Customer Ratings & Reviews

Thank you for sharing your feedback, FranciscoL.

We are so sorry to hear that the sound quality of your WH-CH720N headphones wasn't what you expected and that you found the bass to be lacking. We understand your disappointment, and this is certainly not the listening experience we aim to deliver.

To get the most out of your headphones, you can use the free Sony | Headphones Connect app to customize the sound with the equalizer. This will allow you to adjust the bass and other settings to better suit your preference.

If you are looking for an even more powerful and impactful bass experience, we highly recommend exploring our ULT WEAR headphones, which are specifically designed to make you "feel every thump in your music." Our premium WH-1000XM series also offers exceptional sound quality with customizable bass.

We appreciate your honest comments. Your feedback is valuable and helps us understand how to better meet our customers' needs.

Thank you again for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi BenP, Awesome! We are glad to hear that you are enjoying your new WHCH720N with its excellent noise canceling! Thank you for the 5-star rating! -Carl

Hi BokaJr,
Perfect! Glad to hear we were able to give you a great deal. Thank you for choosing Sony and enjoy your new Sony headphones! - Kris

That's great, BestBuy! You definitely made the right choice with these headphones. We are thrilled to hear you love the reasonable price and excellent features of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi RodrigoN, we're glad you like your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi ChandlerD, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of the Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html#

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Bobcat56, That's amazing! We are extremely pleased to hear you are enjoying everything about your new WH-CH720N Headphones. Glad to know your investment is worth it. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi ChristopherC, Thank you for purchasing the Sony WHCH720N for your husband! We're very happy to hear that he loves it. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi PamelaB, Thanks for your 5-star review. We are happy to hear that your granddaughter loves her new Sony wireless noise canceling headphones and that she uses them everyday. You chose the best brand for her. Thank you for trusting Sony! Vincent

Hi there, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Craig

Hi JoshuaR, That's awesome! We are thrilled to hear that your dad loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent

Hello Elshadi,
That's awesome! We're glad that you are pleased with the comfortability that our Sony WHCH720N Wireless Noise Canceling Headphones is providing as well as the quality and color variations. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi KaitlynG,
Thank you for taking your time to write this review. We really appreciate that you like your WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We are confident that you'll enjoy this headphones. Thanks again for purchasing Sony! - Kris

Hi LindaH,
Excellent choice! We're glad to hear that you found the best headphones that perfectly suits your needs and expectations. Thanks for choosing Sony! - Kris

Hi DianeB, Thank you for the amazing review! We're glad you like the excellent quality and easy Bluetooth pairing of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi LilianS, Awesome! We are so glad to hear that you are enjoying your new WHCH720N headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Hi IshakS,
Thank you so much for taking the time to leave an excellent rating! Your satisfaction with your new Sony headphones is greatly appreciated. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi KevinC,

Thanks for purchasing the WHCH720N Headphones. It's wonderful to hear you are enjoying the excellent noise cancellation of these headphones. Your feedback regarding the sound leakage is greatly appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. As a suggestion to prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Music stays in and noise stays out for a great acoustic experience.

Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess

Hi KulwinderK, We are thrilled to hear that your daughter loved her new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hi TyM1, Thank you for the feedback on your experience with your WHCH720N. We're glad to hear that your new Sony WHCH720N worked as advertised, providing you with performance and quality you expected. If the effect of noise canceling is not sufficient, please follow the steps on this link:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Thanks for choosing Sony! -Sam