Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10187849
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for reasonable price. They have amazing sound and work very well for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Higgy,
Thank you for choosing Sony!
We’re elated to hear that the WHCH720N headphones deliver amazing sound quality at a reasonable price. It’s wonderful to know they are performing well and making a positive impact on your listening experience.
Best regards,
-Fred
Good fit bad bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good bass sounds a little broken, amazing fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrunge, We are sorry to hear about your concern with the bass sound of your headphones. To improve their sound quality, you can consider the suggestions from this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html. Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
Good quality for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good. However, it's not clear when the headphones are on or off, and connecting them to my devices was a challenge at first. I also think the noise cancelling aspect could be a little stronger. I wore them on two separate plane trips and both times, a lot of ambient noise still came through despite the noise cancelling being active.
I would recommend this to a friendBrand response from SonyListens
Posted .HiMikeL, We're glad that you like the sound quality. Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. For troubleshooting steps with regards to power and noise canceling, please check the Help Guide for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776913.html
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
One up from ear buds…?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughters and they’ve not stopped using them since the day they got them. They’ve both had AirPods but this seems to be their preferred goto for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elStrockito,
Thi is definitely a great gift for your daughter! We're happy to hear that she likes her WHCH720N headphones. Thanks for purchasing Sony! - Kris
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality for the beginner audiophile. Also very comfortable and no issues with Bluetooth
I would recommend this to a friendGood item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought as a gift and they really like it. Love how it switches between noise cancelling or microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JohnW! These headphones are indeed a perfect present to your love ones. Enjoy and thanks for choosing Sony. -Craig
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great! The buttons on the headphones are difficult to get used to.
I would recommend this to a friend
Perfect for the price
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are good for the price, they have the bass and quality you want when listening to music or watching movies. You can also download the app if you want to change the eq and have the bass sound crazy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manman,
Thank you for your review! We're glad to hear you are enjoying the sound quality and bass of your new headphones, especially for the price and that you are taking full advantage of the Sony Sound Connect app!
The Integrated Processor V1 is what powers the effective noise cancelling, giving you a quiet listening environment that lets you fully appreciate the music and movies you love. This technology is a big part of what makes the audio quality so clear and impactful.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
Great headphones for budget!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if you're wanting to buy headphones on a Budget. Noise cancellation works well also, and the sound is great for the price. High recommendation for a budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wellness365, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Great Present!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remarkably effective when I am working out and also convenient when I am trying to focus at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaS,
It is truly wonderful to know that your WH-CH720N headphones are serving you so well across different parts of your day. Whether you are pushing through a workout or deep in a focused work session, our lightweight design and Integrated Processor V1 work together to provide effective noise cancellation without the bulk. We are thrilled that the versatility and comfort of these headphones are helping you stay in the zone, regardless of your environment.
Thank you for making Sony a part of your daily productivity and fitness routine.
Regards,
Dominick
Lovely headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these for about a month now and they're probably my favorite pair of headphones. The fit snug to my head and stay on. Previously was using a set of wired Shp9500 and these have phased them out of my everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Percy, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! I use them for working out and never slips off and great audio quality
I would recommend this to a friendI Want to win 400 dollars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, Awesome, Great product, Extremely happy with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnulfoB,
We feel privileged to know that you are extremely happy with your purchase and that the WH-CH720N has made such a fantastic impression on you!
To deliver that awesome experience, we packed these headphones with our Integrated Processor V1, which provides high-level noise cancellation by processing ambient sounds with incredible speed. This technology allows the 30 mm driver units to shine, producing a balanced soundstage with clear highs and rich lows. Additionally, we focused heavily on long-term wearability; the lightweight, ergonomic design ensures that you can enjoy your favorite playlists or podcasts for hours on end without fatigue, making them a perfect companion for all-day use.
Thank you for trusting Sony!
Regards,
Dominick
Good headphones, no issues so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son after his previous headphones (710 model) cracked (still usable - with a tape holding in place). The new headphones seem better constructed and lighter. So far no issues. Like the color...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi slg1,
Thank you for the continued trust you have put in our brand! We're sorry to hear what happened on your son's previous headphones. We really appreciate that you purchased another pair of Sony headphones for him. Glad to hear you like the quality, lightweight, and color of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Great Service and product!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THEM!! The staff service at Best Buy was amazing, friendly and very informative.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VonnieJ,
It makes us really happy to hear that you are absolutely loving your WH-CH720N headphones! There is nothing we like better than hearing that our products are hitting the mark for our customers.
Thank you for making Sony part of your listening experience!
Regards,
Dominick
Such nice quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sony product, amazing battery, amazing volume, amazing ease of use...
I would recommend this to a friendGreat headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them on discount and have enjoyed them since! Good for gaming and good for the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, SergioC!
We are thrilled to hear that you're enjoying your WH-CH720N headphones! It’s great to know they are keeping up with you both during your gaming sessions and your workouts. We specifically designed them to be our lightest overhead noise-cancelling model so they stay comfortable no matter how you're using them.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for Christmas ! He loves them !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Polly,
Thank you for choosing Sony!
We're honored to hear that your husband loves the WHCH720N headphones you gifted him for Christmas. It’s wonderful to know our product could bring joy to such a special occasion. Your support means a lot to us.
Best regards,
-Fred
Terrible materials break within a year!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Headphones, great sound! I only gave them a 3, because under a year the stem connecting the head phone broke! Sony didn’t consider that any or try and replace them. There still under warranty, but will replace or repair them. Real shame!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FABS,
Thank you for reaching out and sharing your experience. We are sorry to hear about the issues you've faced with your WHCH720N headphones, particularly with the headband and the support you received. We understand your frustration, and we want to get a better understanding of what happened and see what options might be available. Please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Case Number(s):
Issue:
Telephone Number:
Thanks for considering Sony products.
Best regards,
DiegoV
Sounds great and easily connects to Bluetooth.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and easily connects to Bluetooth. I even bought another pair for my wife!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl