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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible. This was a gift for my daughter’s birthday and she loves it. The only downfall is it doesn’t come with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KindraC, This is an amazing birthday gift idea! We're thrilled to hear that your daughter loves the incredible sound this unit delivers. We have noted your input about the lack of a carrying case. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Retired houseeife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones! They are just what I wanted. Very good tone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, KarolynK! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the money. High-quality sound. As good as Bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MyC504vette,
      Excellent choice! We're happy to hear that we were able to give you a great deal. Your satisfaction with the superb sound quality of your WHCH720N headphones is greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are some higher end headphones with better noise cancelling, but considering the price it's a good deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelP,

      You made the right choice with the Sony WHCH720N! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them the noise canceling is top tier would buy them again and they are in a good price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CWA04,

      Thank you for your 5-star review of the WH-CH720N headphones! We're so glad to hear you're enjoying the exceptional Noise Canceling performance. We engineered these headphones to provide a high-quality listening experience by blocking out ambient sounds, so you can fully immerse yourself in your music. It's great to know that this feature, along with the comfortable fit and excellent value, has made such a positive impression on you.

      Thanks for choosing Sony. have a great listening day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works as they should

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my dad to use on a riding lawnmower. He loves them, zero complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BillM, We are glad to hear that your dad's new Sony WHCH720N wireless noise canceling headphones work for him, and that he loves them. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Unexpected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Sony sounds better than beats or apple. Period

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ck09, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Another Great Sony Product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas Gift. My daughter have not taken them off or her ears yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JermaineC,

      You made the right choice! We're glad that your daughter is enjoying these amazing headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent product for music and movies

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good, good base for the movies. Connecting to all devices but when trying to connect sony tv it is not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RavindraB, Thank you for the feedback on your experience with your Sony WHCH720N. While we're glad you like the great sound and bass quality, we regret to hear that you're having some difficulty connecting the headset to your Sony TV. We would like to know more about this issue so we can better assist you. For further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best budget friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great bass very good highs and mids, clear crisp sound HIGHLY RECOMMEND!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerR, We are glad that you like the bass, highs and mids sound of your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them to wear on an airplane. They worked great. Blocked out most of the background noise,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MargueriteN,
      Awesome! We're really glad that you enjoyed your flight using your WHCH720N headphones. Your satisfaction with the noise canceling features of the unit is greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were exactly what I needed. They worked really well and held a charge for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joan, Thanks for the positive feedback! We're glad that you found the headphones that are perfect for you. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. You chose the best for him. Thank you for trusting Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and perfect for travel. Sound cancellation works perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kyle, We are happy that you now have a perfect pair of headphones for travel and that you like their sound quality and noise canceling feature. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Larry satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these sony headphones im old school but when i got them set up they are greattge sales people were totally great couldn't ask for better service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larrys,

      Thanks so much for the kind words! We're glad to hear you're loving your WHCH720N! Old school meets top quality sound. Big shoutout to the sales team for delivering the kind of service you deserve! Enjoy every moment with your new gear.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best purchase for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones to use while flying to Dallas and the noise cancelling feature was great. And the sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ceeaba, You've made an excellent choice! We're very happy to hear that you've enjoyed the amazing sound quality and great noise cancellation of your new Sony WHCH720N during your flight to dallas. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality, the noise cancellation is excellent and not a bad price. I highly recommend it .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RalphV, We're glad that you are enjoying noise canceling function and sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Okay headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones and the noise cancelling feature The outside noise is dampened, but not totally gone unless you are listening to music My biggest problem is peeling of the cushions that fit around the ears. There are little black pieces everywhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hyfin, we're glad you are enjoying our product. We're sorry to hear that you have an issue with the earpads of your Sony unit. The earpads may be damaged or deteriorate with long-term use and storage. You can find this link helpful:

      https://www.sony.com/electronics/support/articles/00231437?utm_source

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You need these

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise canceling. Very affordable and great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Virtual, We are thrilled to know that you like the sound quality and noise canceling feature of your Sony WHCH720N wireless headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones for noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for an airplane trip. Sound quality was rally good. Ivcould hear the movie u was watching without all the airplane noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrieneG, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones and they work well for you. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent battery! Great for gym use. Microphone decent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EchoShow8,
      Thank you for such a great review! Glad to hear that you are enjoying your WHCH720N headphones while working out at the gym. We really appreciate your satisfaction with the long battery life of the unit. Thanks for choosing Sony! - Kris Sony_US