Customer Ratings & Reviews

Hello KathyM, thank you for sharing your experience! It is truly wonderful to know your friend is enjoying the WHCH720N headphones –undoubtedly the best gift ever! Thank you for choosing Sony. Best regards, -Jenn.

Thank you for your feedback, Charlie105! We are pleased to hear that the WH-CH720N headset has met your needs despite its affordability.

The WH-CH720N is designed to provide a great audio experience, featuring noise-canceling capabilities and the ability to connect via headphone cable, allowing for high-quality sound even in environments where Bluetooth use is restricted, such as airplanes. This versatility adds value to its cost-effectiveness.

If you have any more thoughts or questions about your experience, feel free to share!
Thanks for choosing Sony!
Gus

Hi, Edstation,

Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs at the gym for a very long time with no issue at al!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi JohnR, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hello DaughtersLaptop,

Thank you for choosing Sony!

We're thrilled to hear your son loves his WH-CH720N headphones so much. We designed them for both comfort and exceptional sound quality, making them a fantastic choice for anyone who loves their music. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Thank you for your feedback on the WH-CH720N, CorbinC. We are pleased to hear that you found the sound quality to be pretty good and the fit to be comfortable. Regarding the sound bleed through the headphones, this can sometimes occur depending on the volume levels and the surrounding environment. If you find the sound bleed to be an issue, you might want to adjust the volume to a lower level or use the headphones in a quieter environment for optimal performance. We appreciate your review and are always working to improve our products based on customer experiences.
Thanks for choosing us!
Gus

Hi Nate, Thanks for sharing your experience. We are thrilled to hear that your new Sony WHCH720N wireless noise canceling headphones are the best heaphones you have ever had and that they are perfect for your needs. Thank you for your purchase. Enjoy! Vincent

Hi KshitijKajale, Thanks for sharing your experience. We are thrilled to hear that your new Sony WHCH720N wireless noise canceling headphones are one of the best headphones you have bought. Thank you for your purchase. Enjoy! Vincent

Hi Trust,
Perfect! We're delighted to hear your enjoyable experience with the amazing sound quality, features, and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi MrFarf, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi MarkM,
Thanks for your feedback. We're sorry to hear your WH-CH720N headphones aren’t charging.
Let’s try a few things to get them working again:

1. If possible, try charging with a different USB cable or power adapter to rule out any issues with the accessories.
2. Take a look at the charging port on your headphones. If it looks dusty or dirty, gently clean it out with a soft dry brush.
3. Leave them plugged in for at least 30 minutes, even if you don’t see a charging light right away.
4. If you see a blinking red light or no light at all, try resetting your headphones by connecting the headset to an AC outlet and pressing the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously.

Feel free to check out the following link, we put together extra details there that might be helpful for the resetting process: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

If you’ve tried all that and they still won’t charge, we suggest you to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany

Thank you so much for the enthusiastic review, LucianaL! It is fantastic to know that you're loving your WH-CH720N headphones. Your satisfaction is what drives us, and we truly appreciate you taking the time to share your excitement. The WH-CH720N are designed to offer outstanding comfort and crystal-clear sound so you can enjoy your favorite music for hours. If you ever need tips on getting the most from your headphones, we're here to help. Thank you again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello MyraW,

Thank you for choosing Sony!

We're excited to hear that the WHCH720N headphones are working so well for you, especially in combination with your hearing aids. At Sony, we strive to design products that offer comfort, quality sound, and versatility for all our customers. It's rewarding to know that our product has contributed to your enjoyment.

Best regards,
-Fred

Hi JamesG, Thank you for the positive review! We're thrilled to hear you love the amazing sound, great noise canceling, comfortable fit, and long battery life of your Sony WHCH720N. Thanks for choosing Sony! -Sam

Hi JjK1,
Thanks for the review and for sharing your feedback with us! We’re really happy to hear you’re enjoying the battery life and sound quality of your WH-CH720N headphones, but we are so sorry to hear about the connection drops you’ve been experiencing.

To get your connection back on track, please try these troubleshooting steps:

-Make sure your headphones and the connected device are both fully charged and within 1 meter (3.2 feet) of each other during pairing.

-Delete the pairing information from both the headphones and your device, then pair them again.

-Reset the headphones by connecting them to power and pressing the power and NC/AMB buttons simultaneously. If that doesn’t help, initialize (factory reset) the headphones and re-pair.
For the factory reset, check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

If you’ve already tried all the above, we recommend contacting our technical support team so we can take a closer look at what's going on. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value your input. Thanks for choosing Sony headphones.
Warm regards,
Estefany

Hi DianaQ,
We really appreciate that you like the comfortable fit of your WHCH720N headphones. Thanks for sharing your feedback with us and for choosing Sony! - Kris

Hi TaraD, Thanks for sharing your experience with the Sony WH-CH720N headphones. Indeed, they're praised for their sound quality and ease of pairing with devices like tablets and smartphones. However, regarding the PlayStation 5, these headphones don't support Bluetooth audio connectivity with the PS5. The PS5 doesn't allow standard Bluetooth audio devices to connect directly due to latency issues with Bluetooth audio streaming, which can affect gaming performance.

If you want to use the WH-CH720N with your PS5:

Wired Connection: You can connect the headphones using the 3.5mm audio jack to the PS5 controller for audio output. However, keep in mind that this connection won't allow you to use the microphone built into the headphones since it only works wirelessly.

Third-Party Solutions: There are third-party Bluetooth adapters which can sometimes work around this limitation by adding a low-latency Bluetooth connection to the PS5, although compatibility and performance can vary.

Sony offers headsets like the Pulse 3D Wireless Headset that are specifically designed to work with the PS5 without these compatibility issues.

For gaming, if wireless audio with a microphone is a priority, you might need to look into headsets specifically designed for console use or use the wired option with external microphone solutions. However, for non-gaming uses, your WH-CH720N headphones appear to be a great choice.

Regards,
Carl

Hi WilliamG,
Thank you so much for the 5-star rating! We're delighted to hear your enjoyable experience with the amazing sound quality, app, Noise canceling/Ambient sound features, long battery life, and microphone of your new WHCH720N headphones. We appreciate and taken note of your feedback with regard the case. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris