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Customer reviews

Rating 4.6 out of 5 stars with 2834 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,834 reviews
  • Rated 5 out of 5 stars

    Great noise cancellation for gym or work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation and very durable for gym and anything you throw at it. Very comfortable to wear. For the price, you cant go wrong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, MGMG! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended by staff. Happy with recommendation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TeresaC,

      Thank you for choosing Sony!

      We're pleased to learn that you're happy with the WH-CH720N headphones that a staff member recommended. We appreciate you taking the time to share your positive experience. We hope you enjoy your new headphones!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphone. They work great. The only thing i dont like is the touch sensitive part. I would rather have buttons.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanaM, Thank you for your feedback on the WHCH720N headphones. We're glad to hear that you love the sound quality and overall performance. We understand that the touch-sensitive controls may not be to everyone's preference. The touch sensor control panel is designed to offer a seamless and intuitive way to manage music playback, phone calls, and ambient sound without the need for physical buttons. However, we appreciate your input and will consider it for future product improvements. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Fantastic purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I could have imagined. Sound is fantastic and the noise canceling is wonderful. I used these on a recent trip to Italy where I traveled by air and bus. I never had to worry about the battery, I just charged them when I arrived & they were good until I got home. They were a lifesaver!! lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mkboe, We're very grateful for this positive feedback! We're really happy to hear you're very satisfied with the excellent audio and noise cancellation of these headphones. Good to know you point out the amazing battery life that is also noteworthy. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Music on fire.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, just wish a headphone case came with the headphones. Noise cancellation is pretty good for the price. I wear these when I study and go to the gym. I had minor issues when connecting it for the first time but I got it to work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jackie, We appreciate your feedback and we are glad that you love your new Sony WHCH720N wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality purchase overall. The sound is an amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhyllisG,
      Perfect! We're delighted to hear your enjoyable experience with the amazing sound quality and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for the price range. Exactly what I need!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Comfy and Long Battery Life!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the perfect headphone in my opinion. They are super comfortable, have great sound quality, and are easy to connect with a long battery life! I wear these pretty much all day every day and have no issues!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaT, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality sound. Fit completely over my ears and are very comfortable. Especially happy because they were on sale. Great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TravelingGirl,

      Perfect! We're thrilled that you are enjoying the sound quality, fit, and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    love my phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought these before and loved them so much I got my husband his own headset. I have the previous model. Both are well made and easy to use. I have had mine for 2 years and use them to watch TV and listen to music. The sound quality is excellent for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyP,

      Awesome! Thank you for the purchase and we're glad to hear that you love the sound quality and price point of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you again for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent Value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very comfortable.Great battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones, especially for the price. Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive review of the WH-CH720N headphones, Solid! We are delighted to hear that you are enjoying their quality, especially considering their price point. Your endorsement and recommendation are greatly appreciated. If you have any further feedback or questions, please feel free to let us know.
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Great choice for good headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is superb! Constrction! Sound! Noise cancel! Comfort! Very light weight for this style (covers entire ears). Microphone and Bluetooth perfect. Easy to charge. They aren't flashy - they simply work real good! Highly recommend! I think they're gonna last a long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveEvansMass, Awesome! We are glad to hear that you are happy with your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Yes! Would highly recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love! They fit nicely and they’re comfortable. They’re not too tight on my head. They have the option to noise cancel and the option to hear what’s going on around you. You can turn that on and off. I like that incase someone tries talking to me while I have them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stephanie, Thanks for sharing your awesome experience with your Sony headphones. We are glad to hear that they are the best headphones for you. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    As Advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great Santa gift for my daughter. She’s very happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBC4E,
      This is definitely a great Christmas present for your daughter! Nice to hear she is happy with her new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    My favorite item!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Sound and connectivity are excellent quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Esteban2010,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    One happy child

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my child she absolutely loves the head headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect SOUND

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy!! I bought them my granddaughter she never take them of perfect sound she says.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chef, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales associate very helpful! Smooth transaction from start to finish!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, 0 water resistance is a bit of a negative

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JesseH,

      Thank you for your kind words about the WHCH720N! We’re thrilled to know that you’re enjoying the product. We also appreciate your valuable feedback regarding the water resistance feature. Your insights are truly important to us, and we will certainly consider them as we plan for future improvements. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US