Customer Ratings & Reviews

Hi PerkinsM, Thank you for your honest review! We are so glad to hear that you are happy with your new WFC700N! We apologize if you've had trouble pairing with your other devices but we're glad you've managed. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Craig

Hi BenisJ, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi NorbertK, we're glad you and your wife enjoy our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! ~Earl

Hi RyDerTee, Fantastic! We're very happy to hear that you and your son are enjoying the Sony WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hello Mucahh, We are glad that you now have a very nice noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent

Hi PuffyTummy,

We are sorry to hear that you had an issue with the headphones and you had to return them. That was definitely not the customer experience we wanted you to have. We always recommend the users of our headphones to adjust the length of the headband accordingly, which can be seen from the help guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html.

We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.

Sincerely,
Vincent

Hi JamyaD,

Thanks for sharing your review and experience with the WHCH720N. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Tyrone,
Awesome! We're glad to hear your satisfaction with your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi HafsaH,
Thanks for the review and for sharing your experience. We're truly sorry to hear that the WH-CH720N headphones aren't working as they should, especially since they were a gift for your daughter. We can definitely understand how disappointing that is.

Let’s try a few simple steps to see if we can get them charging:

-If the headphones are very hot or very cold, they might not charge. Let them sit at room temperature for a bit.
-Reset and initialize the headphones. Here are the links where you can find instructions for each procedure.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Additionally, here is a link with more recommendations you can try: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776816.html

If those steps don't do the trick, you'll need to contact the Sony support team in the country where you bought them. This is because warranty rules and repair parts can vary from one region to another. https://www.sony.com/locale-selector

Thanks for considering Sony products and letting us know about this issue.
Warm regards,
Estefany

Hi SaicharanG,

Thank you for the review and It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi KhemB, thank you for taking the time to share your feedback with us. We genuinely appreciate your loyalty to Sony and your history with our products. We sincerely apologize that your experience with the WH-CH720N wireless headphones fell short of your expectations.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved:

- Ensure that the firmware update of your headphones is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137

- Reset the headset: Connect the headset to an AC outlet and press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

- Initializing the headset to restore factory settings: Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (play/call) button for about 10 seconds or more. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Furthermore, we invite you to explore the recommendations provided in the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html

If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products and we hope to regain your trust in the future.
Best regards,
Stephanie

Hi rels, Thanks for sharing your experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thank you for choosing Sony! -Craig

Hi momz,
Thank you for your time writing this review. While we are glad you like the noise canceling features, great sound and controls of the WHCH720N, we're sorry to hear that the headphones stop working after a week of use. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer(BestBuy), if you suspect any damage or defects with your unit for exchange.

We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thanks again for shopping Sony. - Kris

Thank you for bringing this issue to our attention, WJPE.

We are truly sorry to hear that you experienced difficulty getting your WH-CH720N headphones to connect to the Bluetooth on your TV. We understand how frustrating this can be when trying to enjoy a seamless wireless experience.

Bluetooth compatibility and pairing procedures can sometimes vary significantly between different TV manufacturers and models. To help you diagnose and resolve this issue, we would need a little more information about your television.

Common reasons for Bluetooth pairing failure include:

TV Bluetooth Profile: Some older or less feature-rich TVs may only support Bluetooth for remote controls or very specific accessories, not for general audio output.

Pairing Mode: The TV or the headphones may not have been fully in pairing mode at the same time.

We would like to help you determine if your TV model is compatible and guide you through the correct pairing process. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so our specialists can assist with troubleshooting.

We appreciate you choosing Sony and look forward to helping you get connected!

Best regards, Gus, Sony Social Media Team

Hi AmyC,
Thank you for your time writing this review. We're glad to hear you like how the WHCH720N works. However, we're sorry to hear some issues that you are having with the headphones. Allow us to help make this a better experience. The foam padding on the earcups helps to isolate the sound from the outside environment and helps reduce sound leakage, which means that the sound is contained within the earcups and therefore more intense. This could also contribute to the feeling of "feeling the sound" through the foam.

Also, you can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.

However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

In case you need assistance with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony. - Kris

Hi BethanyS!
Thanks for reaching out and sharing your feedback about the WH-CH720N headphones. We're genuinely sorry to hear that they feel a bit cheap and that the sound quality is not fulfilling your expectations.

We have a quick recommendation that might really help you get better sound: Try adjusting the EQ (Equalizer) settings in the Sony | Sound Connect app.

You can usually find a preset there that better suits your taste, or you can manually adjust the bass, mids and highs to really dial in the sound you're looking for. Sometimes a small change in the app can make a huge difference in the perceived quality and richness of the audio.

We hope this helps!
We appreciate your review of our Sony headphones and apologize for your experience.
Sincerely,
Estefany

Thank you for your review, Kenny. We are sorry to hear that you are not happy with your WH-CH720N headphones and that you had trouble connecting them to your smart TV. This is certainly not the experience we want you to have, and we want to help you resolve this.

The WH-CH720N headphones are designed to connect via Bluetooth, but not all TVs are compatible with Bluetooth audio output. We recommend checking your TV's user manual or specifications to see if it supports connecting Bluetooth headphones. If it does, there may be a specific pairing procedure required.

We also want to ensure you're getting the best possible sound quality. Our headphones are designed to deliver a rich audio experience, but it's possible the audio settings on your TV or source device may need to be adjusted.

For further assistance with connectivity or to troubleshoot the sound, please don't hesitate to reach out to our customer support team. We're here to help you get the most out of your headphones.

Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team.