Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10210566
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
basically good. would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really good but the sound quality for phone calls is rough
I would recommend this to a friendBrand response from SonyListens
Posted .HI user570140,
Thanks for the feedback! We're glad to hear you're enjoying the headphones overall, but we're sorry to hear about the trouble you're having with call quality. We want to help you resolve this. Please ensure your headphones have the latest firmware by checking the Sony Headphones Connect app, and if the issue persists, feel free to reach out to our product support team at your convenience at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further troubleshooting.
Thanks for choosing Sony. -Eliab
Average sound quality, frustrating app
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use headphones daily for online meetings, VOIP calls, and listening to music on my computer. These headphones didn’t sound great when I paired them with my computer, so I went to set up the app in hopes of tweaking the settings. That is when the frustration started. I already had the app on my phone for my other Sony headphones, so I opened it and selected the option to add another device. I followed the simple instructions, but the app didn’t find the headphones. I turned them off and back on – no change. I unpaired them from my phone and tried again but the result was unchanged. I even deleted the app and reloaded it, but it was like the headphones didn’t exist. I’m fairly competent with technology, I have a house full of smart gadgets that I install and use with no problem, so I’m fairly certain I’m not at fault here. If I am at fault, then I feel for anyone who struggles to get their smart devices back online after a power outage because this is far less intuitive than that. The sound is just not great by default, and I can’t adjust that without the app, so these are likely to sit in a drawer as my backup headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, We regret that the sound quality and use of app did not meet your expectation. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd love to help you troubleshoot your problem.
May we contact you to help and get more information? If, please please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They are light weight, sound great, and the price is reasonable. Now I can listen to Taylor Swift in my office all day without the interruptions of outside sounds pulling me away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user653623, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony! ~Earl
AMAZING!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones! noise cancelling is great and the battery on these are long lasting! completely wireless and the EQ custom feature is my favorite. will buy this for my wife
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanAnonymous, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Favorite headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love love these headphones. The sound is so crisp and the noise canceling is even more amazing! It’s a perfect combination to get the best sound experience ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaR, Thank you for the 5-star rating! We're delighted to hear you love the crisp sound and excellent noise canceling feature of your Sony WHCH720N. Thanks for choosing Sony! -Sam
Great sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great!! My daughter loves them!! Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieS,
We're delighted to hear the quality of the WHCH720N has impressed your daughter! We hope she'll continue to enjoy her music to the fullest. Thank you for choosing Sony! -Aldair
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for everyday use, definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you LewisB, for your positive review of the WHCH720 headphones!
We're delighted to hear that you find them great for everyday use and would recommend them. These headphones are designed to provide exceptional sound quality and comfort, making them perfect for daily wear.
Enjoy your listening experience, and thank you for choosing Sony!
Gus
Amazing headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are immaculate! The way the noise cancelation works when you turn them up is amazing, love them truly. They are comfortable and have a quick charge. Truly these are pretty good for that price, get them, trust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyssaP,
Great! We're happy to hear that you like the amazing noise cancelation feature as well as the comfort and quick charge capability of your new Sony - WHCH720N Wireless Noise Canceling Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Noice Canceling Headpones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and easy to use. They are not as noise canceling as I expected, but they work well enough for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffF, We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
Excellent Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent in terms of quality, sound, price, and other features. I have enjoyed every minute thus far when using my headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheresaB, Thank you for the 5-star rating! We're glad you're enjoying the overall quality, great sound, price, and features of your Sony WHCH720N. Thanks for choosing Sony! -Sam
I got mines go get yours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a must buy pair of headphones !!! I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Microwave,
Thank you so much for your enthusiastic feedback on the Sony WHCH720N headphones! We're thrilled to hear that you are loving them and consider them a must-buy. At Sony, we strive to create products that exceed our customers' expectations, and knowing that you are enjoying your headphones means the world to us. Thank you for choosing Sony!
Best regards,
-Fred
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones if you're looking for something not too cheap or expensive. the app is quite the navigation so I didn't bother in going through it but you can change the bass in the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cruzezes, Thanks for sharing your feedback. We're glad that you are happy with your headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Good Value but I can't use them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found I can't use headphones of any kind because they plug my ears even at a very low volume. Otherwise they worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for reaching out. While we're glad that your headphones work, we're sad to hear that you are having trouble wearing headphones. The WHCH720N headphones are headband type of headphones that has ear cup that cover your ears unlike the earbuds that you insert into your ears. Let us know if you need assistance with anything so we can assist. You can reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks and regards, -Craig
Get one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones I’ve ever used. I like that you can use it wireless and with the cords.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineT, We are thrilled to hear that your Sony WHCH720N headphones are the best wireless headphones you have ever used. Thank you for your purchase. Enjoy! Vincent
These are fantastic!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the skullcandy evo crushers but they made my head hurt. These are very comfy and sound great. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gray,
Excellent choice! It's nice to hear you like the comfortable fit and great sound of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones have AMAZING sound, super high quality feel, and are very practical for any situation that requires music! :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user332949,
Perfect! We are grateful to hear your enjoyable experience with the amazing sound quality and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and affordable headphones that have excellent battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chemin, Glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and sounds great. The color is exactly what I wanted. Sounds clear. The battery last long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kellybird,
Awesome! We're glad that your new Sony headphones perfectly suits your needs and expectations. Nice to hear you are enjoying the great sound, color, and long battery life of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Quality headphones!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my teenage son! Very comfortable and flexible. Hours long charge! Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QueenB, That's great! We are happy to hear that our WHCH720N wireless noise canceling headphones are perfect for your teenage son. You chose the best for him. Thank you for trusting Sony! Vincent
best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product. always its a pleasure buying with best buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosL, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin