Customer Ratings & Reviews

Hello Maru,

We're so glad to hear you find the WH-CH720N headphones an excellent product and that the noise canceling is perfect for your needs.

We design these headphones to provide a great listening experience by reducing distractions, so it's fantastic to know it's working so well for you.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi JoeyZ We're glad that the headphones works well. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hello BelindaV,

Thank you for choosing Sony!

We're delighted to learn that your 14-year-old son is enjoying his WH-CH720N headphones! We truly appreciate you sharing your experience. Knowing that we've made a positive impression means the world to us. Thank you!

Best regards,
-Fred

Thank you so much for your wonderful review, user705004! It is most rewarding to hear that you're enjoying your WH-CH720 headphones and are now able to listen to music without interruption. Our team designed these headphones to provide an immersive and seamless listening experience, so it's fantastic to know they're delivering that for you. If you ever want tips on getting the most out of your headphones, feel free to ask! Enjoy your uninterrupted music sessions, and thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello GeorgeR,

Thanks for the five-stars! We're delighted to hear your wife approved the WHCH720N headphones—such a win-win for you and us, of course!

These headphones are designed to be comfortable and deliver great sound quality with effective noise cancellation, making them a fantastic choice for everyday use.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Gemma,
Thanks for the feedback. We’re sorry the WH-CH720N did not fulfill your expectations, but we’re glad it stood out in some ways compared to others.

Thanks for considering Sony. We’re always working to improve and hope to impress you even more next time!

Warm regards,
Estefany

Hello JenniferR, Thanks for sharing your experience. We are glad to hear that your new Sony wireless noise canceling headphones worked really well. Thank you for your purchase. Enjoy! Vincent

Hi CharChris, Thank you for your honest review. While we are glad to hear that you are happy with the noise canceling of the WHCH720N, we are sorry to hear that it does not fulfill the purpose that the headphones was purchased for.

Should you need assistance with your WHCH720N, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi DianaQ,
We really appreciate that you like the comfortable fit of your WHCH720N headphones. Thanks for sharing your feedback with us and for choosing Sony! - Kris

Hi JAG0705,
Thank you for your time writing this review! We're glad to hear you like your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hello Tombo, We are happy that you now have a pair of excellent noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi Zzzhdms, we're glad you like the sound quality of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl

Hi GamarM, We're glad that you are enjoying the audio quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hello Beautiful,

Thank you for choosing Sony!

We couldn't be more pleased to learn that your daughter loves her upgraded WHCH720N headphones! Thank you for sharing your positive experience with us. We hope she enjoys many wonderful moments with her new headphones!

Best regards,
-Fred

Hi SueP,

We're truly happy that you like the excellent audio and amazing battery life of these headphones. Your feedback regarding the adjustment of the headband is extremely important to us and is very much appreciated. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.

Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

We do have good information on how to wear the headband headphones correctly so it is comfortable on this link: https://www.sony.com/electronics/support/articles/00282845

Thank you for sharing your feedback and for choosing Sony! -Jess

Hi LilianC, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl