Customer Ratings & Reviews
- Model:
- WHCH720N/B
- |
- SKU:
- 10497122
Customer reviews
Rating 4.6 out of 5 stars with 2916 reviews
(2,916 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Rated 4 out of 5 stars
They work well
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this product because I didn’t want to spend the $400 for the nicer ones. These ones get the job done. They aren’t completely sound proof but quality of them is great I have not been gentle with them. They’ve held up fantastic. The battery life is great. I would even say longer than what they say. Comfort is pretty good.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ERICAG,
We are delighted to hear that your WH-CH720N headphones are proving to be such a reliable and high-value choice for your daily listening. We engineered these with our Integrated Processor V1 to provide a premium noise-canceling experience and a robust build, so it is wonderful to know they are holding up fantastically to your busy lifestyle. We are especially thrilled that the battery life is exceeding your expectations, keeping your music going even longer than promised!
Thank you for choosing Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, dependable, lasting battery life. The device is rugged, it has fulfilled my reason of patronage. It is highly recommended for those with busy hands and busy schedule. The sound equaliser is magnificent. Sounds output is of healthy standard. It doesn't irritates the ears. No nerve racking effects.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayssinger!
Thanks for the great feedback! It is truly wonderful to know that your WH-CH720N headphones are keeping up with your busy schedule and that the sound quality is exactly what you were looking for.
Thank you for selecting Sony!
Best regards,
Estefany
Rated 5 out of 5 stars
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound as one would expect from Bose. Lightweight and comfortable fit for extended periods of listening. Battery life seems good, as I’ve been using mine for several weeks now on the original charge. I’d highly recommend these headphones if you enjoy high quality sound and excellent noise suppression.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slackertodd,
We are delighted to hear that you are highly recommending these headphones and that the sound quality, lightweight comfort, and noise suppression are all hitting the mark for you!
We are so glad you chose the Sony WH-CH720N to experience our signature high-quality audio and Integrated Processor V1 technology. It is especially impressive to hear that the battery life has supported several weeks of use on a single charge—we designed these with a long-lasting battery to keep the music going for as long as possible without interruption. Knowing they stay comfortable for those extended listening periods is exactly what we strive for.
Thank you for choosing Sony.
Regards,
Dominick
Rated 5 out of 5 stars
I only wear coconuts, these are good ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound for audiobooks in loud areas, keeps a lot of noise out when you need it, comfortable if a tad warm (to be expected with headphones and PPE of this nature), they don't let go of your head or even come out of place, not too claustrophobic around the neck at rest somehow.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellK,
We are very glad to hear that your headphones are providing the clarity you need for your audiobooks, even in noisy environments!
It is fantastic to know that the lightweight design offers a secure, stable fit that stays in place during your daily activities without feeling restrictive when resting around your neck. We specifically engineered the WH-CH720N with our Integrated Processor V1 and Dual Noise Sensor technology to ensure that unwanted ambient sounds are kept out, allowing you to stay fully immersed in your stories. Hearing that they provide a comfortable experience while wearing PPE is a wonderful bonus.
Thank you for choosing Sony!
Best regards,
Dominick
Rated 3 out of 5 stars
Good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I really like these headphones, but their low build quality, lack of a carry case, and functional but otherwise unimpressive ANC make me wish I hadn't paid for the Sony name and that I had instead went with different headphones that do the same things better at a lower price. For most people, I recommend doing just that - find a cheaper alternative. Comfort is 3/5. Earcup pads and headband are super soft, not a lot of clamping pressure but just enough to get a good seal around the ears. The earcups are shallow but otherwise a good size. Due to the shallow earcups, the plastic parts of the driver will sometimes rub my ears through the mesh screen of the earcup, which is very uncomfortable. Sound quality is 3/5 with default out of the box settings, but goes up to 4/5 with good EQ tuning. By default the bass is very muddy. Active noise cancelation gets a 3/5. It works fine, but there is plenty of room for improvement and won't blow your socks off. Same with transparency mode. Build and materials quality comes in at 2/5. Such low weight comes at a cost, and the cost is here. Flimsy, cheap, low-quality plastic construction. These headphones need to be handled gently to avoid breaking them. Features and connectivity gets 4/5. Being able to connect to 2 Bluetooth devices at the same time is cool and can be very helpful. The BT connections have been very reliable for me. Having a 3.5mm headphone jack for wired use is great to have. The app has lots of EQ customization (which is very much necessary) and also gives controls for ANC on/off and customizing how strong transparency mode is. Unfortunately, the earcups don't fold in to make the headphones smaller for travel. Battery life is 5/5. I love how long the battery lasts. I've listened to music and movies for close to 20 hours with a mix of ANC on and off, and the battery is around 50-60%.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChocoMonk,
Thanks for sharing your review and experience with the WHCH720N. We're glad that you like the multipoint connection, 3.5 mm headphone jack, dedicated app, and battery life of the headphones. Your feedback about its comfort, sound quality, noise canceling function, build quality, and design is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). For sound and noise canceling function concerns, please refer to the troubleshooting steps on these links:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Regarding the build quality, reset assured that these headphones are durable and made with premium materials.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Rated 4 out of 5 stars
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for a recent trip. Overall I liked them. They were comfortable enough to wear for hours at a time. Sound quality is ok. They do have an insane range compared with other Bluetooth headphones that I own. I actually forgot my phone on the third floor of the hotel and I still had a great connection when I was sitting at the pool! I don't really feel like they get very loud. I found myself tweaking the EQ to understand podcasts and books. I did find that the noise cancelation on the plane worked great. Finally I love that these can be wireless or plugged in which was great on the plane because I could listen to my iPad, iPhone or the seat back entertainment.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texan,
We're happy to hear that our WH-CH720N headphones were a great companion for your trip, especially the excellent noise cancellation on the plane and the impressive Bluetooth range! We also understand your feedback about the volume for podcasts and books. For a more personalized listening experience, you can fine-tune the sound settings using the Sony | Headphones Connect app. We appreciate you sharing your detailed feedback as it helps us improve. Thanks for choosing Sony.
Best regards,
Eliab
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony Noise-Canceling Headphones, and they have completely exceeded my expectations! The noise-canceling feature is outstanding—it blocks out almost all external sounds, allowing me to fully immerse myself in music, podcasts, or movies, even in noisy environments. Whether I'm traveling, working in a busy office, or just relaxing at home, these headphones deliver an unparalleled listening experience. The sound quality is incredible, with rich bass, clear mids, and crisp highs. The audio feels balanced and full, making every song or video sound amazing. The comfort level is also impressive; the ear cups are soft and plush, making them ideal for long listening sessions without discomfort. Additionally, the battery life is fantastic, lasting for hours on a single charge, and the Bluetooth connection is reliable and easy to set up. The sleek, modern design looks great, and the headphones feel durable yet lightweight. I highly recommend the Sony Noise-Canceling Headphones for anyone seeking premium sound quality, superb noise cancellation, and long-lasting comfort. They are definitely worth the investment!
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LinG, Thank you for sharing your experience with the Sony WHCH720N Wireless headphones. We're glad to hear that you are impressed with its performance especially the sound quality and noise cancelling feature. Enjoy and thanks for choosing Sony. -Craig
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony Noise-Canceling Headphones, and they have completely exceeded my expectations! The noise-canceling feature is outstanding—it blocks out almost all external sounds, allowing me to fully immerse myself in music, podcasts, or movies, even in noisy environments. Whether I'm traveling, working in a busy office, or just relaxing at home, these headphones deliver an unparalleled listening experience. The sound quality is incredible, with rich bass, clear mids, and crisp highs. The audio feels balanced and full, making every song or video sound amazing. The comfort level is also impressive; the ear cups are soft and plush, making them ideal for long listening sessions without discomfort. Additionally, the battery life is fantastic, lasting for hours on a single charge, and the Bluetooth connection is reliable and easy to set up. The sleek, modern design looks great, and the headphones feel durable yet lightweight. I highly recommend the Sony Noise-Canceling Headphones for anyone seeking premium sound quality, superb noise cancellation, and long-lasting comfort. They are definitely worth the investment!
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
I would recommend this to a friendRated 5 out of 5 stars
Sound great with great battery life.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great, are very portable, and the battery lasts a very long time. I bought a pair for both of my teenage kids, and they have held up to the abuse. Would definitely buy again.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jylou,
We are thrilled to hear that the WH-CH720N headphones are standing up to the test! It is great to know the sound quality, portability, and long battery life have been a hit with your family.
Thanks for choosing Sony.
Best regards,
Eliab
Rated 5 out of 5 stars
Exceptional Sound Quality: This suggests the headp
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional Sound Quality: This suggests the headphones deliver a rich, clear, and detailed audio experience, potentially with good bass and treble response. Long Battery Life: This means the headphones can play music or podcasts for extended periods on a single charge, which is great for long commutes or travel. Comfortable Design: This indicates the headphones are designed to be comfortable to wear for extended periods, with features like plush earcups and a lightweight design. Effective Noise Cancellation: The noise cancellation feature is a key selling point, as it actively reduces ambient noise, allowing users to focus on their audio without distractions. Ideal for Loud Environments: The combination of strong noise cancellation and high-quality sound makes these headphones a great choice for use in noisy environments like airplanes, trains, or busy cafes.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
I would recommend this to a friendRated 5 out of 5 stars
Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price, especially since I got it on sale. Comfortable and lightweight. The ear pieces completely cover the ears and noise cancelling feature works well, although you can still hear noise when in very crowded places. I wish battery life would last as long as my old Beats Solo 3 but it still lasts many days which is good for long days of studying. Unfortunately, it doesn’t come with a case. Comes with a (very short) charging cable but not a charging cube. Would give it a 4.4 star rating if I could. In terms of connectivity, it can be difficult to find and connect to new devices but once it does find the connection, it stays connected unless told otherwise.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
I would recommend this to a friendRated 5 out of 5 stars
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice pair of headphones gives you a nice bang for your buck Battery can last anywhere from a few weeks up to a few months depending on how much they are used Can connect to two devices at the same time! Sound quality is crisp and nice and with noise cancelling you can hear your music and your music only
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
We are thrilled to hear that you consider the WH-CH720N headphones to be a fantastic value!
We're glad you're enjoying the impressive performance, from the multi-device connection capability to the crisp sound quality and effective noise cancellation that lets you focus completely on your music. It's also great to hear how much you appreciate the long-lasting battery life.
We really appreciate you choosing Sony!
Regards,
Dominick
Rated 4 out of 5 stars
Impressive Noise-Canceling Experience with Sony WH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the opportunity to test the Sony WHCH720N Noise-Canceling Headphones in the sleek black color, and I must say, I was quite impressed with their performance. These headphones offer a commendable combination of noise cancellation, audio quality, and comfort, making them a worthy choice for both everyday use and travel. Design and Build Quality (4/5): The WHCH720N headphones sport a modern and understated design in black, which I found appealing. They are lightweight and have a foldable design, making them highly portable. The build quality is decent, though not as premium as some higher-end options. The materials feel durable, and the adjustable headband ensures a comfortable fit. Noise Cancellation (4/5): The noise-canceling capabilities of these headphones are quite effective. They do an excellent job of reducing ambient noise, whether it's the hum of an airplane engine, the chatter in a coffee shop, or the rumble of a train. While they may not offer the same level of noise cancellation as top-tier models, they're more than sufficient for most environments. Sound Quality (4/5): The sound quality of the WHCH720N headphones is well-balanced, with crisp highs, clear mids, and a decent amount of bass. The audio is generally rich and detailed, making them enjoyable for a wide range of music genres. However, audiophiles may find the bass to be a bit lacking in depth. Battery Life (5/5): One of the standout features of these headphones is their impressive battery life. Sony claims up to 35 hours of playback on a single charge, and in my testing, they lived up to that claim. This extended battery life is perfect for long flights or extended commutes, and a quick charge feature provides 60 minutes of playback with just a 10-minute charge. Comfort (4/5): The ear cushions are plush and comfortable, allowing for extended listening sessions without discomfort. The headband is adjustable and adequately padded, further enhancing comfort. However, some users with larger heads may find the fit a bit snug. Connectivity and Controls (4/5): Pairing the headphones with Bluetooth devices is straightforward, and I experienced no connectivity issues during my testing. The onboard controls for playback, volume adjustment, and calls are intuitive and responsive. Additionally, the headphones support voice assistants like Siri and Google Assistant for hands-free control. Conclusion: In conclusion, the Sony WHCH720N Noise-Canceling Headphones in black offer an impressive overall package. They provide effective noise cancellation, a well-balanced sound profile, exceptional battery life, and comfortable wear for extended periods. While they may not compete with the absolute top-tier headphones in each category, they strike an excellent balance between performance and affordability, making them a compelling choice for most users. If you're in the market for a reliable pair of noise-canceling headphones without breaking the bank, the Sony WHCH720N headphones are certainly worth considering.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdoge,
Thank you so much for making an effort to share your detailed thoughts with us! It's lovely to hear your positive feedback with your new headphones! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for the recommendation and for choosing Sony! - Kris
Rated 5 out of 5 stars
Super Product ***
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH-CH720N headphones for a while now, and they’ve been fantastic. The first thing I noticed was how lightweight and comfortable they are—I can wear them for hours without any discomfort. The sound quality is amazing, with clear vocals and deep bass that make my playlists come to life. The noise cancelation is solid, easily blocking out background noise when I’m working or commuting. The battery life is a game-changer—I’ve gone days without needing to charge, and the quick-charge feature has saved me more than once. Pairing them was super easy, and switching between my phone and laptop is seamless. My only gripe is the plastic build, which doesn’t feel as premium, but for the performance and price, I really can’t complain. Overall, these headphones are a great mix of comfort, quality, and features. Highly recommend!
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
I would recommend this to a friendRated 5 out of 5 stars
Hands down Best we've owned.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of several we have purchased. My kids and I each have a pair. I do construction work in mine and they've saved my head countless times, as well as providing excellent noise protection. My kids put a solid 80 hours a week use, for years on these. The only weak point is the swivel, but it took 2 years for that to fail. So I'd say these are a solid choice. 100% our go to headphones. I have a set of Bose, as a comparison, these may not have the sound clarity, but they fit better and stay on better.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiniH
Thanks for sharing how our WH-CH720N headphones have become an indispensable part of your family's daily lives, from construction work to years of heavy use by your kids.
We're delighted they've provided excellent noise protection and proven to be such a solid, reliable choice, consistently outperforming others in fit and stability. It's fantastic to hear they are 100% your go-to headphones, even with the swivel being a minor weak point after two years of incredible service.
We truly appreciate your trust in Sony!
Sincerely,
Jenn.
Rated 5 out of 5 stars
amazing battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones almost two years ago now and waited until now to write a review for them. they are some of the best headphones i have used. the sound quality is incredibly good and they can get very very loud. additionally, the noise cancelling/transparent modes work very well as well (especially in the gym). one thing i want to highlight is the fact that i use these headphones every day for at least 4 hours and i typically only need to charge them once a week, if that. the battery life is amazing. the only thing i really have to "complain" about is that the microphone isnt that good, but if you arent needing to use the microphone that does not really matter.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyeB!
Thank you so much for your thoughtful review. We are delighted to hear how well the WH-CH720N headphones have performed for you, especially with their sound quality, noise cancelling and impressive battery life.
We appreciate your feedback about the microphone and will keep it in mind for future improvements.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
Rated 5 out of 5 stars
Sony Wireless Noise Canceling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my wife so she could listen to her programs on her phone while working or exercising. The headphones seem to have melted to her head since I never see her without them. They are incredibly light which was important since she's tiny and the battery life is amazing. The active noise cancelling is very good and with the over the ear cushions really insulates from outside distractions. I think she exaggerates just HOW good the noise cancelling is especially when I'm trying to get her attention, but it must be very good. I can watch a high action movie with her on the sofa next to me watching new clips and she's perfectly content. Overall, she loves them, and I'll buy another set as soon as these break or wear out.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
I would recommend this to a friendRated 5 out of 5 stars
Great Comfort & Impressive Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fit comfortably even during long listening sessions. The sound quality is clear, the bass is solid, and the battery life lasts much longer than I expected. They feel well-built and lightweight, making them great for everyday use. Definitely worth it.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanR!
Thanks so much for taking the time to share your feedback on the WH-CH720N headphones! It brings us great joy to hear that they are comfortable for long periods and that the sound quality from the clear audio to the solid bass, is standing out to you.
We appreciate you choosing Sony!
Best regards,
Estefany
Rated 5 out of 5 stars
Bang for your buck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying these are really really good for the price. They fit great on my head, are super lightweight, and comfortable, and sit over the ears nicely. The sound quality is also really good. Are they the best in the world? Probably not but for the price of $150 they are fantastic. And if you get the Sony app and play with the EQ you can make them sound EVEN BETTER Definitely worth the buy if you're looking for budget-friendly headphones!
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrevorD, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Rated 5 out of 5 stars
My first over the ear phones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, sounds clean and I use it for my office calls. Bluetooth connection is strong and battery life is quiet good.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeys,
We feel privileged to know that the WH-CH720N has become a reliable part of your professional toolkit.
Designing a headset that remains comfortable through a full day of office calls while maintaining a crystal-clear connection is a top priority for us. We are especially glad you're noticing the strength of the Bluetooth and the long-lasting battery life—which provides up to 35 hours of power even with Noise Canceling turned on. Our Integrated Processor V1 works hard behind the scenes to ensure that "clean" sound signature you mentioned, whether you're closing a deal or winding down with your favorite playlist.
Thank you for trusting Sony!
Regards,
Dominick















