Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10210566
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Noise cancel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rsc cable - are not thar great but noise canceling is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joon, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We're also glad that you like the noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Major disappointment…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these wireless headphones because it’s Sony… I have purchased many Sony wired headphones over the years and the quality was always great. These however aren’t the same.. They are cheaply constructed and the call quality literally lasted less than 2 weeks before my clients could no longer hear me in the built in microphone… it’s very disappointing because I spent $99 and had high expectations because its Sony and my $19.99 corded headphones worked far better… I can’t say I should have splurged and bought the more expensive ones because of the level of disappointment. Just wished they performed as advertised
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KhemB, thank you for taking the time to share your feedback with us. We genuinely appreciate your loyalty to Sony and your history with our products. We sincerely apologize that your experience with the WH-CH720N wireless headphones fell short of your expectations.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved:
- Ensure that the firmware update of your headphones is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
- Reset the headset: Connect the headset to an AC outlet and press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
- Initializing the headset to restore factory settings: Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (play/call) button for about 10 seconds or more. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Furthermore, we invite you to explore the recommendations provided in the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and we hope to regain your trust in the future.
Best regards,
Stephanie
Great headphones! 4 out of 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, connects great and comfy on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillP, We appreciate the positive rating! Good to hear you like the overall quality, easy Bluetooth pairing, and comfortable fit of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
fine for audio, not clear on speaking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color on point. Have had some trouble with zoom (have not tried for phone calls) which was definetly nfortuante. It is very possible it is user error (trying to use nooise cnacelling with speakeing maybe?) but havent fully figured it out...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rels, Thanks for sharing your experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thank you for choosing Sony! -Craig
Didn't Connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn't connect to the Bluetooth on the TV we had.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for bringing this issue to our attention, WJPE.
We are truly sorry to hear that you experienced difficulty getting your WH-CH720N headphones to connect to the Bluetooth on your TV. We understand how frustrating this can be when trying to enjoy a seamless wireless experience.
Bluetooth compatibility and pairing procedures can sometimes vary significantly between different TV manufacturers and models. To help you diagnose and resolve this issue, we would need a little more information about your television.
Common reasons for Bluetooth pairing failure include:
TV Bluetooth Profile: Some older or less feature-rich TVs may only support Bluetooth for remote controls or very specific accessories, not for general audio output.
Pairing Mode: The TV or the headphones may not have been fully in pairing mode at the same time.
We would like to help you determine if your TV model is compatible and guide you through the correct pairing process. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so our specialists can assist with troubleshooting.
We appreciate you choosing Sony and look forward to helping you get connected!
Best regards, Gus, Sony Social Media Team
Okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work well, just not as comfortable as a different brand I had before. The earpiece where the sound comes out is easily felt through the foam, feels cheap. Also didn’t like having to download an app just to use them on every device I want to use them with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmyC,
Thank you for your time writing this review. We're glad to hear you like how the WHCH720N works. However, we're sorry to hear some issues that you are having with the headphones. Allow us to help make this a better experience. The foam padding on the earcups helps to isolate the sound from the outside environment and helps reduce sound leakage, which means that the sound is contained within the earcups and therefore more intense. This could also contribute to the feeling of "feeling the sound" through the foam.
Also, you can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.
However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
In case you need assistance with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony. - Kris
Eh, just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just feel a bit cheap and i dont love the quality of sound for the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BethanyS!
Thanks for reaching out and sharing your feedback about the WH-CH720N headphones. We're genuinely sorry to hear that they feel a bit cheap and that the sound quality is not fulfilling your expectations.
We have a quick recommendation that might really help you get better sound: Try adjusting the EQ (Equalizer) settings in the Sony | Sound Connect app.
You can usually find a preset there that better suits your taste, or you can manually adjust the bass, mids and highs to really dial in the sound you're looking for. Sometimes a small change in the app can make a huge difference in the perceived quality and richness of the audio.
We hope this helps!
We appreciate your review of our Sony headphones and apologize for your experience.
Sincerely,
Estefany
Couldn’t connect to tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it buy something else. It couldn’t connect to my smart tv. And the sound was not that good spend more get something better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Kenny. We are sorry to hear that you are not happy with your WH-CH720N headphones and that you had trouble connecting them to your smart TV. This is certainly not the experience we want you to have, and we want to help you resolve this.
The WH-CH720N headphones are designed to connect via Bluetooth, but not all TVs are compatible with Bluetooth audio output. We recommend checking your TV's user manual or specifications to see if it supports connecting Bluetooth headphones. If it does, there may be a specific pairing procedure required.
We also want to ensure you're getting the best possible sound quality. Our headphones are designed to deliver a rich audio experience, but it's possible the audio settings on your TV or source device may need to be adjusted.
For further assistance with connectivity or to troubleshoot the sound, please don't hesitate to reach out to our customer support team. We're here to help you get the most out of your headphones.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team.
Sony Headset Noise Cancelling / Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is good. Headset is a little bulky and the buttons for volume, on-off and answer/disconnect are difficult to find and manipulate. Price with my discount was the primary reason for the purchase.
I would recommend this to a friendDisappointment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is decent . Thought it would have been better for the cost. The ear cushions material is thin, not very durable. A seem has split.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LarryL,
Thank you for your time writing this review. We're glad you like your WHCH720N headphones. However, we're sorry to hear if we were not able meet your full expectations with the sound and ear cushions of the unit.
Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. To ensure optimal listening experience, install the Sony Headphones connect app. There you will find all sorts of tools like an equalizer to fine-tune your headphones and maximize the audio to your liking.
You may also refer to this link with steps on how to improve the sound quality of the headphones: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777246.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion and is always striving to provide the best experience possible. We appreciate and taken note of your feedback. Thanks again for purchasing Sony. - Kris
Is not Noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just wasted $160 on headphones that aren’t even noise canceling. And the words are in the product name. I have settings set to noise canceling on the app, I double checked everything on the settings. Yet I’m sitting in a cafe and can hear everyone talking around me. And of course I missed the window to return the headphones. I hadnt tested out the noise canceling in a setting where it wasn’t already silent. So once I was in a slightly noisier place, of course they don’t work and of course it’s too late for a refund. Don’t waste your money on these. Subpar audio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HolliW, We’re sorry to hear you did not have a great experience with your Sony WHCH720N. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Please follow the troubleshooting steps on this link if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Its OK at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The older model was better. You can only connect one device to this model at a time. Also the soft plastic makes it feel cheap. A plus is it fully charges in lest than an hour and the noise csncellation is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EstervelleB, Thank you for your honest review. We are so glad to hear that you are happy with the battery life and charging of your new WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Cons mentioned:Portability
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To use this product an app must de downloading. It’s Bluetooth but to cannot talk on them. The do not fold and there is no carrying case.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality, Weight
Premium Noise Canceling at Less Than Premium Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long made, in my opinion, the best noise canceling headphones with their top of the line XM3 line. I have the XM3’s and they are hands down my favorite over the ear headphones. Which brings me to the new Sony 720N’s. The most important factor about these headphones is that the top-notch noise canceling that Sony is known for, has trickled down to their middle range tier. Are the 720N/s as good as noise canceling as the more expensive XM3’s? No but the noise canceling performance is pretty close. If you want premium noise canceling performance, at a less than premium price, then these headphones are very worth considering. In the box are the headphones, a USB-C charging cable, and an audio cable. A carrying case is not included. I immediately noticed how light these headphones are when I first handled the box. Once out of the box how light they are is even more noticeable. The black finish looks and feels good. I could barely tell that I had them on. It would not be accurate to describe the finish as cheap, but it lacks the premium finish of more expensive headphones and is what I would expect at this price point. As far as sound quality goes, these headphones rock! They deliver hard-hitting, full range sound. Everything you would expect out of Sony headphones. The Sony App can be used to further configure the sound and offers an equalizer. The available codes are SBC, and AAC. No APT codecs are included. Sony does include a feature called Digital Sound Enhancement Engine (DSEE), which enhances compressed sound. Battery life has improved greatly in the past few years, and these headphones are no exception. The battery power is an amazing 30+ hours. These headphones are Bluetooth multipoint capable. These Sony headphones are perfect for someone who needs noise canceling capability, but are on a budget. They are also a great choice for a second pair of headphones that can be left at a secondary location such as work, or for any other place you don’t want to take your expensive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kotor, We're glad that you are enjoying the features, sound quality, noise canceling, and battery life. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thanks for choosing Sony! Erin
Did not pair well with my iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s OK I’m sure there’s better out there. Makes around the ear sweaty after a while does not pair well with my iPhone 14 could not control the volume or advance music had to return.
No, I would not recommend this to a friendBad sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good sound not worth to spend money on this product
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Performance at Affordable Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is one of my favorite brands; and I’ve never gotten a dud, be it TV, BD player, speakers, etc. The WH-C720N headphones uphold my confidence in Sony. When removing them from the box, you’ll quickly discover how lightweight they are. That and the ergonomic over the ear design make for excellent head/ear comfort. I wear hearing aids, so in-the-ear buds aren’t an option. Charge the battery, and you are all set. My music source for these phones is one of my Echo Shows, and the Bluetooth pairing was done in seconds. Choosing a mix of music types, I put the phones to the test. From first to last, the sound was great. Channel separation and balance, as well as clarity are superb. I was hearing musical voices that I had not heard previously, even with hearing aids. In addition to the excellent sound, there are more great features. Noise cancelling isn’t 100%, but I’ve never had phones that were. That said, cancelling is at an acceptable level. A full charge provides a lot of listening time. The longest consecutive time I’ve used the phones was about 45 minutes, and there was still power to spare when I shut it down. The Bluetooth connection works so well that I can roam all over my two-story house, out on the deck, and in my yard. If connected with a mobile phone, making/receiving hands-free phone calls is no problem. Sony scores with another winner. When the weather is nice, I look forward to a lot of deck time with these headphones playing my music. They really fill the bill, and at an affordable price. Get yourself a pair and enjoy your music indoors or outdoors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cipher469, We really appreciate you being a loyal Sony customer and helping to share the word about us. We're glad you like lightweight, comfortable, and ergonomic design, great sound quality, amazing noise cancellation, excellent battery life, reliable and stable Bluetooth and hands-free connectivity, and overall features of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great set of headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd pair of premium Sony headphones. I have to say, this model did not disappoint! I've been wearing these in a variety of different environments both indoor and outdoor generally with a lot of background noise to really push the limits of the noise cancelling and it is superb. You can really enjoy whatever music or podcast you listen to without being distracted. In the box comes a USB-A to USB-C charging cable and a 3.5mm audio cable to connect to any of those devices still lingering around with a headphone jack. Nice touch if you'd like to bluetooth to your phone and hard wire to a PC. I often listen to music from my PC while I work, so it came in handy. Wearing the headset is very comfortable and lightweight. Great for taking the dog for a walk while jamming to some tunes. The companion app is great for setting up equalizer levels and customizing the sound to your liking if you're an audiophile. Buttons are conveniently placed and easy to use effortlessly once you get used to them, though I've never had an issue with that on any headset I've ever used, so this is par for the course. Battery life is extraordinary and charge time is pretty fast. Also, simple connection process tested on both a Google Pixel 6 and iPhone 14. Overall, this is an excellent set of headphones in what I would say a mid-range price point. Definitely recommend if you're not wanting to head up to the high end but the low end isn't cutting it for you. You'll get your money's worth here.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hom3townH3ro, Awesome! We're thrilled to hear that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Pretty good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Decently comfortable but the materials feel cheap. My favorite part was the color. Lots of options and capabilities in the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrafPaper, Thank you for your honest review. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
good for those on a budget
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s okay, pretty good for the price you pay though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LenaL, Thanks for sharing your feedback. Let us know if you need help with your headphones. Make sure to keep it updated to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig