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$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2882 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,882 reviews
  • Rated 5 out of 5 stars

    Great quality and sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my son.. he loves them.. alexa feature is a bonus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ShaneVm!

      We are so happy to hear that your son loves his new WH-CH720N headphones! It’s great to know they’ve been such a hit. We’re also glad you’re finding the Alexa feature to be a helpful bonus—we aim to make our headphones as versatile and convenient as possible for everyday use.

      Thank you for choosing Sony for your son and for taking the time to share your feedback!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Both quality and service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and reception. Service as always is exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertD, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    WH-Chicago 720n

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It the best headphone I have ever gotten for the price. The app is pretty good too. It has an equilializer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FonsiV,

      We are very glad to hear that the WH-CH720N headphones are the best you've ever purchased for the price! We're also happy you're enjoying the features of the companion app, especially the customizable equalizer. Thank you for the five-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Love my sony noise cancelling headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My children got these for me for my 60th birthday. I had no idea what I was missing out on! The noise cancelling feature helps me to hear everything in the movie I'm watching at the gym on the treadmill. Love these. No more earbuds for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandra, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality for the price. For a wireless headphones, the sound quality is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stuff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for long hours of work and tv and the quality was great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Jblw!

      We are so happy to hear that your WH-CH720N headphones are working out so well for your long workdays and TV sessions! We specifically designed this model with a lightweight headband and comfortable ear pads to ensure they stay comfortable for hours on end, so it’s wonderful to know you’re feeling that benefit.

      It's also great to hear that you're enjoying the sound quality. Whether it’s staying focused during work or getting immersed in a movie, we’re thrilled Sony is your go-to choice.

      Thank you for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work great but a piece broke off. I love the sound and quality though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony WHCH720N

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price! Overall, the sound was good, and the noise canceling works fairly well. The best part about the Sony Headphones is the app that allows you to customize your sound and button options. Only complaint is they start to bother my ears just a bit after a long time of wearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isabella,
      That's awesome! We're glad that you like the sound quality, noise canceling feature and most specially the Sony Headphone App. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones for noise cancelling!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband absolutely loves these headphones. He can use them while mowing. They are great at cancelling out the background noise!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CindyD, We're glad that your husband is enjoying his new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect work assistant

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for my busy mother the ai assistant helps her alot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanC,

      It is most rewarding to hear that the WH-CH720N has become such a helpful tool for your mother’s busy lifestyle. We integrated voice assistant compatibility specifically to allow for hands-free help, making it easy to manage schedules, set reminders, or take calls without having to reach for a phone. Combined with our Integrated Processor V1 for effective noise cancellation and a lightweight design for all-day comfort, we are thrilled that these headphones are providing her with the support and high-quality sound she deserves.

      Thank you for making Sony part of her daily listening.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    jbarbati

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. I love it! I am so pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, Battery life is great. I use them all the time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Student, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Surprising sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 130 the sound quality is surprisingly good, base is excellent as well. If you’re budgeting and need a cheap alternative these are the go-to’s. 9/10 would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KvonE, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones, the noise canceling works great but not as well as Bose or some more expensive headphones. I bought these with that expectation though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adamm,

      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Perfect sound. Really enjoying it Definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like my Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. I bought fir air travel because I don’t like to use earbuds when flying. They make my ears hurt worse when stopping up while flying. Love the noise cancellation and the ability to ise the supplied cord when needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LRM1,
      Thank you so much for taking the time to leave us a 5-star rating! We're glad to hear you love the noise canceling features and wireless/wired connections of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my children, and the price and quality are very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality light and portable unlike other models

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeantaA, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month of use, couldn't be happier with the purchase. Decent sound and the noise cancelation works like a charm. Nailed these on sale, but would happily pay full price if I had to replace them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TangoWhiskey, Thank you for telling us about your experience with your WH-CH720N. We're so pleased to hear that your purchase went well and you are enjoying the amazing noise cancellation and good sound quality of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Wireless Noise Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wireless Noise Cancelling Headphones are terrific. I use them to block out the noise of people when I'm at my local coffee shop so I can study. The quality of the sound is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaraPratt, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US