Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10210566
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling was acceptable but not great. Sound quality was fine. The padding was inconsistent and uncomfortable. I ended up returning them and buying a different product that I was much happier with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AmyB,
While we are happy that you appreciate the audio quality and noise canceling feature of our Sony WHCH720N, we're sorry that you are having some discomfort using it and had to return and exchanged it for a different brand. This is not usually the case with our headphone. Please know that we have online Help Guide to address this concern like adjusting the headband to your comfort. Unfortunately, we can no longer assist you. We hope you still consider Sony in your future purchase.
Sincerely,
Marco
Frustrated Returning Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headphone set to replace an old pair that simply stopped connecting to my devices. It does not cancel noise at all and it is difficult to tell if it is on or not.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CelesteR, we sincerely apologize for the trouble you're experiencing with your new WH-CH720N headphones. It's certainly not the experience we want you to have, especially after your previous pair stopped connecting. We appreciate you bringing this to our attention, and we want to help you resolve this as quickly as possible.
To troubleshoot noise canceling on your headphones, first check the "NC/AMB" button to ensure it's set to noise canceling mode. You should hear a confirmation or see an indicator light change when it's active.
Make sure the earcups fit properly for optimal performance, as a good seal is essential. Adjust the headphones if needed.
Also, we highly recommend downloading the Sony | Sound Connect app on your smartphone. This app allows you to customize and control various settings on your WH-CH720N headphones, including the noise canceling and ambient sound modes.
Additionally, we would like to share a link that provides an explanation of how noise-canceling technology works. We hope you find it helpful! https://www.sony.com/electronics/support/articles/00203389?utm_source=glean
If further assistance is needed, please contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Troublesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took over two hours to get this thing hooked up, and now my whole sound system is messed up. Hope i will figure out a work around in a few weeks or months. It's made of really cheap plastic.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for sharing your experience with us and we're sorry to hear that you are having trouble with your setup. Allow us to help you with your concern. Can you describe your sound system setup? We'd like to know to which device you're trying connect the headphones to.
If you more details to share or If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following information:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
good while lasted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was working great, noise canceling turns on and off, great sound and controls. but they just stop working after a week. make sure you use them when you get them, so you can return if needed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi momz,
Thank you for your time writing this review. While we are glad you like the noise canceling features, great sound and controls of the WHCH720N, we're sorry to hear that the headphones stop working after a week of use. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer(BestBuy), if you suspect any damage or defects with your unit for exchange.
We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and thanks again for shopping Sony. - Kris
Noise cancelling didn't work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were supposed to but Didn't cancel noise, which I found out on round trip from Sarasota florida to Portland Oregon. That was a very very long loud flight.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulS,
We are sorry to hear that the noise canceling feature of your Sony headphones didn't work. This is definitely not the customer experience we want you to have. Please make sure you are turning the noise canceling correctly by pressing the NC/AMB (noise canceling/Ambient Sound Mode) button. Check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html. Take note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777054.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Cannot recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as our old ones finally crashed. These worked fine for a short time then started crackling & not connecting to the tv. A shame & hassel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ToughTime,
We are sorry to hear that you are having a sound quality and Bluetooth connection issue with your headphones. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve the sound quality issue, we can follow the suggetions here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html. For pairing and connection issue, we can consider the steps from this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issues, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality not worth 100 bucks. You can feel how cheap the plastic is inside the ear parts, and it pushes on your head while listening
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JDS1, thank you for sharing your thoughts on the Sony - WHCH720N. We're sorry to hear you were disappointed with the feel and comfort of the headphones. Your feedback about the materials and fit is important, and we've shared it with our product team for future consideration. We truly appreciate you taking the time to let us know and thank you for considering Sony products! Regards, -Dominick
Bluebird
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of low end sound but mid and high level sound is poor. The Sony app not much help, needs work!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidB, We’re sorry to hear you did not have a great experience with the Sony WHCH720N. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To resolve the low sound quality issue and to ensure optimal listening experience, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent sound and battery life, but short range
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent whether the noise canceling is on or off. I tested these out in a hotel room, sitting at the desk next to the AC, and the noise canceling completely eliminated the surrounding noise. I assume performance on a plane is similar. One detail I am happy about is that using noise canceling is comfortable regardless of the setting. I own a pair of headphones from a competitor, and they create uncomfortable pressure on my ears when not flying in a plane. I do not have discomfort with these. Another nice perk is these are extremely comfortable to wear for long periods of time, and the battery life is massive! I have been wearing them for a few hours per night for the past few days and have only dropped the battery by about 10% (with noise canceling turned off for most of that time). The app on the phone has some nice features, including adjusting the Equalizer, adding a bass boost, adding more devices, and updating the software in the headphones. Sadly, there are a few glitches that I am hoping another software update will fix. The headphones are randomly disconnecting from time to time. Sometimes they maintain the connection for hours at a time, and on a few occasions, they dropped the connection multiple times in an hour, as I was sitting at my computer, listening to music. While they can be simultaneously connected to two devices at once, it is not as seamless as I hoped. If I am listening to music on my computer and I get a text or phone call, I do not always hear the alerts in the headphones. It appears that the headphones play whichever device starts playing first and do not always permit interruptions, even when I really wish I had received them. If I stop the audio from one device, the headphones will then allow audio from the other device. In a perfect world, I wish they allowed both simultaneously, but that is probably a big challenge and not always desired. When using them as a headset for phone calls, my friends report excellent sound quality coming from the microphone. There are two cons I am really not happy about. First is that there is no case included. I am terrified to travel with these without a case because I am afraid they will break in my carry-on bag. I have cheaper headphones that come with a case, and if cost is an issue, I would rather pay more and have the case included. Thankfully, cases are being made for these, so I have one on the way. The second major con is the signal range. I listen to music on my computer nonstop while working at home. My apartment is small enough that I can usually wander to any location with Bluetooth headphones and still have signal. The range on these for me is only about 20 feet, line of sight, which is much less than my other headphones. If the signal is weak, these headphones immediately disconnect and will not reconnect until I manually tell my computer to do so. My other headphones have no problem until I am a good 30+ feet away, with multiple walls in between. They also reconnect automatically if the signal is dropped. This might be something they can change in the software as well, so fingers are crossed. Obviously, this is not an issue if people only use these connected to their portable devices or they never have much distance between the headphones and the device. As I said in the beginning, the sound quality is excellent. As an adult, I am really happy with the performance. I get plenty of bass, but I also hear crisp highs without a problem. I have listened to a variety of music genres, and I am satisfied. Based on that, I would recommend these to a friend as long as they do not need a long range ie wearing them while cleaning the house. I remain hopeful that the other problems will be fixed with a software update. Because they have not been fixed yet, I only gave four stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, We're glad that you like the sound and battery life. The Bluetooth range must be within
1 m (3.2 ft). Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Meh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely are not worth the $150 i paid for them. The ear cuffs hurt, there's literally no bass, and they feel and look extemely cheap. 2/10
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Watson,
Thank you for time writing this review. We're sorry to hear we were not able to meet your expectations with the WHCH720N headphones. Allow us to help make this a better experience. If you feel discomforts while wearing the unit, put on the headset with the earpads fitting snugly over your ears, adjust the slider to a length where the headband touches the top of your head and adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
If you haven't yet, please download the Sony Headphone| Connect app where you can set or customize the Equalizer/CLEAR BASS setting. For more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was ok. Not great for work at home. The feel of them is very cheap, flimsy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tgnyc,
Thank you for your time writing this review. While we are glad you like the sound quality of the WHCH720N headphones, we're sorry to hear if the build quality did not live up to your expectations and if you feel that it is not great while working at home. We'd like to help turn this experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was dissapointed that you cant have the sound on the tv and the headphones at the same time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, WILLIAMS. We're sorry to hear that you are disappointed about not being able to have sound on both your television and your WH-CH720N headphones at the same time.
This is not the experience we aim to deliver. The ability to use both the TV speakers and a Bluetooth device for audio simultaneously is a feature that is dependent on the television's specific capabilities. Many TVs are designed to only transmit audio to a single output at a time. We recommend checking your television's audio settings to see if there is an option to enable multiple audio outputs.
If you are unable to find the setting, we suggest consulting your television's user manual or contacting the manufacturer's support team for more information.
We appreciate you choosing Sony and for sharing your valuable feedback with us.
Best regards,
Gus
Sony Social Media Team
So so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much static on the left ear. Returned it about 23 days later. Wouldn't give me my money only store credit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joerey,
We regret to hear that you had an issue with our WHCH720N headphones and you had to return them. Static and other Bluetooth connection issue may experience if the user is near a wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc., and can easily be isolated and resolved. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
Noise canceling isn’t great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best to spend a little bit more for headphones with really good noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI Mileabv,
You're absolutely right! While the Sony WH-CH720N offers good noise cancellation for its price point, if you're looking to step up significantly in that area, our premium WH-1000XM5 (or the even newer WH-1000XM6) headphones would be the next recommendation.
They feature our industry-leading noise-canceling technology, designed to block out a much wider range of distractions for a truly immersive listening experience.
Thanks for considering Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Comfortable noise canceling headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that my 12 year old keeps stealing from me. Why does she steal them? Its because they are light and comfortable with the noise canceling that she can escape from her family. As for my use, the sound is great and they are comfortable around my ears. There are plenty adjustment points to make them comfortable and therefore can be worn for long stretches without being too tight on the ears. The noise canceling is also great for me as I can't even hear my keyboard strokes as I type this review. As I mentioned the sound is great and the volume can be controlled with the buttons on the left ear. I will say they get very loud though so do be cautious with kids as they definitely can get too loud for them. For connectivity the charging is convenient with a USB C connection and they also have the ability to connect to a device with a cord besides being wireless with Bluetooth. I would also recommend downloading the Sony Headphone app for your phone. In the app you are able to see the amount of battery left, the settings for noise canceling, the equalizer with a scroll of the presets, settings like how long before auto power off and the ability to connect to 2 devices simultaneously. The app will also update the headphones wirelessly with the latest version of the headphone software. Overall, these headphones have great sound and comfort with an app to utilize many features. I would recommend them to anyone looking for wireless or wired noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoGoGomez, We're glad that you are enjoying your new headphones.
What Noise Canceling?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 6 months ago. It will no longer pair with any devices by Bluetooth. Even before that stopped working it didn't cancel out any boise whatsoever. The sound quality really suffered as a result. Battery life is meh. Waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Metakite,
Thanks for reaching out to us with your concerns. It's unfortunate that you're having Bluetooth pairing issues with the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. If you haven't yet, please follow the steps from this link to troubleshoot the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00204612
If you're still unable to make a Bluetooth connection, resetting and initializing the headphones may also help resolve the issue. For instructions on how to reset the unit, visit the link below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If the issue persists and you need our assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Good Noise Canceling Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of Sony Wireless Headphones. The audio is very crisp and the headphones themselves are comfortable. I work on computers and phone devices over 40 hours per week so I benefit from the two-way audio for work meetings and the noise canceling setting when I’m editing audio or video. I find the Ambient Noise and Noise Canceling features to be effective! There are moments when I want to be able to listen to my surroundings while having personal audio and I find myself clicking into the Noise Canceling feature when I really want to focus on something or if I’m in a meeting where I want less distractions. The ear pieces are very soft and comfortable. I find the pressure on the ear cups to be just right, even as a glasses wearer, I find these comfortable. The sizing mechanism on these offers a good range. These headphones include an auxiliary cable so I can connect them to my audio interface, a device used to record professional audio, where wireless audio is not an option. The right ear cup has the volume buttons, a play/pause button, and the button to toggle between Ambient Noise and Noise Canceling. This pair makes certain chimes when toggling Bluetooth and AMB/NC buttons. In order to know which button is for volume up or down, the ‘volume up’ button has a tactile bump on it. The power button also activates Bluetooth pairing. The Bluetooth connection was easy and quick with my computer devices, but was more difficult with my Google phone. One of the features of these headphones is the multi-device connection which prompted my phone to ask if I wanted to connect the headphones to any device signed in with my Google account. Accepting this prompt only worked once or twice, most other times it either took upwards of 7 minutes to connect with a lot of troubleshooting, or wouldn’t connect at all. Usually if I want to use headphones on my phone, I need a quick connect and don’t have minutes to establish a connection that should take seconds. Overall, I’m pleased with these headphones for their comfort and Ambient Noise/ Noise Canceling features. I wish they paired easier with my Google phone, but all in all, they work well with most devices and I like the sound I'm getting from the Sony WHCH720N Wireless Headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sophia, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Pile of garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects for no reason all of the time. Biggest waste of money ive ever spent. The cheap headphones from a dollar store work better then these.
No, I would not recommend this to a friendNo Wifi connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant connect to my PC using Wifi , spending hours to connect wifi at home , still could not
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Focus,
Thank you for considering Sony products.
We apologize for the difficulties you're experiencing while attempting to connect your WH-CH720N headphones to your PC using Wi-Fi. Please note that the WH-CH720N headphones do not support Wi-Fi connectivity; they can only connect through Bluetooth or a 3.5 mm audio cable.
For comprehensive guidance on setting up a Bluetooth connection with your PC, please follow this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000940509.html
Additionally, you can find step-by-step guidance on using the supplied headphone cable at the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777054.html
If you're having trouble connecting to your PC after following the steps, please contact Sony Support for personalized assistance by visiting the following link:https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
Do not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for over a year and I can tell you that they are cheaply made, the ear driver touches my ear when worn, noise canceling does not work nearly as well as advertised, audio quality is poor, and call quality is poor just to name a few.
No, I would not recommend this to a friend