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Customer reviews

Rating 4.6 out of 5 stars with 2834 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,834 reviews
  • Rated 5 out of 5 stars

    Cancelling out sounds you don't want to hear..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work so well that it cancelled out the gruesome sounds of vomit from the woman who sat behind me during a flight to California. 5/5, highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SabiB, Awesome! We're thrilled to hear you're enjoying the exceptional noise cancellation of your Sony WHCH720N. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Get the Sony next model touch controls instead

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mid size and great quality Sony is good brand - next model up is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EZee,
      We're glad that you are satisfied with the quality and size of our Sony WHCH720N. Listen to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for trusting and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for the gym and it works great. I can hear my music with no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Octavio,
      Awesome! We're glad you are enjoying your WHCH720N headphones especially while working out. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome.e sound quality at an affordable price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are a great value, especially if you can pick them up on sale. For the price you get amazing sound, decent ANC, and a super comfortable fit that you can wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoyValdez, That's awesome! We're glad you are enjoying your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these based on excellent reviews I read and have not been disappointed. They have excellent sound quality and are very comfortable and lightweight to wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi andy055,

      Very nice! We're glad to hear that you like the sound quality and design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Great headphones but could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall sound quality and noise cancellation is good for this price point. The only thing I dislike about this item is that it cannot be used while it’s charging. Even if you plug in the 3.5 mm jack it will not have any audio. I wished u could at least have the mono sound while it’s charging

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayB, We are happy that you like the overall sound quality and noise canceling feature of your Sony WHCH720N wireless headphones. We take all user input seriously and will make sure your comments reach the appropriate person, especially with regard to your concern. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Nice affordable headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable and sound great!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Texhnog72,
      We are very glad to hear that our WH-CH720N headphones are comfortable and sound great! We designed them with comfort in mind, making them lightweight and with soft ear pads, so you can enjoy your music for longer.
      We truly appreciate you sharing your positive experience with us!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 3 out of 5 stars

    Terrible materials break within a year!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Headphones, great sound! I only gave them a 3, because under a year the stem connecting the head phone broke! Sony didn’t consider that any or try and replace them. There still under warranty, but will replace or repair them. Real shame!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FABS,

      Thank you for reaching out and sharing your experience. We are sorry to hear about the issues you've faced with your WHCH720N headphones, particularly with the headband and the support you received. We understand your frustration, and we want to get a better understanding of what happened and see what options might be available. Please email us at socialsupport@am.sony.com with the following details:

      Name:
      BestBuy Username:
      Model Number:
      Case Number(s):
      Issue:
      Telephone Number:

      Thanks for considering Sony products.

      Best regards,
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to put your happiness on less money ,finally make sense

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mani,

      We are thrilled to hear that you find the WH-CH720N headphones a great value! At Sony, we believe in delivering high-quality sound and noise cancellation at a budget-friendly price. With advanced technology, long battery life, and comfort. Enjoy your new headphones and thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing headphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing heardphones, súper light weight for workout and noise cancellation is amazing. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeniferM, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great! The buttons on the headphones are difficult to get used to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for an upcoming flight as my earbuds tend to make it hard to hear the sound of my laptop. Bought these on sale and I’ve loved them ever since. My only complaint is that they were a little difficult to initially pair, otherwise they’ve been flawless

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasL, You've made an awesome choice! We're very happy to hear that you're satisfied with your purchase. We appreciate your feedback about the pairing procedure. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a pair as a Christmas gift loved them so much my sister ended up getting jealous so i bought her a pair. She absolutely loves them as well very easy to connect and goes over the ear not on top of it. Also very affordable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's amazing, Verna7m! We're extremely pleased to hear that you and your sister love our WHCH720N and that you are satisfied with the ease of Bluetooth connectivity, over-ear design, and very reasonable price of these headphones. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for my mom and she loves them. Easy to set up and easy to use. They are a go-to for travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noise

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My noise cancellation was everything. But now I think it causes me a pimples that I can’t use it. I would like the small ear so I don’t have it no more.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankC, Thanks for the 5-star review. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony noise cancelling headphones for the Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones, after doing my research online, before going into the Newport News, VA Best Buy store. The staff there was extremely helpful and patient with me as I compared the Sony to other brands, like the Skull Candy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikO, We are thrilled to know that you like the noise canceling feature of your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. It's great to hear that you were assisted well by our local dealer. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good connection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp sound connects to Samsung Frame TV easily. Good for listening to music as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BonnieL, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Makes a great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for my brother who loves to listen to podcasts and YouTube videos and he couldn't be any happier with these headphones! The noise cancellation effect is great and great for traveling, highly recommend it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theresa,
      Thank you for the 5-star rating and recommendation! This is definitely a great gift for your brother. Nice to hear he loves his new WHCH720N headphones. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product for my daughter's Christmas present she absolutely adore theme the sound quality is amazing as well as battery life and Bluetooth connectivity. Two thumbs up and a five star review for the Sony headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephL,

      Very nice! We're glad to hear that your daughter likes the sound quality and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Ok for their pricepoint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're nice, but not as noise cancelling as I was looking for. They didn't create a shield around my ears, and didn't really block out airplane noise (which is what I was using them for). But, they're nice and lightweight, and a very nice color. In all, I think fairly good for their price.

    I would recommend this to a friend