got these for the noise canceling aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Thank you!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price!! Would definitely recommend to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JonahG!
We are so pleased to hear that you find the WH-CH720N headphones to be a great value! We strive to deliver excellent quality and performance at every price point.
We appreciate your strong recommendation to others and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Soft and lightweight. Great sound. Bought a 2nd pair fir my wife for going on a plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rt2022,
Thank you for your review! We're so glad to hear you love the soft, lightweight design and great sound of your headphones. It’s wonderful to know you found them perfect for travel and even got a pair for your wife!
The Integrated Processor V1 is what powers the effective noise canceling, giving you a quiet listening environment that lets you fully appreciate the music you love, even in noisy places like a plane. This technology is a big part of what makes the audio quality so clear and impactful.
Thanks for choosing Sony, and have a terrific day!
DiegoV
Good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, very lightweight. A little large byt otherwise good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Monty,
Thank you for choosing Sony!
We're excited to hear that you appreciate the lightweight design of the WHCH720N headphones. Your feedback about the size is valuable to us, and we're glad they're working well for you overall. Thank you for sharing your thoughts—it helps us continue to improve and support your listening experience.
Best regards,
-Fred
excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, good sound quality and very long-lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseD,
We are immensely pleased to hear you think the WH-CH720N is great and that you're enjoying the sound quality! We specifically designed these headphones for long listening sessions with up to 35 hours of battery life and Digital Sound Enhancement Engine (DSEE) to deliver high-quality audio.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
Works well, priced well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable, priced well and simply do the job. My Windows update knocked it off connection once, but I had no further issues. Well pleased.
I would recommend this to a friendMy Sony headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise canceling headphones work as good as most of the expensive ones great buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RB62,
We are immensely pleased to hear that you're so happy with your WH-CH720N headphones! It's truly rewarding to know that you feel the noise canceling works as well as more expensive models.
Thank you for choosing Sony and for sharing your great feedback with us!
Best regards,
Estefany
Good quality for cheap price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in these headphones is really good, and together with the noise cancellation they are really nice for travel. In addition they are pretty lightweight which makes them really comfortable. However the fact they dont have a case or a bag to carry them sometimes was an issue to use them, also if you have big ears they could be a little bit uncomfortable as the ears could friction with the headphones as there is not that much space in the ear. Eitherway is a good quality product for the price it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Juan!
We are extremely pleased to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, lightweight & very comfortable fit design, and reasonable price of these headphones. We greatly appreciate your feedback with the carrying case and size of the earpads.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Bad for phone calls, good for music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 4 if I could make calls on it. It works well on my laptop and my clients can hear me but when I connect to my phone - background noise is heard, and everyone says I sound "distant" and "I am only hearing a few words". I have tried all the different settings and cannot for life of me troubleshoot this so assuming its an issue with the make of the headphones. So if you like to walk and talk like I do, I would look elsewhere. Something to wear while working out and listen to music, these should be fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaraC, thank you for sharing your detailed feedback on the Sony WH-CH720N headphones. We're sorry to hear about the difficulties you've experienced with call quality when connected to your phone. We understand how frustrating it is when a product doesn't perform as expected, especially when you rely on it for important calls.
We appreciate you trying various settings to troubleshoot the issue. To help you get to the bottom of this, we recommend a few additional steps:
- Restart your phone: A simple restart can often resolve connectivity issues.
- Try a different phone: Connecting to another phone can help determine if the issue is with the headphones or a specific device setting.
If the problem persists, our technical support team would be more than happy to assist you further. They can perform a more thorough diagnosis of the issue to find a solution.
You can contact our support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
My girfriend loves them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend wanted over the ear headphones with soft cushions and noise cancelation and she has been very happy and with no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Matt,
Thank you for choosing Sony!
It’s fantastic to know that the WHCH720N headphones are bringing your girlfriend both comfort with their soft cushions and true happiness with their noise cancelation. Hearing positive feedback like yours motivates us to keep delivering audio experiences you can rely on. We hope she continues to enjoy her headphones to the fullest!
Best regards,
-Fred