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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2919 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 2,919 reviews
  • Rated 5 out of 5 stars

    Good price for a noise canceling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute color and works well. My daughter likes this birthday gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZoeL,

      Thank you for choosing Sony!

      We're honored to hear that your daughter loves her new WHCH720N headphones! It brings us great joy to know that the color and performance were exactly what you were looking for in a birthday gift.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Rashad Alexander Brittain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looove Sony , God !! . Purchased this product with the knowledege of how to .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RashadB,

      Thank you so much for the 5-star review! We're thrilled to hear how much you love our products.

      It's great to know that your experience with the WH-CH720N headphones lived up to your expectations. We're proud of the sound quality and comfort these headphones offer, making it easy to enjoy your music on the go.

      The dual noise sensor technology in the WH-CH720N is one of its key features, allowing you to immerse yourself in your audio without distractions from the outside world.

      Thank you for choosing Sony, have an amazing day and enjoy your new headphones!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless Bluetooth hookup and crystal clear sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeeC,
      Thank you so much for sharing your great experience with us! It's wonderful to hear that you are enjoying the amazing sound quality and seamless Bluetooth connectivity of your WHCH720N. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter! She loves them. Says they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mom21,
      Thank you so much for sharing your daughter's great experience with us! We're really glad she loves her new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for a good price. I am satisfied and all music listeners. I recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BohdanT, What a great deal! We're glad that you are very much satisfied with your new Sony WHXH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones Sony must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! Great sound and noise cancellation for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Azmeh, Thank you for the 5-star rating! We're thrilled to hear you love the great sound quality, noise cancellation, and overall value of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous version i had of these broke so i bought these updated version and i love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gglicano,
      Thank you for the 5-star rating! We really appreciate how much you love your new WHCH720N and we are very sorry to hear what happened on your previous headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you so much for being our valued customer and for trusting Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great for everyday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones for basically everything and they hold up well. Nothing wrong with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, Juan! We are very grateful that you are enjoying the amazing sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are awesome. They have workwd grwt.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanC, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great quality headphones with the sound proof option! Great for working remote and the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonaM, Thank you for the perfect rating! We're very happy to hear you're enjoying the overall features and performance of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter and she loves and uses them daily

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Ecrawford!

      We are absolutely delighted to hear that your daughter loves her WH-CH720N headphones and that she is using them daily! It's rewarding for us to know that the headphones are a perfect fit for her everyday listening.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cancelled Noise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it sound quality wise, ease of connectivity, value for money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lakay, That's awesome! We are thrilled to hear that you love the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love these headpones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headpones for the gym and office, can easily carry a charge to last all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexandraG,
      Fabulous! We are truly grateful that you love your new headphones. Nice to know it suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed, and for a good price. The pairing was a little clunky at first, but it's been working fine since.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLDA,

      We're pleased to learn that your Sony headphones were just what you needed and offered a great price—thank you so much for your positive 4-star review! While pairing can sometimes take a moment, it's wonderful to know your headphones have been working reliably since. Lightweight comfort and dependable audio are standout features of the WH-CH720N, designed to make everyday listening easy and enjoyable.

      Thank you for choosing Sony—wishing you an enjoyable day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Almost Perfect Headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WHCH720N offers a full package when it comes to noise canceling, Bluetooth, over the ear headphones, and only one small downside stops them from being nearly perfect. On the positive side, these headphones are lightweight, full of useful tech, and sound much better than you might expect. Now what was that downside I was talking about earlier? Well, despite their light weight (or perhaps because of it), the Sony WHCH720N do feel just a little bit cheap when you’re handling them. Everything except for the adjustment sliders is plastic, which is absolutely great for saving weight, it just makes me worry a bit about how much real-world use these headphones can handle. Even though they don’t feel as robust as I might prefer, the sound quality is extremely nice for a pair of wireless noise-canceling headphones. I was pretty amazed at the balance between the bass, mids, and treble, as I expected a very bass-heavy sound signature. While there is plenty of bass, it doesn't drown out anything else; it feels controlled, and not booming or muddy. The treble is also not overpowering, as high notes never felt too piercing or harsh to my ears. Overall, I’d say that while these headphones may not appeal to true audiophiles or be suited for studio work, they sound great for listening to a wide range of music, and enjoying movies, TV, and streaming content. Now having just praised the sound quality, there is something I should note that did surprise me. When I listened to music with a wired connection rather than Bluetooth, the sound quality was considerably worse. I'm really not sure what to make of this, as I thought that using a cable might lead to better performance. Still, when switched over to Bluetooth, the sound becomes more open, clear, and less veiled than with a cable. Since the sound is better on Bluetooth, it's great that these headphones have a long battery life. Even with noise canceling turned on, these are rated for well over a full day's worth of listening time, and I barely saw the battery percentage drop while I tested these for hours. I should also mention that these are very comfortable: I was extremely surprised at how roomy the earcups were on these when I first put them on. I've worn them for 3 hour stretches at a time, but I don't see why you couldn't wear them for even longer. With the soft (and spacious) earcups and the featherweight design, the WHCH720N does not lead to much fatigue throughout the day. I’ve been using this headset with the Sony Headphones app on my iPhone, and it was a bit tricky to get set up, synced, and ready to use. Once you get it going, you're able to easily adjust which device you're linked to (you can link 2 at once), change the noise-canceling or ambient modes, adjust the EQ, turn on DSEE sound enhancement, and some other less useful things. The noise-canceling mode works pretty well, and due to the good seal around the ears, the headphones already naturally cancel out a bit of sound to begin with. I honestly don't have much to compare them to, but they tuned out so much noise at my house that I am definitely using these for my next plane flight. Ambient mode (which has 20 adjustment levels) is great for when I need to hear things that are going on around me. I was not impressed with the EQ on the Sony app (I left it turned off), nor did I think the DSEE feature made any difference at all. Still, your mileage may vary depending on what device you are using, so I suppose it’s nice to have options at your fingertips. What else can I say? Call quality was good, but for important calls, I would still trust using a wired connection with a mic versus this headset. I thought that for Bluetooth headphones, these had very good (loud) volume while listening to music. The buttons on this model are easy to use, and I could actually figure out what my fingers were pressing without having to take the headphones off without much second guessing. The adjustment sliders expand really far, so I think these will fit nearly all head sizes. This model does come with a 3.5mm headphone cable, although it is pretty plain and does not have a mic or control buttons. While the Sony WHCH720N headphones pack a punch in many areas, I was only let down by the all-plastic build that may not be great for long-term use. That being said, if you're looking for a great set of headphones that sound excellent via Bluetooth and also offer noise canceling, the Sony WHCH720N are certainly worth your time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnR, We appreciate your detailed review and we're glad that you are enjoying your new headphones. Sony values the opinions of customers and is always striving to provide the best experience possible.  Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    MUST BUY!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphone with incredible sound quality!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliR, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are these the best headphones at any price? Of course not, but they are workhorses and a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphone Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone for sound and quality!!! Best price as Well. I would pick over BEATS Headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeepsonS, We're glad that you like the sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Budget friendly headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall sound quality and build quality is nice. Light and easy to handle

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sumana,

      Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, lightweight & easy to handle design, and reasonable price of your WH-CH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These headphones are awesome, and the noise cancellation works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techguy, We're glad that you are enjoying the noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US