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$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2793 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,793 reviews
  • Rated 5 out of 5 stars

    Great Product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality for the price!! The only thing I wish they had was a case, but other than that I would 100% recommend these headphones if you are looking to jam on a budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SofeyF, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    first wireless earphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound clarity not 100% noise cancelling if that's what you're looking for but I'm ok with that

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliaU, Thank you for your review on our Sony WHCH720N! It's great to hear that you're pleased with the sound clarity. You've also made a good point for potential buyers by noting that while the noise cancellation isn't perfect, it meets your expectations. This kind of feedback is really helpful for others considering these headphones. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. The noise cancelling is a great feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasD, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome may not be Bose but they work well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these things. Worked awesome on my flight to kill the engine noise which is always an issue and causes me to get headaches. Also work great if I’m watching TV and wife is watching crap on her phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nrsdj6, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    it works

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING love it it's great i got it on sale but i think it's great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JazzJ, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Good sound, but ...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent sound, flawless with blue tooth connections. Design flaw is the non-breathing material used for the ear pads; gets sweaty after 15 min of use.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iPodTouch,

      Thank you for the purchase! We're happy to hear that you like the sound quality of the headphones. We appreciate your feedback and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality, and the noice cancellation it’s alright but I really recommend it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnaG, Thanks for the 5-star rating! We're glad you like the quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these for my teenage daughter and she loves them. the noise cancellation feature is great. my rule is one ear on one ear off. great Christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerricaO, lovely! Thanks for choosing and purchasing our product. Glad your daughter loves our her new headphones! Cheers! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted something where I could turn the noise cancelling off when I take my dogs for walks. It was a little tricky to figure out what setting to not have the noise cancellation on. I needed to download the app to get it to work. Otherwise works well, very comfy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They completely blocked out sound I might buy another pair on my birthday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanS, Thank you for your positive review! We're glad to hear that you're enjoying the excellent noise canceling of your Sony WHCH720N. We hope you enjoy your next pair as well. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphone with fast safe shipping from Best Buy. The headphones are the affordable price compared to other models and offer all the same qualities.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamC,
      Many thanks for the 5-star rating! We're delighted to hear you like the affordable price and fast shipping of your order. Your satisfaction with your new Sony headphones means the world to us. Thanks for choosing Sony! - Kris Sony_US

  • Best Buy Employee

    Rated 3 out of 5 stars

    Alright for the price

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were comfortable yet on the right muffs the plastic would hurt my ear. The noise cancelling would also be affected when I would move my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdOl,

      We're sorry to hear that the WH-CH720N headphones weren't a perfect fit for you and that you experienced discomfort and issues with the noise canceling performance. Comfort is key and we appreciate your feedback.

      The noise canceling feature is sensitive to movement and ambient sound changes, so it's normal for it to be slightly affected by head motion. However, if the effect is significant, it may be a good idea to check for a firmware update for the headphones, as these updates often include improvements to performance. You can do this using the Sony | Headphones Connect app.

      Thanks for considering Sony products.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Graduation gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my granddaughter and she is very happy with them. The sound is good, and she can hear if someone talks loudly to get her attention.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherryG, That's awesome! We are thrilled to hear that your granddaughter is very happy with her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked these headphones because they have good sound quality and decent noise cancellation. The battery life of them are good and for the price these headphones are worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DardeniC, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. It sounds like we hit the mark with the WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and offering a fantastic rating on the product! -Jess Sony_US

  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased this one, the sound is amazing, also thanks to the associate at the store for helping me find it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasS, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well as advertised,priced right.Easy to connect ,fits well and real noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmitR, That's awesome! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these head phones they're actually noise cancelling headphones. Really good speakers withing the head set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, AlexisC! We're glad you are impressed with the noise cancelling feature. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good and the battery life is excellent. Only thing seems like people have trouble hearing me so the microphone isn't the best. But sound is good and they are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Forman621, Excellent! We're glad that you like the sound quality and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin sony-global

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought these headphones for me goddaughter and she absolutely loves them. Sound is great and the ears fit comfortably.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Safety, You made the right choice with the Sony WH-CH720N! We're thrilled that your goddaughter is enjoying everything about these amazing headphones. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Perfect product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I do like Sony brand it is the best

    I would recommend this to a friend