Customer Ratings & Reviews

Thank you for sharing your feedback, FranciscoL.

We are so sorry to hear that the sound quality of your WH-CH720N headphones wasn't what you expected and that you found the bass to be lacking. We understand your disappointment, and this is certainly not the listening experience we aim to deliver.

To get the most out of your headphones, you can use the free Sony | Headphones Connect app to customize the sound with the equalizer. This will allow you to adjust the bass and other settings to better suit your preference.

If you are looking for an even more powerful and impactful bass experience, we highly recommend exploring our ULT WEAR headphones, which are specifically designed to make you "feel every thump in your music." Our premium WH-1000XM series also offers exceptional sound quality with customizable bass.

We appreciate your honest comments. Your feedback is valuable and helps us understand how to better meet our customers' needs.

Thank you again for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi Darrin, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin

Hi Tommy, Awesome! We're so happy to hear you love the incredible audio of these headphones and you are having an enjoyable listening experience, especially to your favorite classical music. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-CH720N. Thank you for choosing Sony! -Jess

Hi jjeI. We're glad you like your headphones. Enjoy and thanks for choosing Sony! -Craig

Hi Perfecttv, Glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi AlexC, That's awesome! We are thrilled to hear that your mom absolutely loved her Sony WHCH720N wireless headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Hi Miyamal, Choosing these headphones will definitely be worth it! We're delighted to hear that you feel the WH-CH720N is the best noise canceling headphones that you've owned and you're enjoying the exceptional noise cancellation and overall features. Thank you for leaving us such a wonderful review! -Jess

Hi TomE, We are glad that your new Sony WHCH720N wireless noise canceling headphones work for your needs and that you like their sound quality. Thank you for your purchase. Enjoy! Vincent

Hi JavierM, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig

Hi CoryThompson, You made the right choice! We're thrilled that you are enjoying the amazing noise canceling function, sound quality, and great battery life of the headphones. Thank you for choosing Sony! -Jess

Hi TheRod,

You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi Minnie,
This is definitely a great Christmas present! It's wonderful to hear that your daughter loves her WHCH720N headphones. Thanks you for sharing your great experience with us and for choosing Sony! - Kris

Hello Ryan408, Thanks for sharing your experience. We are glad to hear that your new Sony wireless noise canceling headphones worked really well. Thank you for your purchase. Enjoy! -Craig

Hello MichaelC,
Nice! We're glad that you like your new WHCH720N headphone. To help you familiarize with your headphone's parts and functions, please check these helpful links.

Location and function of parts
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html

Sony | Headphones Connect
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00269130

I hope this helps and thank you for choosing Sony! - Marco

Hi QuintinM, thank you for taking the time to share your feedback regarding the WH-CH720N headphones. We’re sorry to hear that the noise cancellation did not fulfill your expectations. Your insights are invaluable to us and we appreciate your acknowledgement of the customizable EQ feature.

To enhance your experience with noise cancellation we recommend ensuring that the headphones fit snugly, as a proper fit can improve performance. Additionally, ensure that you regularly update the firmware through the Sony | Sound Connect app to achieve the best sound quality.
For additional recommendations, kindly visit the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany

Hi cool, Thanks for the feedback. This can help us improve in the future. Enjoy and thanks for choosing Sony. -Craig

Hi RobertH, Great! We're glad that you are enjoying the noise canceling function and overall quality of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Skipper,
Many thanks for the 5-star rating! It's nice to hear that our WHCH720N perfectly suits your grandson's needs and expectations. We are committed in providing our customers with the greatest experience possible. Thanks for choosing Sony! - Kris

Hi NitinA, Thank you for the 5-star rating! We're pleased to hear you're satisfied with your first Sony Bluetooth headphones. Thanks for choosing Sony! -Sam

Hi JeremyR, We are glad that you chose our WHCH720N for your daughter, and that you like their sound quality and noise canceling feature. Thank you for trusting Sony! Vincent