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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2919 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 2,919 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall for the price it’s great! Good noise-cancelling feature and good sound quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaD, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional sound quality and the noise canceling works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeR,
      Perfect! We're glad to hear your enjoyable experience with your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LOVE these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound from these, and the noise cancelling is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffP, Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great performance for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very impressed. Noise cancelling is very good. I use for all of my flights

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TomG, We're happy to hear that you like the noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good results, loved the sound. Have only used them on a flight so only gave a 4 star

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatM,

      Thank you for the review and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great with all my devices! I use them on my iPhone and iPad and works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Char!
      It brings us great satisfaction to hear how seamlessly your WH-CH720N headphones connect across your devices!

      They are designed with effortless multi-device pairing and crystal-clear sound in mind, so you can enjoy your audio no matter what you're using.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. As featured noise cancellation worked well. Don’t disappointed at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayy, We're pleased to hear that you are enjoying the noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product and great customer service and clean

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LexusM,

      Thank you for choosing Sony!

      It brings us great joy to hear that you are enjoying your WHCH720N and that you had a wonderful experience with Best Buy, including their great customer service and clean store environment. Your kind words about both the product and the service provider are truly appreciated.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good head phones at a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister says these headphones are exquisite and they feel very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will, Thank you so much for giving the product a perfect rating! We're so pleased to hear your purchase went well and your sister is enjoying the great audio quality, noise cancellation, and exceptional comfort of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy w/ purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Good sound and very easy to use,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryA, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our WH-CH720N Wireless Noise Canceling Headphones. We are truly happy to hear you like its great features and overall performance of the unit. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good liking it. Comfort while using it is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LataV, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones to workout in a gym. The noise cancellation is awesome, i can't hear anything other than what is playing on my phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelaP, thanks for the 5-star rating! We're thrilled to hear the Sony - WHCH720N have accompanied you during your workout sessions at the gym, offering you a great noise cancellation and stunning sound quality! We hope this continues to be an enjoyable experience for you, and thank you for choosing Sony. Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far to use while working out at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, CarlH! We're glad that you like your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right price, right value, right quality and it works great !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phil, Amazing! We're delighted to hear that your new Sony WHCH720N worked as advertised, providing you with performance and quality you expected. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid Work Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound quality and noise-cancelling capabilities.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnG, We are happy that you like the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite go to headphones for just about anything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi E12G,

      We are delighted to hear the WH-CH720N headphones are your favorite go-to choice! It is fantastic to know that the lightweight design, effective noise cancellation, and high-quality sound are making them perfect for your everyday listening needs.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its great, i use it everyday, on plane too and especially in library

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dhruv, We are glad that you now have a pair of amazing wireless noise canceling heaphones that you use everyday. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones, the sound is great. Feels a bit cheap but a good mid range option

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveA,

      Thank you for the 5-star rating and we're glad to hear that you love the sound quality of the headphones.Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit, and good sound. App works for EQ.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tyjh01, Excellent! We're very happy to hear that you're enjoying the comfortable fit, great sound quality, and the equalizer feature within the Sony Headphones Connect app. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable strongly recommend this headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Hpallinone!
      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US