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Customer reviews

Rating 4.6 out of 5 stars with 2837 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,837 reviews
  • Rated 5 out of 5 stars

    Samsung headphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone ever quality sound superior comfort good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shorty, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Sony_US

  • Rated 4 out of 5 stars

    Great Headphones for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I also use them when working out. I do wish the noise cancellation was a bit better but still would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cynthia,

      Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. The bass is nice and deep and fits very snug on the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeKirk,

      Perfect! We're thrilled that you are enjoying the sound quality and fit of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Okay headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones and the noise cancelling feature The outside noise is dampened, but not totally gone unless you are listening to music My biggest problem is peeling of the cushions that fit around the ears. There are little black pieces everywhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hyfin, we're glad you are enjoying our product. We're sorry to hear that you have an issue with the earpads of your Sony unit. The earpads may be damaged or deteriorate with long-term use and storage. You can find this link helpful:

      https://www.sony.com/electronics/support/articles/00231437?utm_source

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my Step-Dad. He loves the earlier model so hopefully he will love this model too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyW, This is a fantastic gift idea! We're positive that your step-dad is going to love his new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Excellent wi-fi range, clarity & battery life between charges.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CamQ, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice headphones very good sound quality and very comfortable and easy to style

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndresM, We are glad that you are like the sound quality of your new Sony headphones and that you are very comfortable using them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Beats, Beats prices

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Meets all my musical expectations and are comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ToddM, Thanks for sharing your experience. We are thrilled to hear that you love your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great working noise canceling headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife to get school work done while the kids are loud and crazy throughout the house. She loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenneth, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for its value and met my taste. I would recommend it to a friend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dominic, That's great! We are glad that you like your new Sony wireless headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones i own. They are perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, RachelJ! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Great headphones, weird feeling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality, great battery life, great bass, and amazing synergy with the iPhone. I love these but they just feel a step below amazing build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH, That's awesome! We are glad that you like almost everything about your new Sony wireless noise canceling headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 3 out of 5 stars

    Poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones themselves are very good. The service was horrible. I actually ordered online after 2 and 1/2 hours went in to find out what was going on. Person at the counter would not help at all even though the headphones were sitting 6 ft from them on the counter. Had cancel the online order and buy-in store. Also had trouble in the store because the store associates were busy talking with themselves instead of helping customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphone ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love them so much better then sorry beats lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesF, Thanks for the 5-star rating! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. Very simple to use and nice to watch tv without disturbing anyone working from home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorlor,
      That's nice! We're glad that you are enjoying your new Sony WHCH720N for its simplicity and easy to use with your TV. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 3 out of 5 stars

    Decent choice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent battery life. Not amazing but not terrible. Good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianL,

      Thanks for sharing your thoughts on the WH-CH720N. We're glad to hear you're finding the sound quality to be enjoyable.

      Your feedback on the battery life as 'decent' is very helpful. The WH-CH720N is rated for up to 35 hours of playback with Noise Cancelling on, If you feel the battery isn't lasting as long as it should, you can reach out to our support team for troubleshooting tips.

      Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      It's great to hear real-world experiences like yours.

      Thanks again for sharing and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been looking for noise canceling headphones. Will be buying these again for a gift as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kamille, This is a great gift idea! Thank you for the 5-star rating. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. I use them everyday. The sound is excellent. And they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryH, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    The best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone. Great sound quality and super quiet. Ideal for phone conversation and listening to your fav music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ibra, We're glad that you like the sound quality and features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Great sound, less comfortable.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound, but they fit a bit tight for my heard, especially when wearing for extended periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankJ, We're glad you like the sound quality of the headphones. Make sure that you adjust the headband slider according to your preference to avoid discomfort. Enjoy and thanks for choosing Sony! -Craig Sony_US