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Customer reviews

Rating 4.6 out of 5 stars with 2834 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,834 reviews
  • Rated 3 out of 5 stars

    Its alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurts after a couple hours of use cushioning on top not the best. ANC is below tier non existent. Sound is ok after you find the right EQ settings. Built is alright fo its price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with the WH-CH720N, Konin. We appreciate your honest feedback regarding comfort, noise cancellation, audio quality, and build. We're sorry to hear that the cushioning did not meet your expectations and that the noise cancellation was not as effective as you'd hoped. Your input about sound quality and finding the right EQ settings is also noted. We constantly strive to improve our products and your feedback helps us identify areas for enhancement.

      If you would like assistance with fit adjustments, EQ settings, or if you're experiencing persistent discomfort, please reach out to our support team.
      We value your feedback and are committed to ensuring a positive experience with Sony products.

      Thanks for choosing us!

      Gus,
      Sony North America Customer Support Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it. Its great for just jamming out and vibing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lalo, Fantastic! You've certainly made a great choice! We're extremely pleased to hear that you love your WHCH720N and you're satisfied with its amazing performance. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, nice fit, comfortable and good price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josel, thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re comfortable music quality be bumping once you change them settings stays on my head i when I’m hitting the bags in the gym I really fw them no cap

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelP, Great! We're thrilled to hear you're enjoying the amazing sound quality of your new Sony WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Hopefully Sony headphones lives up to its brand re

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter and she has been liking it so far. Hopefully Sony headphones lives up to its brand reputation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RatanRajavinayakam, thanks for choosing and purchasing our product. We're glad your daughter is enjoying our her new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Magnificent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, reliable, and also durable. Highly recommended to anyone looking for some low cost and great quality headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoZ, We are glad to hear your experience with your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Very good sound. ANC very effective. Kinda tricky getting them to synch w treadmills at gym. Good value for a lower-end set of cans.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobM, Thanks for the feedback, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really amazing. Very firm on the ears. If you charge it for just a few minutes, will literally last for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PEeep,
      Awesome! It's wonderful to hear that you are having a great time with your new Sony headphones. We really appreciate that you like the comfortable fit, fast charging, and long battery life of the unit. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    The ear bridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super, very easy, soundly, NC, this is a great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work really well and noise cancellation is as good as some of the more expensive brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChrisB,
      Great! Thanks for the feedback and we're glad that you appreciate the noise canceling capability of our WHCH720N headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones sound quality is nice and very loud to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse2014, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones as recommended by the Best Buy team for the new tv I had ordered. The noise cancelling feature is amazing !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WaltS,
      Excellent choice! Glad to hear you like the amazing noise canceling features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone have great sound and battery life. Owned a pair of Beats prior to purchasing these Sony’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice, JermaineJ! We are so delighted to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones at a very reasonable price. I have a new phone that uses wireless headphones so i needed a new pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Priscilla,

      That's great! We're glad to hear that you like the price point of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Xmas gift for my daughter. She is very satisfied & pleased with this product, especially noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aquapolo,

      You made the right choice! We're thrilled that your daughter is enjoying the noise canceling function of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great quality.fits well,light weight.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful,noise canceling on the spot.great shape you can customize the sound that suit best for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DennisF, Fantastic! thank you for the amazing review! Good to hear you like the wonderful noise canceling, great shape, and a variety of presets and custom features to match sound quality using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    GREAT ENTRY LEVEL OVER THE EAR HEADPHONES

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price point. They do not completely cancel noise like the higher end headphones but they get the job done

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BruceJ, We are happy that you now have a great pair of noise canceling headphones. Please make sure to wear the headphones correctly and adjust the slider according to the size of your head. Don't forget to update their firmware to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these for general use and for our flight to South Africa. The noise cancelling capabiltiy was incredible for the flight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PastorPayne,

      Awesome! Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend these headphones, excellent sound, no noises can be heard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaG, Excellent choice! We are so glad to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Super cool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functon perfect and very comfortable wear feel, really match all expectations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yisu, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US